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R & L Building Construction

5.0 (2 reviews)
Open • 8:00 am - 5:00 pm

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Roof inspection

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Southwest Restoration - untitled

Southwest Restoration

(4 reviews)

Southwest's worker dropped a tile in my brand new bathtub, taking a big chunk out down to the fiber…read moreof the fiberglass. The owner refused to replace the tub, just had a very unreliable guy come and spray it with a coating. Mind you, this was a Kohler bathtub with a limited lifetime warranty on the finish, and it was voided by repairing it. Why not just take responsibility and replace it? It was only $1250 plus a couple of boxes of tile. The worker also installed the wrong floor tile (glossy, not matte as ordered originally). The morning of the floor tile install, I asked the worked to wait and not install the tile, so I could phone the owner and discuss the discrepancy in product. By the time the owner got back to me, the tile was on the floor, glued down and was being grouted. As I seethed at the end of the day, the owner showed up and verified that it was indeed the wrong tile (and heavily scratched from grunge on the worker's boots). The tile was torn out the next day, putting another ding in the fiberglass of the bathtub, this time on the edge, so here we went with yet anther bathtub repair. I did offer a blanket to cover the outer edge of the tub as the incorrect tile was being torn out. The owner said the worker would use plastic sheeting; he did, and it was very thin and ineffective to protect much of anything. The worker also replaced our old baseboard with mismatched baseboard. Not bad at a glance, but still unprofessional. If HD or Lowe's didn't have it, we would've waited to order to get the right one. Many other issues I won't mention, the biggest one being the final payment and job signoff. I did NOT want to sign that the job was satisfactory, but the office lady threatened me with a lien on my property. Just know that even if you pay for the entire job, you're not allowed to say that anything's wrong. You have to sign and say that's it's all right. That in and of itself is unethical. So, I signed while under duress (after almost two years of dealing with them). Not recommended. Southwest's owner, Ryan, acts concerned but goes on vacation a lot and won't do the right thing.

Southwest Restoration was a dream to work with for our kitchen remodel. The quality of their…read morecabinets was superior. Will definitely hire for any future projects.

R & L Building Construction - roofing - Updated October 2026

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