LOVE Dr Casson! She has been seeing all our children (4 of them) for the last 11 years. Her skill…read moreand demeanor is so inviting and comforting whether a routine check, shots or something more serious. She detected a very slight murmur in one of our daughters heart which led to a procedure at Children's Hospital that would probably never have been caught. Amazing and a blessing to our family in so many ways...Can't recommend Dr Casson or her office enough. Everyone there knows what they are doing...

The warmest most caring doctors are here! Dr. Casson is the most knowledgable and understanding…read moreDoctor we've ever known! We have been taking our two children to Sunrise since they were born (for 7 years)! Dr. Casson is very thorough and knows what she is doing! My children adore her! So thankful that Sunrises pediatrics is here for us!

WORST Pediatrics who will refuse service to a child who is sick. They need to train their employees…read moreto be more courteous. Extremely rude establishment except Shelly. No WALK-INs are allowed, even though there wasn't anyone there. Their customer service was the WORST I have ever had AT any PEDIATRIC Office. Establishment claimed their policy is NOT to accept Walk-INs. This definitely would not be happening in another state.

Dr Valdez is amazing!! I recommend her heartily and she has cared for my 4 kids since birth.read more

What an absolutely astonishing first experience with my child's pediatrics! Amanda Chin has been…read morethe most caring, helpful, attentive nurse practitioner for our newborn son and has answers to all the little questions that come up. She treats my son like her own and he enjoys his well-child visits to see her (he never cries with her!). Even more encouraging, Amanda is quick to give positive feedback to you in what you're doing as a parent, making it feel like all the difficult new learning experiences are paying off. There's nobody I'd rather have to work with my precious son as he grows up!

It's 1:11pm on a Wednesday and my wife and I have just rushed from our separate offices through a…read moreseries of unexpected delays to make our 9 month old's appointment. It's the only appointment available for the next couple weeks and we breathe a sigh of relief as we walk in 11 minutes late find a quiet office and empty reception room. As my wife apologies to the receptionist, who we'll call Barb, she's met with a blank stare devoid of contact and an abrupt efficiency that I imagine would meet a customer service standard in a Soviet Russian auto shop. Barb replies that our pediatrician "may," not be able to see us. She calls to the back and states, "Your 1:00 o'clock is here, do you still want me to reschedule them." At this point I'm feeling like a pre-determined conversation occurred somewhere during our 45 minute drive which was never phoned in to us. "You'll have to come back," Barb remarks with a sense of muted triumph. Her face telegraphs her victorious battle against the awful family that has been coming to the office for 9 months for 11 separate visits without being less than 10 minutes early on all other occasions. My wife, who works in the medical field calmly reschedules as my disbelief rises. On our way out, she stops and I'm not quite sure if she's just had a out of body experience or if her quiet rage has induced paralysis. She turns to Barb, "Excuse me, may I just ask what your late policy is?" Without getting off of her call or making eye contact, Barb efficiently points to the big-bold, tacky sign taped to the top of the reception calendar reading "ALL PATIENTS 10 MINUTES LATE OR MORE WILL BE RESCHEDULED." 60 seconds - Are you kidding me! We're the only patients in the office.... So I'll spare you our conversation on the ride home. Perhaps tucked away in the back of the house were the most silent staff/kids in the world. Perhaps, someone just wanted a little extra time polishing off that cheeseburger from lunch. This story does end on a happy note. By 2:00pm we had toured another office 25 minutes closer to home, gotten a welcome gift bag, chatted with a genuinely funny front desk staff, and scheduled a follow-up 1 week sooner than CHPG. The new place also has an awesome fish tank and the cartoons aren't blaring. Bottom line: If you're looking for a semblance of customer service or for an experience that doesn't leave you with a feeling of cool indifference, seek elsewhere. We do fully endorse Dr. Schiffer, who is great, and was on maternity leave during this episode. We hate having to leave that relationship. The office is clean, quiet, and generally efficient in getting you in and doing a quality job. Generally though, you can probably do better....

Dr.Sperando is truly the most amazing dr we've ever had! She truly cares about our kids and is…read moreextremely patient with us! She hears us out and takes her time to really see our children. I have never experienced such a caring doctor. I was surprised to read such a low review. After reading it, it is such a unfair rating. They were really upset with having to do more paperwork, but gave the doctor and nurses a great compliment. Not a fair review. I always recommend broadmoor pediatrics to all of my friends because I know they will get the best care for their children!

If I could give NO STARS I would!!!!…read more We love dr sperando, dr Scott & the nurses....the rest of the staff (front desk girls or the other office helpers) are absolutely terrible. Regina is constantly rude, condescending & never had anything organized everytime she is having us give information or fill out papers that were done just wks before & then she constantly says it's not "her fault" or she "didn't do it" or it "wasn't her" most recently our son was sick so we filled out papers, gave a new copy of insurance & now just 2 wks later I had to do it all over again...that office staff is absolutely terrible we are in the process of looking elsewhere because of them which is sad because the doctors & nurses are awesome!!!!

WORST Pediatrics who will refuse service to a child who is sick. They need to train their employees…read moreto be more courteous. Extremely rude establishment except Shelly. No WALK-INs are allowed even though there wasn't anyone there. Their customer was the WORST I had ever had AT a PEDIATRICIANS. Establishment claimed their policy is NOT to accept Walk-ins. This definitely would not be happening in another state.

When my daughter was pregnant she asked me which pediatrician she should take the baby to. I didn't…read morehesitate and said "Iron Horse." The care they have given my grandson has been OUTSTANDING. I even had to call them once while babysitting and they were super helpful, getting him taken care of that day and seen the next. So, reading some of these reviews, I honestly do not understand some of them. There are wait times, at every doctor's office, due to the massive influx of people who e moved here. It's amazing how people complain about being put on hold for a few minutes. Their phones are likely ringing off the hook. The past three years have had horrible respiratory seasons as well. I'm not sure if these reviews are left by people who are uneducated about how busy a doctor's office is or they're just impatient and rude in every aspect of their lives? Also, if a doctor's office calls CPS? It's because they have to. They're mandatory reporters. And trust me, they don't call CPS unless there are real concerns for abuse and/or neglect and abuse NKY call when it is absolutely necessary. Hopefully the county finds your child is safe and not neglected or abused. If not? Then learn to actually take care of your children.

My daughters have been going to ABC since they were born (17 and 14 years). What used to be a…read moregreat place with great doctors has been replaced by a bunch of new doctors that are NOT kid friendly and an extremely RUDE front office staff (VERONICA). The billing department is also a joke! I am Self-Pay and pay the initial fee up front. My daughter was seen in April 2024 and I am still being billed 1-off charges for this appointment. I just called to make a wellness appointment and was told I needed a separate appointment to get a prescription refill (due to insurance) - I DO NOT HAVE INSURANCE!!! Not sure when OPTUM took over - seems like things fell apart with that transition. I then called a friend-referred doctor to make an appointment and the front office said they had never heard of such a thing!!! I WILL NEVER GO BACK!!!!

This office is terrible now!! I never leave reviews for anything, but I am happy to make this…read moreexception. Since Optum took over everything has changed. The staff is extremely rude. Both the front desk and some of the physicians. If you are sick with more than one thing they will refuse to answer your questions and make you set multiple appointments. Also, plan on being lectured by a very rude collection of staff for not checking in on time if you are 15, not 20, minutes early because you stood in line for 10 minutes. Additionally, be ready to be told you should frequently check if your insurance has renewed their contract with Optum....not sure how they got this mindset, but apparently Optum thinks you should continuously monitor their inability to make deals with top 3 insurance providers. Also to top it all off, our child who actually measures just at or below average on all measurements was directly fat shamed by the doctor. Not sure why a kindergartner should be lectured about being fat...when they are in the 55th percentile... and the 50th for height...? Take your kids somewhere where they will be treated with a level of decency.

I've been coming to this practice and (Woodmen) location for MANY years…read more While there are occasional messups, and the new supposedly-wonderful prescription ordering systems tend to fail more than work, overall my experience has been truly wonderful! I've never experienced the rudeness others report. And I have been there a LOT over the years. Not sure what others' issues are.

My child and I have had a few amazing doctors while patients at this practice, but each experience…read morehas been worse than the last. (We've had a several doctors, because none of them seem to stick around very long!) The office staff is very rude, unhelpful, and uncommunicative. Phone hold times are insane, the portal is very cumbersome and constantly glitches out, which basically amounts to a very difficult time accessing care. Most recently, I was told I would have to wait 3-5 days for a response on my request to fill an emergency medication for my child -- an order that I was told would be filled during her in person appointment. Meanwhile, I made an appointment at a new office the next day and got a Rx right away. Believe the reviews and find another practice if you can. They just changed their name of their practice (without announcing that to existing patients) -- trying to escape their bad reputation??

We've been coming here for 4 years for both of my kids. The providers have always done a good job…read moreof addressing our concerns and being clear, gentle, and respectful to the kids as well. I never had bad experiences with the office staff or anyone for that matter. If/when we move back, I'll be coming straight back here!

so I just want to say I been coming here with both of my kids and never had issues besides they…read morealways have me in there for two hours every single time. so many people come after me and they still get seen and taken care of way before my kids do. today I asked a nurse to ask a staff member how long it would be for the shots and the nurse she asked literally said "I don't know, make them wait" that is very unprofessional and makes me so mad knowing you guys are making my kids sit in a small room for hours for your amusement. it's ugly behavior and needs to be corrected.

We were greeted upon entry and immediately checked in. They were not full so that was a plus…read more Cupcake appointment was at 3:45pm. We waited maybe about 10 minutes before being called back. Came and got Cupcake to get her weight, height and vitals. She got her situated to see Jena. Now we are patiently waiting for her to come in. So far we have been waiting about 15 mins. I guess they are a little busy today. Jena finally came in and she was just as upbeat as usual. Cupcake just loves her. I love how attentive she is and how comfortable she makes Cupcake feel. She listens to her and always patient with her. We love it over here!!

Had a terrible experience here. Our insurance changed and we did not have the card, yes that was…read moreour fault. My husband headed back home to get our card and he was almost home when the office staff told us we couldn't wait a few more minutes to let my husband get home to validate our child's SSN. I have never had this issue if I forgot my insurance card with any other doctors office. It had only been 8 minutes past our appointment time. I had already waited weeks for this appointment because they didn't have vaccines for our child and I was understanding. They wanted to reschedule us later in the day when my daughter got out of school which I couldn't do. They were unsympathetic and unaccommodating during this whole experience. I switched my kids to another office to never give this place business again. They didn't care about my son as their patient so I'm never taking them back there again. Would not recommend this place

15 Apr 26 I visited my doctor at this clinic and asked the nurse at Dr. Rudderow's to print my…read morerefill so that I could take it to the USAF Academy pharmacy and she did not do it. I thought maybe they had sent the refill to the Academy. Today 20 Apr 26 my husband went to the Academy hospital to pick it up and they never sent it from my doctor's office. I am terribly disappointed with the Aspen Medical location service and am sure my husband went there to complain about their service today. They printed the prescription for him and had to drive again to the Air Force Academy to pick up my prescription.

Highly dissatisfied with this healthcare facility. Turned away twice in recent months while…read moreattempting to get treatment. Had a dog bite (December 2025) which I was told by my cardiologist (a UC Health provide) to have treated. Rather than doing the right thing, I was sent on a wild goose chase. Just recently (March 2026) following surgery to treat skin cancer I basically begged for help to address a probable sinus infection, I was once again turned away. it's high time that this healthcare provider be reminded what their purpose is. They are compensated handsomely for their services. Demonstrating "LAZINESS" should never be an option.