Bummed to write this post. We have been coming to this place for 3 years to rent a scooter. Up until now, no issues at all. Unfortunately our recent experience went differently...
The first scooter we were offered had a dying battery. The guy took it for a test ride and still offered it to us. Luckily we have experience with scooters and told him it was dying... He switched us to a new one that had a broken speedometer. He said it was fine... We rented for 2 nights, 3 days for $119 ($125 total with tax).
Everything seemed fine for the first hour until the mirror and the break handle bar starting coming loose. We stopped and realized the screw holding it together was falling out. We spent an hour trying to replace the screw on our own, had multiple guys helping, but had no luck. It was a cheap scooter and handle bar that wasn't aligned properly. So we had to drive 30 mins back to the Quicky store holding the loose mirror and handle in place. We got there right at 5pm (when they were closing) but they said we would have to leave the scooter and come back in the morning to get a replacement... So a whole evening we had paid for, we went without a scooter. This was our second trip back to the store that day.
We headed back the next morning. We stay pretty far down Ft Myers beach and this was our third trip back to the store - so much time wasted already going back and forth. So we decided it wasn't worth it to get a replacement scooter and we politely explained our situation and asked for refund for our bad experience. The guy working said we would have to wait 30mins until the owner came in to get a refund. So we left and came back AGAIN for a fourth time. We stayed positive and came back, politely explaining our situation again and asking for our money back. The owner outrightly disagreed and said we had to take another scooter since we rented for 3 days - but we already went without a scooter for the past 15 hours since it was broken!! We missed out on a whole evening and morning of using it. We explained that we were through and wanted a refund... The owner refused again and said we had to pay for a day of renting. (Mind you, we picked up the scooter at 1pm and retuned it broken at 5pm). We did not want to pay for something we didn't receive. So we agreed to pay for a partial day.
All this trouble to say that this was supposed to be a fun part of our vacation but it was SUCH a hassle and headache! The guys at Quicky could have been friendly and helpful, trying to make the experience better, but they were the opposite. read more
