The doctor I had at this location was superb. However the ladies at the front desk were never…read morehelpful about anything. Always rude and and never cheerful. I recently got a prescription from my doctor and I took it to the pharmacy to have it filled. The pharmacy said my insurance wouldn't cover it without a doctor's authorization. I called concord family medicine and they said there was nothing they could do. This is not the case. I called my insurance company and asked them what they needed exactly. They said they needed to concord family medicine to call them. I called concord family medicine and they said there was still nothing they could do. Still attempting to work with them. After the issue is resolved I'm getting a new Dr.

Never again. Horrible practice all around. Every person in…read morethat office has been horribly rude. My fiancé has seen Borrelli for years and until recently he didn't have problems with anyone other than the front desk ladies (who are always rude and have hung up on him and never help him). He has hypogonadism where he has severe depression and anxiety, always in a dreamlike mind state, weight gain, and other symptoms that majorly effect his lifestyle and quality of life due to low testosterone. From ages 20 to like 50 something should be anywhere from 47-240 (roughly not exact numbers) regardless, he is 22 and he had 18. So they did another blood test. The HIGHEST possible amount he has in his body is 121. Ie WHY HES GOING THROUGH ALL THESE HORRIBLE SYMPTOMS. Borrelli said he's fine and he's not gonna help him. My fiancé spoke with Bree in the lab and she set him up for another blood test. He took off work, drove all the way from Warsaw and was told de Borrelli will NOT test him again and he isn't going to help him or refer him to a specialist. The lack of passion for helping their patients in need awes me. Needless to say we're finding him a new pcp.

Frustrated with overbilling. Took my son in for a well child check up and was billed $95 extra…read moredollars because we asked about unusual growth pattern of his chest bone. This took all of three or four minutes. When I questioned the billing was told that it was also because he is AD, although his condition was stable with no ongoing concerns.

Very comfortable relaxed, non judgmental, understanding, helpful, and attentive to giving you the…read moreadvise, medical help , and attention to what your situation is callingfor! Even if it's a referral , or on the spot care! I believe Dr. Harley is one the best all the way around! His staff is awesome ,they are just as attentive, caring and helpful! I finally found a place, that feels right to me! 5 STARS DEFINITELY! THANK YOU! Misha McFall

If I could rate with zero stars I would. This whole…read moreoperation is a complete scam. After attending 2 appointments where I was demeaned and spoken to like a child, I should have left. Insurance will not cover the office visits ranging from 150-300. They have you do bloodwork and then will not give results over the phone. They hold them hostage until you are forced to make another appointment paying a new office visit simply to get results. They then send you home with more tests upwards of 300.00 each for you to perform at home, send in and then pay ANOTHER office visit to get those results. They say they are into whole health healing but they are not. They are very much money focused clearly more is better. They are into vitamin peddling at best. They do not care a single bit about finding solutions but try to keep you in a continuous testing appointment loop. They did not do a single thing to better my health after 2,000+ dollars spent. They have actually made my health much worse. They left me without thyroid medicine for 8+ days and said they had to cut me loose because I was rude and non compliant.

Crossroads offers traditional medicine through the lens of alternative treatments. They're…read moreWHOLEistic as they go beyond treating the symptom to get to the root of the disease and treating the WHOLE person not just the obvious painful points.

I am new to South Bend so recently went to Dr. Tuttle (Michiana Direct Primary Care) for the first…read moretime, and was extremely impressed with him right away. (I can judge physicians fairly well because I was in the healthcare business for 30 years--so I recognize "the good and the bad.") Dr. Tuttle stands out among the rest. He takes so much time to listen and seems to be in the practice of medicine because he genuinely wants to be of help to his patients. He has even developed a pricing plan for those of us who have very high deductibles and are paying without insurance. I highly recommend him for many reasons!

From the owner: Need to see a doctor? Dr. Jacob Tuttle, M.D. is board certified in family medicine and currently…read moreaccepting new patients. Anthem Blue Cross and United Insurance accepted. Discounts offered to patients who are self-pay. Call today for an appointment!

15 minutes to get a hold of scheduling. Dropped calls and miss directed. Very customer unfriendlyread more

Everytime we come here we sit and wait over an hour and half to get called back, then sit in the…read moreoffice another half hour. Absolutely horrible

Dr. Lira was great... until she wasn't. She became frustrated with my ongoing weight loss (50…read morepounds, unintentional) and basically quit treating me. my nausea was horrible and I felt fatigued and miserable. She quit giving me any of my anti nausea meds and told me to drink ginger tea??? It was insulting. She told me to quit my job, quit nursing school, and she threw up her hands and said just go to Mayo clinic. You need to figure this out. (her job, not mine). She made it clear that she didn't care to treat my illness anymore, so I left in tears. Found a new PCP, and with a simple lab draw at my very first appointment I was diagnosed with Lyme disease, something she never checked for in the year I was seeing her. I do not recommend her for long term health problems, she used to be friendly and nice, but turned curt and the last 3 appointments I had with her I left in tears.

I've seen a lot of different doctors in my lifetime, and Dr. Lira is by far, the most down-to…read moreearth. You can talk frankly with her, she listens and won't force you into anything. In fact, she works with you and tailors treatments according to your wishes and needs. I trust her with handling anything to do with me medically. Oh yes, they will take your blood right there in the office, with an appointment, and they use the small needles, which is hardly felt, (not even as much as a pin prick).