Really clean and well put together place. The two individuals I worked with were really nice and helpful.

One of the ladies was so rude. I needed to do a 24h urine collection. I specifically asked whoever took my blood if I need to make an appointment to drop off? They said no just come in and drop it off. Ok I come, and realize I'm #6 on the walk in list with 11 scheduled appointments. Another walk in said she's been waiting for an hour, and at this point I've been there 30 min. So I knew being after her and with other appointments coming in that I needed to speak up and let them know I'm just here for a drop off, as I was told. One of the workers in front of everyone tries to make it seem like I'm just an impatient person hoping to cut the line. Constantly repeating "Well other people have been waiting longer than you" as well as "If you don't want to wait you needed to make an appointment". Regardless of me reiterating that I was told by them that I didn't need one. If I would've been told the right information, of course I would've made an appointment. A proper response would've been "I apologize for the incorrect information you were told, but unfortunately you do have to wait." Instead of making it seem like it's my fault I was told wrong information and in front of people trying to pin me out to be impatient. Of course I'm frustrated in knowing I'll wait over an hour to something that I was told would be in and out. Had I have gotten a nicer response, I'd wait no problem mistakes happen and there'd be no reason to write this. read more

The staff is incredibly rude and caused my test for a new employer to be rejected. I had to come in two additional times due to lack of assistance and a poor appointment scheduling process. read more

I arrived 15 minutes early for a drug screen scheduled by my employer. I have a conf code and a passport bar code. Neither of which I was able to check in with. No one to ask questions. No intercom. Finally asked someone calling names. (But not sure info was accurate because nothing was checked. Just told info at door. Because again, no one to speak to and clarify and they are busy with back to back appointments). So now I wait as a walk in. So far I am almost up to two hours waiting. read more

Staff is nice but usually my blood work gets back to me within 16-17 hours this is the first time where I've been waiting over 96 hours for my results, I really need them for my appointment coming up tomorrow. Bathroom had no toilet paper, trash can or soap. read more

First, don't follow the directions to get to this place the are unclear and very confusing. Staff on duty April 27th were very dimissive and demanded I reschedule because I was a few mins late. (DUE ENTIRELY TO THE POOR DIRECTIONS AND inability to make contact with an actual human being thru their phone system.) Don't use if you expect good service. read more

Busy & stressful times in healthcare for everyone...I was a walk-in. I had to wait a bit, but techs were pleasant, friendly, and helpful. Ouch-less blood draw. Thanks! read more

I just went in to get blood work and I didn't have a mask. I left them at home and I am driving a rental car. I asked for one and they said they don't have any. What kind of medical facility requires masks but doesn't have any for their guests?? I am 100% willing to put one on but they refused to give me one. read more

There was only 1 nurse working when I went in. The toilet was overflowing and she was cleaning it up in between treating patients, taking blood! So unsanitary and gross! She was clearly overworked and impatient because of what she thought was a rush when there were only 4 people in the waiting room. read more

Arranged to have lab request faxed to quest in wyomissing- state hill road. Got appointment using their phone automated service for 1/31/23 at 8: 15am. Fasted for over 12 hours as required. When I arrived, old site ripped apart and door sign said go outside and turn left. Arrived at "new quest lab" only a door away but no sign identifying it. Went in ...I was in the right place! Signed in then took a seat. No one in the lab waiting room except a husband waiting for his wife. She came out within 3 minutes and they left. Que showed I was next, and would be 3 minutes ...no one came for 20 minutes . Tech asked for my papers and insurance card. I explained that they were faxed as I got my insurance card out. She said "we just moved. We have no fax." I said then what are you doing to get lab orders? She said you can call the doctor's office and have them email the papers to my personal email. I said shouldn't you call. "We have no phone." So I called. Took 3 calls to get someone to answer. I put the tech on the phone...she kept her mask on, had a blood spinner running in the room and the poor nurse kept saying, I can't understand you or I can't hear you. I suggested she go out of the room where it would be quieter. Finally email address was exchanged. Lab tech told me I had to go back out to waiting room. I asked if she could take my insurance then check for the email? She said "no". " You will have to wait now for other customers. I don't know when I'll be able to take you" I said I've been here nearly an hour! And just jumped through hoops to get you what you needed. She walked toward me body-pushing language, telling me to get out. I said I want you to check your email, I had an appointment at 8:15, it isn't my fault that you moved into a new office without your communication set up. She refused and continued to show me to the door for the waiting room. Within minutes both lab techs took the next two people (only two people in the waiting room)! Left me standing there in an empty room. When I showed the tech the communication I had written on my doctor's paperwork, she closed the door in face. No customer service- when I spoke to the doctor's office, they said they emailed the request immediately (even though it is not a secure way to do business nor HIPAA compliant). Rude, no customer service and not able to critically think through a problem. Will try to avoid this office even though it is closest to home. I see othe quest sites with complaints...not enough oversight! read more