**Highly Recommended** Not only am I an employee at Pine…read moreRidge Family Medicine but, also a patient. Coming from working for companies that bill insurance but, also carrying my own insurance plan I can testify that what Pine Ridge Family Medicine offers as a whole is Extraordinary; from being able to call in and get a same day appointment, having multiple issues at time of service and not being rushed out the door due to time restraints, getting medications at a less expensive cost, and being treated like a human being and not just another number! BEST thing to happen in Medicine!

I highly recommend Pine Ridge family medical. Been seeing Dr V for 15 + years. Followed him around…read morefor a reason. He has made family medicine affordable while always him and his staff always maintaining that personal connection'!

Incompetent providers. Unfortunately, they do not have the experience or capacity to articulate…read moreprior authorizations to get medications approved. This particular location providers walk out with their laptops in hand to greet you, I knew that very odd as the other locations outside of Colorado do not do this. It's almost as if it's to makeup for their laziness. Also, make them do what they say, if the provider says they will help you, stay on them. I'm so disappointed with this team of providers. Stop walking out with your laptop if you actually do not read your patients messages and respond to prior authorisations. There is no reason why I have to follow up incessantly.

Facility is well maintained and layed out efficiently. The entire staff is competent and…read morecourteous. My care there has always been treated with respect and honesty. It's also such a treat to be able to get in to see the Dr. within 10 min or less of your scheduled appointment time, unlike the usual 2 hr wait at other places.

If you need a prior authorization for a prescription, I beg you to look elsewhere. You will not be…read morea priority even if it is an emergency. The prior authorization person will continue to ignore the Dr's request as well as yours. It does not take 3 to 4 weeks to send in a prior authorization. This means that this person doing their job is not capable of handling the work. The Dr's and front staff are nice and helpful, but will lie cover their coworkers mistake even if it cost you your health. Please go elsewhere if you have chronic illness that need constant care and certain medications.

I visited Nicholas Maurio, NP at the UCHealth Scarborough location, for an annual exam two years in…read morea row. The first year, I was charged for labs that my insurance didn't cover. The next year, I declined the labs because I had to pay for them out of pocket the year prior. Nicholas said he would cancel some and just do the essential labs that would be included with the annual exam and not coded as extra to my insurance. Well that was a lie and I have the exact same bill this year from labs not covered by my insurance. Therefore, I cannot recommend this UCHealth location. They lies, don't listen when patients decline services, and then bill for the declined services. I believe this is medical malpractice, but the bill is less than lawyer fees so just trying to get the word out; these guys are complete crooks.

I had to cancel a long-awaited surgery because of poor admin from this place. I received a text…read moremessage to do the medical passport, but I was in Ireland, and the link kept saying the language was Danish and wouldn't connect me. Someone called me directly, and I told her I couldn't connect but would be back in the US on the Monday before my Friday surgery. She said that was plenty of time to fill it out as all I needed was 48 hours. I filled out the passport upon my return only to find out there was a list of drugs that I couldn't take from three days to two weeks before the surgery. I take Plavix, and that needed seven days off of it. So, my surgeon canceled the surgery. I don't see how "48 hours is enough" when some of the drugs need two weeks abstinence. Now, I have to wait six months until I can have my surgery.

Dr. McCann and Bernie(at the front desk) are fantastic. However, the other woman that works in that…read moreoffice is probably one of the rudest people I have ever experienced in my entire 35 years of life, and that's saying something because I work in the travel industry and see close to 400 different people a day. Dr.McCann removed my gallbladder for me after dealing with the worst pain I've ever had in my entire life. The first time I dealt with her, I was scheduled for surgery at Audubon Surgical Center, and after being told it would $4,000 to remove my gallbladder, the surgery center told me that if I'm in a lot of pain, to call Dr.McCann and see what else I should do. I then called NSSA, and she answered the phone, she put me on hold and then hung up on me, when I tried to call back, it's like my calls were getting screened. She finally answered and said she canceled the surgery since I couldn't pay for it, and I asked her like what do I do? I'm still in pain, at that point my pain was at a 8-9. I was literally in tears on the phone, this woman had no empathy, she told me that if it isn't right for me, then I shouldn't eat it. Basically saying that I shouldn't eat bad foods to avoid having a GB attack. Mind you I'm in pain for the past 2 days at that point and I just found out the day before it was my gallbladder. So it wasn't like I was living with this for years. Then she said well, if you can't afford it, you can't take it out. I hung up on her. Balling my eyes out. I told my husband I couldn't take the pain anymore, so I went to the ER, where Dr. McCann, took my Gallbladder out on Wednesday morning, after spending the entire night in the hospital. Now, fast forward to today. My job needs paperwork notating the surgery and that I was gone so they can complete my claim. And they said they were waiting on a form that came from the doctor's office, so I then called to ask about it, and the first time, I was hung up on. The second time, no introduction just hello? So then I explained to her that my job was waiting on the form and she rudely said, "Well, do you want the form now? Or tomorrow?" I told her my job needed that form, and that's what they were waiting for, she then said "Fine." I've never dealt with a nastier human being ever when it comes to doctors offices. Dr.McCann was and is fantastic and Bernie is great, however, this woman needs to learn empathy and common human contact skills, because holy moly, she's terrible.

Lack of attention to detail. Coupled with outdated billing who sends you to collection in error. It…read moretook a three way call between me, billing, and Cigna to get a $5 charge out of billing out of collection and into my pocket. The collection company just laughs when you call about Mt. View/Optum because even they know how screwed their accounting is. It's just.sad. They did have good docs at one time. Now many of their practitioners work at other clinics too.

Great doctors. Great care. But I came in at 8:47 for my 8:40 appointment, 7 minutes late. The…read morereceptionist called and then said well you're over you time so we have to reschedule you, we don't let people come in after 10 minutes. I said I was only 7 minutes late I didnt even hit 10z She said oh well they changed it to 5 recently. Really annoyed because I hit traffic and I'm typically not late but have to go back now later in the day.

Was mistreated at the office. Only reason I can tell is that I was wearing my Star of David…read morenecklace. Then after scheduling a physical they send a letter that said our practice wasn't a match and they can't see. Clear racist from this practice.

If I could leave zero stars, I would. I do not recommend anybody coming to this place. I was having…read moretrouble breathing went and got a doctor and from there on out everything was a disaster. Every single referral they gave to me to go see somebody else was done incorrectly. It wrecked up about a $3500 bill. I contacted the CEO of this place her name is Tonnie. Even though her office did all my referrals incorrectly. She's now trying to blame the people who saw me without the correct referrals. Because of her Office screw up I now owe $3500 and they're not gonna do anything to help me with it. STAY CLEAR OF THIS PLACE.

I keep getting notices of payment with the billing portal info, but it doesn't work‍ Tried several…read moretimes.

This was a frustrating experience. I brought my son in for a hand injury because he needed an…read moreX-ray. We were admitted as patients and charged a $50 copay, but after seeing the provider we were told that there was no X-ray technician available and we would have to go to another facility for imaging. If the clinic knew that X-ray services weren't available that day, it would have been helpful to inform us before admitting us and charging the copay so we could have gone directly to a location that could actually perform the X-ray. When I called afterward to ask about reimbursement, I was told the copay would not be refunded because we technically saw a provider. I understand policies, but the situation still feels unfair given that the main reason for the visit couldn't be addressed. I hope the clinic can improve communication about service availability so other families don't run into the same issue.