After swinging by here on a whim and a need for a quick snack, I was convinced to try a free sample of a pretzel with cheese by a manager. It was fire meets heaven and the clouds parted and I heard angels singing, or maybe I was just hungry. It hit the spot with the right balance of soft and chewy, salty and buttery, et al. In an unprecedented second trip to QT just days later (1-13-2015) I returned to actually pay money for a whole pretzel. This time I also went for a drink and was confused by the 28472 different lid types of different colors when I only saw 3 cup sizes there (?!?) Perhaps there was a grid / secret decoding ring / cup-lid seating chart I missed somewhere, just seems like a coke shouldn't be that hard. I was not greeted by any of the FOUR employees and one possibly manager looking type, including the one behind the sign that said 'touch screen to order or just ask us!' I was super sick and didn't want to share my germs, but she seriously could have cared less I was there. I didn't even feel welcome to ask her if I wanted a mix of the two sauces if I still had to pay extra. Wow, she must be super good at her job if she's too focused to pay attention to customers. Wrong. While waiting for my pretzel, I realized she kept the same gloves on while she touched 18+ different surfaces, including the trash can, her hair, her face, other food items, etc. Doesn't the Health Department teach you there's no point in wearing gloves if you're doing that?! I was in no condition to argue, still feeling under the weather after a SUPER long wait for a damn pretzel, so I took it, paid, and left (after some serious confusion among THREE staff members as to who was ringing me up - seriously I don't care, just get me out of here. I return to the warmth and lack of chaos of my car only to find the cheese and garlic sauces were two totally different things, the garlic was this hydrogenated oily nastiness that wouldn't even stick to the pretzel, and the pretzel was hot, but raw and doughy inside. FAILURE! If I'd had the energy I'd have gone back inside and asked for a refund but I doubted the crew inside would have known what to do. I took it as a loss and won't bother trying again. read more