These guys are awesome! Truly! They had the best advice, matched a colour that my son made for the…read morehouse exterior and another for the inside. Stunning results. Neighbors love it! The best quality paint as well. Also, they found a discount for me. So all in all, 11/10. I will ALWAYS go back.

Definately the worst paint store in town with the rudest employees. Went there today Kaia and a…read morefreaky dude with weird earrings gave me every excuse how they could not tint my paint which was a Dulux paint. Everything from its too old to the can is too full to they can't take some out because of environmental issues to "we only offer this service if it's within a year". Lots of excuses why they couldn't darken my paint and they were so pleased with themselves that they won the battle and got their way and didn't have to darken my paint. You suck and you've lost a customer of 15 years. I'll never shop Dulux anywhere again worst unhelpful employees too lazy to do their jobs. Good riddance and I am also a builder in Nanaimo btw. I'll take my business to Benjamin Moore where they actually care about their customers.

Only hardware store in town that had the hardware I needed , for an older wall unit…read more Service was extremely helpful & professional.

Low ratings for customer service, prices. Would much prefer to support a local Alberni business…read morefor my homes in PA and at Sproat Lake, but I won't be back ever..My contractor purchased about $600 in paint from this store and billed me for the product. The paint was not mixed, just primer and base paint off the shelf. I found out it was the wrong product. My mother tried to return it, just hoping for a credit, but was essentially given the excuse the 'paint was left outdoors so we won't take it back', but this allegation was completely false. The paint was never left outdoors and it was only stored inside except when transporting to Windsor Plywood. All I wanted was an in store credit. Now I'm stuck with all this unopened new product that I cannot use. I emailed the manager to ask for reconsideration, but did not even receive the courtesy of a reply from him. Will go to Home Hardware in PA, or Home Depot in Nanaimo in the future, but the poor courtesy and service over a product return means I won't be back to Windsor Plywood.

FIVE STARS PLUS!! I strongly recommend ND Pro Painting and Lansey Wilk. We recently purchased a…read more2400 SF rancher that had been previously rented out for the past 5 years. To say this place needed some TLC is an understatement. I found her quote to be fair and she was responsive in replying and keeping me informed. I asked for some guidance with color choices and her picks were bang on. She listened to what I had to say, asked questions and provided samples. Her and her crew's work was organized, precise and well managed. Due to delays we moved in mid-way thru the job, they were also flexible and easy to work with/around. You can tell Lansey takes pride in her work and ensures you are beyond satisfied. I would not hesitate in hiring her back for further work!

I hired Lansey and her crew to paint our new offices. She managed to fit us into her busy schedule…read moreat a time that worked perfectly with our office move. She then suggested not only a colour that looks FABULOUS, but a whole lot of other special touches that I had not even thought of. The final price was exactly what was quoted at the outset and very reasonable. The finished product is flawless, and we could not be happier. Definitely recommend!

I wasn't there to actually find carpet for my home , but a sample piece for my catio renovation !…read more No other carpet stores had any and most sell them or said no, they didn't have any small pieces for cheap. ( Hard to believe ) phoned Jordan's and the lady was so kind , she said she would put my name on a couple . When I arrived Shawn said . "Oh yes , your pieces are there , help yourself ". When I asked how much It was 0 + tax ! Can't beat that! So nice to finish my project , and because they are so helpful for a gal looking for a project piece I can imagine buying a whole room or house of carpet would be a pleasant experience ! So for houses big or small ... I recommend .

I had to replace a product which unfortunately after being installed realized that it wasn't…read moresuitable for the space that it was designed for. Jordans Flooring didn't even bat an eye and replaced the flooring with a superior product at no cost to me. The quality of the flooring installation is impressive to say the least. They scheduled the installation date 6 weeks out and they were able to honour the date booked. Shawn and Chris know their products incredibly well. I am so grateful for their recommendations, quality service and support they offer their cliental. Huge thank you also to Tim who installed the flooring. A superb job, well done! Thank you Team!!

The painting of our house was part of a very large renovation project. Being responsible for the…read moreentire project, it was our General Contractor who selected Sloan's Painting (hereafter referred to as Sloan's). Sloan's consisted of two owners, Michael and Michelle, and two employees. The contract was fixed-price, and included the painting of the interior and exterior of the house, the staining of all unfinished wood trim and baseboards, and the re-staining of the deck and fence. The wood trim was to be finished so that it matched the doors, and all areas requiring protection were to be masked or covered with drop sheets. Sloan's work began in September, 2010. From the beginning, Sloan's clearly had an insufficient number of staff for this job, and also started late and ended early each day. Many work days lasted only four hours. Michael explained that he had tried repeatedly to hire more staff for our house, but was unable to. Nevertheless, Michael admitted that Sloan's continued to accept additional work from their preceding client. In addition to this, Sloan's would leave our house each day without saying anything to us, and in particular about what had been done that day and what was planned for the next. Michael proved from the beginning to be very impatient, drudgingly engaging in necessary discussions with me, and was often quite abrupt. On repeated occasions, paint was splashed and sprayed on floors, wood trim, doors, granite counter tops, and fixtures, because Sloan's had not consistently protected these things. When the issue was raised by me, Michael reacted in a defensive and argumentative manner. Also, excessive paint and stain were used in several areas, leaving both "runs" and large streaks. Sloan's also had to be repeatedly reminded of several omissions in their work, including some areas of walls and ceilings being left unpainted, and also some only receiving one coat where the surrounding areas had the required two coats. When asked at the beginning of the project how many coats of finish would be required on the wood trim, so that it would match the doors, as stated in the contract, Sloan's stated that a minimum of four coats would be needed and would be done before the painting, after which a fifth coat would be applied if needed. However, towards the end of Sloan's work, several areas of wood trim had obviously received less sanding and coats of stain than others, so that they were left rough to the touch and still looked like unfinished wood, which contrasted noticeably with the rest of the wood trim and doors. When reminded of this, Michael argued that they had already exceeded the number of coats specified in the contract. We updated our list of work deficiencies and emailed these to Sloan's as new issues were discovered, followed by an on-site review of these as needed with Sloan's on the following day. All of these deficiencies and the problematic behaviour of Sloan's were frequently communicated to the General Contractor, who assured us that all of these issues would be addressed by Sloan's. However, Sloan's behaviour did not improve, and their reluctance and/or inability to address many of the deficiencies became increasingly obvious, regardless of our many attempts to encourage Sloan's to improve. I was then left with no alternative but to terminate the contract, although the interior was incomplete and the exterior barely started. This contract termination occurred in October, 2010. Sloan's later invoiced us, not just for the balance of the work completed, but for approximately twice what had been quoted for the interior, with various justifications including the loss of the deposit on the exterior. Upon advice from our lawyers, we offered Sloan's reasonable payment for the work done, less the cost of correcting the deficiencies in their work. Sloan's then sent another letter demanding full payment of the amount they had invoiced and stating their intent to place a lien on our house if this payment was not received. Again, on the advice of our lawyers, we offered Sloan's what was deemed reasonable payment, and again, Sloan's rejected this, and then sent a completely different invoice with different justification, but for approximately the same amount. Their new justification included such things as additional coats of finish on the trim and wasted time for conversations with me. We once more responded as before, and then Sloan's referred the matter to a Claims Agency, who resubmitted Sloan's claim to us. We then made them the same offer as we had made to Sloan's but received nor reply. After a short time, we received notice from Sloan's that they had filed a claim in the Small Claims Court. As part of the Small Claims process, prior to going to court, a Mediation Conference was held. At the end of the mediation, we offered Sloan's a much lesser amount than what they were claiming, which they accepted. This process ended in April, 2011.

I recently moved into an older house which was much in need of updating, among other things the…read morepaint job on the ceilings, walls and trim. The previous owners had a preference for swimming pool blue which pervaded the interior and was much worn. I approached Sloan's Painting to see if they were able to help with the situation and they immediately offered to come in within the week and freshen up the place with new paint for an extremely reasonable price quote. As promised both owners showed up the next morning and advised me on colours and possible improvements. The work began immediately with all surfaces being covered with drop cloths and poly coverings where necessary. After the owners had scoped the work they were joined by two to three more professional painters each day who diligently attacked the huge project. By the third working day the house looked immensely better and the job was completed within the week as promised at the start. Two coats were thoroughly and expertly applied to most surfaces and three where necessary. The painters were all courteous and friendly but most of all dedicated to doing a good job. I am extremely pleased with the finished product provided by Sloan's Painting and would not hesitate to recommend the company to anyone in search of professional painting. Sandi W.

I can't say enough good things about our purchase experience! Brian was amazing. I can't remember…read morethe last time I worked with a salesperson who was so knowledgeable and helpful. I really felt like he was sensitive to what we were looking for to meet our needs in our price range and he directed us to products with great features, and with good track records. Also, their showroom is so nice! They have lots of floor models with a wide variety of brands and price points-- even super high end stuff. I'm so glad we supported a local store instead of some multinational chain where you're totally on your own trying to make choices. We won't need apliances again for a long time but when we do, I will definitely come back here. (I'll update this review after we receive our new appliances.)

My mom was really in a pinch, her dryer of 16+ years was overheating and failed. We phoned Trail…read moreAppliances in Nanaimo and Brandon Richardson sealed the deal. I had looked up the appliance we wanted, nothing fancy, we found a great deal with over $100 savings, online and phoned the store with 1 hour until closing. Brandon took my call and was very helpful, professional and knowledgeable. He took care of everything in one phone call, in 15 minutes I had brought the new appliance and arranged delivery, installation and removal. I had an excellent experience and wouldn't hesitate to recommend and shop here again myself. The delivery team arrived exactly as they had said, keeping us updated and informed of progress. They were efficient, clean and friendly and took all of the packaging and the old appliance away after installing the new appliance. What an easy experience.