I've been coming here for over 5 years and overall have had such good experiences. Between myself and my children we've been seen on both the urgent care and primary care with Dr Susan Lee. Thifannnie at the front desk is always so sweet and so helpful! At times we don't feel our best it's always nice to greeted by a friendly face and treated soo nicely. Thanks Thifannie!! read more

Do not use this office. They will over charge you insisting that's what your insurance covers and then refuse to provide a refund when your statement of benefits shows they over charged you. The ignore BBB complaints and there is no way to talk to their billing. They will agree they own you a refund and that it's processing but you will never get it!!! Go to any urgent care except QuickMD, that is if you value your money. read more

I went in on May 6th for soft tissue injury. Dr ordered X-rays and on May 13 I had a call from Penrad Imaging tell me The same Dr ordered a CT scan. I was told they would have the results to the Dr in 1-3 business days. All of this time the Dr never call to tell me. On May 20th I called Penrad Imaging and went and picked up the report and DVD and Penrad Imaging sent the Dr another copy. I live out of town and when I got home on May 25 the Dr called me to give me the results. I have cancer and this idiotic Dr had no concern to me as a patient. I would never go here again. CommonSpirit where the Penrad Imaging is located there where excellent, go there instead. Fuck Qwik care!!! read more

Do not go here they do not answer their phones, they can't hold onto their doctors, and when the doctors leave, they don't tell the patients that their doctor is gone. I understand you have to do a co-pay, but then they overcharge you $200 more for an office visit. This place is a joke. Both of my doctors have left this place. When they left, I was never notified that they had left Qwik care md. read more

The whole office is wonderful and know what they're doing. The doctor listen to me and made her decisions about my health which lifted a burden off of me read more

i have never seen a more dysfunctional office. Their answering services has not worked for months leaving you no other recourse than to come in to schedule an appointment. Today my appointment was cancelled without any notification. Very unprofessional. I'm going to find another provider. read more

This Urgent care/ Family Care practice is a JOKE! Their front desk staff is not only rude and unhelpful but to also be unreasonable is too much. I had to repeatedly call and follow up with Reagan Bryant because she did not submit what she was supposed to on the day of our visit. Constantly having to prod along what should be standard protocol for a trained professional was infuriating. I sought them out at the beginning of July to get my son care, so that if he needed to start a new medication, he would be able to do it safely over the summer. I was careful to allow for enough time to make any needed adjustments. Through a number of THEIR FAILURES our window of opportunity was lost. Due to repeatedly dropping the ball and showing their incompetence. Our initial visit was July 1.....still wasn't able to have recommended medication by August 5th. 5 WEEKS!!! That is truly RIDICULOUS!!! Do yourself a favor and do not waste your time!! PS- Listening to Kelly (Front desk receptionist) talk about how much whiskey she drank and got drunk on is not exactly professional for a Dr's office. But apparently she wanted me to know that her hangover was her excuse for sub par performance. (At 8 am...that would be one thing. At 3!! She must have drank a LOT). Really nothing could excuse her cold, in coherent and plain ignorance. I expected a medical professional. read more

Thanks to Raegan and her staff, my new prescriptions were reviewed and ordered within an hour of receiving my e-mail request. I couldn't ask for more! read more

The wait was long for only one person in front of us. They argued over the copay. My insurance says it is supposed to be $75. They charged me $275 without asking. read more

Do not go here. I went in 2020 and they never billed my insurance and now they are coming after me for the full payment 3 years later. Dr. was also terrible. Dismissed my concerns and just gave me a muscle relaxer which did nothing for my symptoms. read more

Absolutely AWFUL! I told them when I checked in I did not owe a co pay because I had met my deductible but they made me pay anways. I later verified with my insurance I did not owe I have left several voice-mail since December 19th to get refunded with no responses. On top of that we waited 4 hours to be seen and the doctor was on his phone the entire time he was on the room with us. read more

Supposed to open at 8, didn't open until 8:35am. Was seen by a nurse practitioner rather than a doctor, came in for a strep throat swab and they came back saying their machine was down. Like really?? i should've asked for a refund Anywho, i got my antibiotics so oh well. Stick to more regulated places of business read more

Hailyn is one of the best nurses we've ever gotten to work with. She is gentle and kind with children, reassuring them that they'll be okay and telling them what she's doing as she goes so they aren't afraid. She's skilled and competent at her job, providing the very best care. It's never fun to be sick, but Hailyn makes it as good as it can be. read more

I have been to this urgent care twice in the last three years and both times I have had such a positive experience. This time recently I worked with Megan (PA) and Tiffany. They were incredibly patient, compassionate, took time with me and helped calm me down as I was anxious. I am so thankful for both of them and their incredible care and expertise! They are truly in the field to help people and make a difference:) I highly recommend this urgent care! read more

This is for comfort care family practice. Horrible communications. Never answer phones and makes you leave messages. Then they never call you back. Ive been trying to get a prescription refilled for two weeks and still no luck. read more

Raheem at the Stetson Hills location triaged my daughter and was super professional and had good patient mannerisms. He made us feel glad we came into this clinic. His customer service was superb. read more

So Unprofessional, I have tried to be understanding with this place and there are some gems but overall they don't seem to care. I went in today for my appointment that I booked weeks ago and my doctor wasn't there and they said no one else could help me . I didn't even get so much as an apology. I rearranged my schedule to be there and wasted my time and gas. This is after my most recent appointment when my doctor was too busy to see me and they already sent someone else in to help. So much for establishing a primary read more

I can see how an urgent care would be reviewed poorly but I have had nothing but good experiences there. My kids are seen on the army post, which means we spend a lot of visits here due to no appointments there. My kids have seen almost every dr and each was a decent interaction. Usually you are seen quickly. Only once did it take us longer than an hour to be in and out. The front staff is super great and helpful which is nice when in there with sick and needy people. The only "problem" we've ever had was with X-rays but it seems to be common among urgent cares and ERs alike. They misread my daughters X-ray as a break when there wasn't a break. I'm not sure if it's because the radiologist who reads them isn't pediatric or if it's just a fluke. But a follow up with the pediatric orthopedist showed a misread of the X-ray. This happened twice, once at a different urgent care, and both ortho docs said the same thing about getting a break diagnosed at an urgent care or ER. read more

Horrible customer service. Waited over 30 minutes on hold being told I was first in queue only to be connected and told to leave a message because all agents were busy. read more

This place is awful! I was seen over a week ago for my psoriasis- and they have yet to send my prescriptions! I've been to their office three times since in hopes of just GETTING MY PRESCRIPTION authorized. Literally just a signature the pharmacy needs. And they will not do it because my doctor took a four day weekend! After not only paying for their services and STILL suffering a week later due to negligence on their part. And good luck trying to get a hold of them- their number is tied to some call center that never seems to be open. I warned ya. read more

Every single office needs audited. Not only do they scrue your billing, they are rude unprofessional. It is not clean and waiting 3 hours for a child to be seen when there was only 4 people in there. It's completely ridiculous. It just proves they don't want to To do their job or help anybody. Not just this office but every quick care in town, avoid this like the plage. Wouldn't surprise me once you leave you would get even sicker. horrible care When I brought it up to my dds doctor cause I had To make an appointment with her As this place missed a simple Sinus infection, I didn't even have to name this place and he already New when I said I had to wait three hours when there was only a couple of people in there. read more

They were intent on not seeing patients I was 2 minutes late and they refused to see me. Another guy came in at 4:03 for his 4:30 appt and they told him they would have to cancel his appt if he left the office I filled out 10-12 pages of paper work and turned them in at 4:11 they wanted to reschedule me because their people failed to tell me to be here 30 minutes early. Horrible customer service in front office, the nurse was not any better. DO NOT GO THERE, quackery, it's an urgent care center and advertises as Family Care. read more

The front desk guy talks bad and degrading about the people that are taking you into the exam room and over charges for the visit, after the experience in the exam room I understand. The PA had to do the assistant's job for them. Taking blood pressure isn't that hard. After 10 plus years of this place being my go-to..... Never going back. read more

Ladies upfront were not warm, kind of rude and when I said I hadn't been seen there before she kind of had an attitude, didn't even try to call my insurance to verify coverage, just told me that "nothing was coming up" and that Id have to pay $200+ to be seen. I've been to multiple practices, like memorial central the week before and had no issues. I just think they don't want to do their jobs, which isn't my problem. You don't like your job or want to do it, work somewhere else. Ladies in the back were very nice especially Sara and the Doctor. read more

Thifannie greeted us quickly and checked us in right away. Paperwork was longer than wait. Glad to be seen without long wait.

To preface this: I have been in healthcare operations for over 10 years including being a regional director of an urgent care system. My wife came into this office to be seen today and was told she would have to pay $200 to be seen. We have an insurance plan with UHC with no copay/coinsurance for urgent care. Their answer was they are privately owned... that doesn't allow you to commit insurance fraud. She is now at UChealth Urgent care being seen with the correct $0 copay. Make sure you are knowledgeable about your insurance before entering or they may take advantage. read more

I was told that my Covid test wait was an hour to two hour wait to get tested, and I must wait in my car. FOUR hours later I'm finally getting scene. Go somewhere else!!! read more

Called ahead to verify we could come get my 5 year old checked out after having a family member test positive. Was complaining of headaches (short duration and sudden onset) and had one bout of chest pain also short duration and sudden onset (both no more than 2 minute complaints) that both started yesterday. The gentleman who answered said absolutely come in and they'd check us out. After arriving, the receptionists said absolutely not and that they refused us care because they assumed our whole household was positive. Yeah, no kidding - so do I. But I called ahead and whoever answered the phone was not on the same page as the receptionists. All I'll say is fire the pregnant idiot. She has no people skills and should not be behind the receptionist's desk. I worked in healthcare as a social worker before joining the military and in either setting her attitude and "customer service" mindset is the complete opposite of what a business should expect of its staff. Tried to explain that we were told we could come in by their own staff and we were turned away. Notified TRICARE of the experience so hopefully they will be taking this joke off the network to prevent other families from experiencing this bs. read more

I came in with my concerns and each one was completely addressed. Full work ups being done. I've never had a provider take me seriously in all my years. I've always been dismissed. read more

Very poor communication. When my son and I first moved to Colorado we got extremely sick. I thought we had COVID so once feeling a little better I took us to get tested. Rapid test came back negative, but they also did a swab to test for EVERYTHING down to a common cold to tell me what exactly we were sick with. They charged my insurance for the test yet I never received the results. I called MULTIPLE times over two weeks and left messages. To this day I still don't know what we were sick with. If you're not going to properly notify a patient their results do not charge their insurance. What a scam! read more

A bit disappointed when I took my daughter to the walk-in urgent care last week, which happens to be her PCP too. The first woman closest to the door was very rude and disrespectful toward me. She was not polite, barked orders, and came across as uncaring and controlling. She didn't ask the right questions, didn't want any information from me, which of course led to confusion, which wasted her's and our time. These types of people have no business in customer service positions, especially when dealing with sick patients. When it was our turn to go back, everyone else was quite pleasant. Amy, the manager was caring and kind. The PA we saw was also very interested in finding out what was wrong and fixing it with the right methods. I felt that these professionals did a fine job. I am, however not too happy about the high turn around here. After coming here for years now, I'm pretty sure that each time I come it's a completely new staff. We had a great lady PA that we saw there for about a year who was from out of state, and she's also gone. This sort of thing does cause some concern. read more

QwikCareMD - Urgent Care Near Me - Colorado Springs, Colorado

Fishy billing practices, which is unfortunately all too common. Went in for a rapid COVID test (which should be coded as a COVID encounter), and was told to pay $193. I walked out and called my insurance and was informed that it should be 100% covered due to the federal mandate. I ended up talking to 4 QwikCareMD reps before I got near the bottom of the story. They collect payment upfront and then collect from insurance before refunding you. That's fine, maybe not tasteful, but whatever. The issue is that it took taking to a total of 4 representatives before I was informed that they could and would bill insurance. It should also be noted that they are coding this as an urgent care visit NOT a COVID related visit which has the potential to fall back on the consumer in the form of their deductible and a copay. This experience left a bad taste in my mouth and it honestly feels underhanded. I will not be back for fear of unethical billing practices. read more

Paid to receive NO services. You have better luck googling and going to Walgreens! AWKWARDLY, the front desk girls went to the back to see if the people in back could help my daughter, then came to the waiting room to take pictures of my daughter's head to toe rashes, then concluded they'd help us. Once getting back and explaining I did every home remedy to aid my daughter with her rash, the ONE simple solution I did not do they said I needed to do before any service could be provided. The woman didn't introduce herself, no idea what her title was, and she also mentioned if I did the one home remedy (I didn't do) of hydrocortisone cream, she would've then recommended I do the stronger solution of hydrocortisone cream Rather than giving any type of antibiotic or antihistamine. We left 200$ poorer & my daughter is still itching with no relief. THIS PLACE IS A JOKE! read more

This place don't even deserve the one star I gave it! Tried reaching someone at the office all day about my test results and still haven't received them. I was told I'd get them back before my flight but that was a lie. The male at the front desk said they DON'T email results for travel and the woman over the phone said they DO??? Everything would be different if they had to reimburse you due to failure of execution on their end. read more

I would give it less if I could! Staff was not friendly. Have been waiting 3 days for covid results that I am told I have to wait until they are reviewed! They need a better system for getting results to patients. read more

I am so mad, my daughter hurt her heel. The FNP Jason was a total jerk, and yelled at my family. An MA also yelled at my wife when she asked why she was sitting in a room for an hour. I have been going to this place for years, and they have gone to crap. In addition to all of this my family could hear what the doctor was saying to ALL of the patients which is a HIPAA violation. I won't be going back ever again!!! read more

It had been 2 years since I had been here to see Nicholas Brookins I was quarantined a year during Covid and was sick and in a bad wreck this last year so I came to get an exam and get help filling out disability paperwork. He walk in doesn't say hello says it's been 2 years since I've seen you. You walked in here you're not getting disability. I said excuse me I was completely dumbfounded at his unprofessional approach. He said I was not sicker than he is , hes had a heart transplant and he has lung cancer and if I'm not sicker than him and I walked in I'm not getting disability. Mind you he hasn't looked at any medical records from the last 2 years. Did not preform an exam. I have Hodgkin's lymphoma, melanoma, extreme hypertension on 6 pills a day for my heart all cause side effects, I have an inoperable brain cyst causing vision problems balance problems I've fell 6 times injuring myself in the last year right side of my face and eye are swollen and on top of it I was in a wreck last may my brain is damage me spinal cord damage torn bicep dislocated arm tgat won't go into place torn knee concussion diminished cerebral capacity. No where will hire me i can't lift anything I can't see up close I can't type Uber wouldn't even let me drive because I couldn't pass their physical my blood pressure was too high. This was such an unprofessional experience. Brookins should not have a license!!! you have to be a quadriplegic for him to even consider anything to be wrong with you because apparently he compares everyone to himself. Medical professionals are their to listen and help. This A hole did nothing but run his mouth!!!!!! I've filed a complaint and told my disability lawyer they are filing a complaint and law suite against tge practice if anyone else has experienced anything like this ftom Nicholas Brookins please message me so I can have more evidence against this guy. Sick people deserve better!!!! read more

Sooo... they sent my prescription to the wrong pharmacy, I called and the receptionist told me that she would "give a message to them, but it'll take a couple of days because the owner is in Texas"... what, are they sending the message by carrier pigeon? I'm sorry your f***k up is inconveniencing the owner. For someone who suffers from an anxiety disorder, this is quite stressful, not to mention the fact that if I don't have my meds, I get really sick. I told her that; she didn't care. I asked her an insurance question about how to rectify their mistake, and she just laughed at me and told me to call my insurance company, because "No one has ever asked her about the billing of a mixed up perscription" ???? Then she hung up on me. I will be switching doctors offices ASAP. read more

The Dr who was a blonde lady in her early 40s or so was so rude. I went in with pain and feeling very ill and she literally told me "well there's nothing I can do for you" I asked if I could get some type of pain killer since I'm in so much pain and she just said "there's literally nothing here I can give you" and I said well can I get a temporary prescription she said "nope I can't do that for you" I was like ok I guess I'll just go back home and be in excruciating pain and she was like "ok is there anything else I can do for you" and I was like I guess not, am I free to go and she just said "yup" and didn't even say bye or apologize for being no help. I waited an hour and a half just to be in the dr room for 6 min. She looks like she didn't care about the health or well being of any patients. read more

I was previously seen twice by N.P. Kelly at Stetson Hills for a prescription. Last weekend, I spoke w/ "Jessica" about a follow-up visit for a refill. She said, no problem, although Kelly is gone, you may walk in here (long drive) or GoG (a 5-min drive). She even looked me up (apparently in a Tricare database), said "$22". I also reviewed the information on QuickCareMD's website which says: "Urgent care is also useful if you run out of your prescription medication and can't get in to see your primary care physician quickly for a refill." Of course, based on this, I came in. At the GoG location today, the lady at the desk said "urgent care is not to be used if you run out of your prescription medication and can't get in to see your primary care physician quickly for a refill." Big difference between "also useful" and "not to be used." Thus, I called Jessica back today to find out what to do now since both she and the website say urgent care would be available for this, yet in person I am told the opposite? She hung up on me. read more