Bad service! Don't waste your time. Waited 30 minutes past my appointment and finally left in…read moredisgust. Receptionist was unapologetic and dismissive of my time.

From the owner: At H&R Block, we provide tax services for individuals, families, and small businesses in Hickory,…read moreNorth Carolina, as part of a nationwide network of local tax offices. Our local tax professionals can help you prepare and file tax returns, answer tax questions, and find you every credit and deduction. We know taxes can be challenging on top of your regular schedule so support is available by walking in, making an appointment or dropping off your documents at our office. If you want to work with your tax pro from home - just call and ask to use our Digital Drop-Off service. You'll get an email from a tax pro with a link to upload your documents. Visit your local NC 127 Hwy office to connect with a tax professional.

We gave them a try-, they sent our taxes through mail even though we asked for direct deposit. This…read moreyear, they couldnt communicate clearly, moved our appointment 3 times and when I expressed that this was starting to doubt our confidence in them, I was told Id get a call back. Never did. Very dissapointing that no accountablility or even professionalism took place. Just common courtesy to respond. No respect for our time, definately was not paying attention to detail in our emails and full of excuses from the front desk. Would not reccommend.

Very disappointed in DKB CPA and his team. I received a square invoice for taxes which were…read morecompleted, but because I didn't pay the invoice when they wanted me to, they tacked on a 1.5% late fee that was not disclosed at anytime until after I asked for a copy of their policies and a copy of the form I signed agreeing to these terms, and then only received an actual copy of the invoice after I paid it, which does indicate the notice of finance charge. Mind you they charged me almost $1700 to do 3 years of taxes. Very poor customer service and communication especially if you call them out on something. I DO NOT RECOMMENDED THIS COMPANY!!!

Charged me over $600 for doing our taxes which I was never told that would be the price cause i…read morewould not have agreed to it an then lied to me saying I was told which I clearly was not

Sandy was very helpful and took the time to explain my returns. I had 1 out of state W2 as well.read more