Even with an appointment it was still an hour and a half wait! Terrible!! While the staff was courteous they are clearly overwhelmed!

Understaffed very slow even if you have a reservation. This office needs to invest money for staffing.

Worst place in town, go anywhere else you at least find a live person Worst place ever, they do not accept incoming calls, everything is automated so if you need to speak with someone your out of luck, plus they lost my test results. read more

Incompetent staff, please beware and don't waste your time. I had a print out of routine lab work from my Endo that I gave them (so printed out the exact labs I needed) I fasted and needed several viles drawn for my yearly labs. This was my first time going to this place. They somehow pulled old labs that my Primary care doctor put in FOR MY DAUGHTER a year ago. You can't make this stuff up. This place should be shut down. read more

The lady that drew my Mom's blood was reckless and unprofessional. She put up her feet on the chair to tie her shoelace then told me to sit on the same chair! After we left my Mom was complaining that her arm was painful. She had a big bruise and bump where the blood was drawn. I don't want to have this lady do our blood work again!! read more

It's now a health warehouse. No live interaction and no semblance of health care. The technician was fine, but honestly the endless phone recordings and the impersonal care is disgusting. Be prepared, some locations can take weeks and dropping in is no longer practical. read more

Once a year for my work I come here for blood, bmi, cholesterol testing etc. The staff is always very friendly. The only thing holding this place back from 5 stars is the wait is usually a bit long. They say you could wait up to 20 minutes without an appointment, well, I always make an appointment and usually wait that long... Other than than the wait this place is a 4 star business! read more

Quick and easy check in. I was taken back within minutes and on my way. Thanks for the fast and friendly service!

Expect at least a 45 minute to 1 hour visit/wait. I have tried to come at different times to see if it was because in the afternoons is busier, but in the mornings there is just one rude lady who isn't even really at the front desk. I never look forward to coming here, its just the closest place to my home and work. Don't know what the deal is?... read more

I don't understand the bad reviews. Granted, I came when they first opened at 7:30am....i was the 4th in line. The front staff was efficient and got all our info in a timely manner. When it was my turn - I was greeted by a very nice nurse - there was minimal discomfort as she did my bloodwork. I will not hesitate to come back here. read more

Had to do a drug test for school. Made an appointment online to have my test done. I was in the area so I went there an hour early. They were able to see me and I was in and out in less than 15 minutes. Not bad. I have had to wait hours at other locations even with an appointment. read more

Quest Diagnostics - Medical Centers Near Me - Temecula, California

The employees at Quest Diagnostics at the Makena Medical Center are very unprofessional and clearly do not demonstrate ethical behavior. Upon arrival and walking up to the desk, two of the employees were arguing and continued to do so until I walked away. I also unfortunately overheard a client asking a simple question ("what time do you close") which was then followed by an incredibly rude and impatient response from one of the staff members. Granted, it is Friday and a three day weekend, however, it is possible to remain professional until you sign out. read more

My first visit was to obtain the containers to collect a stool sample. I came in as a walk-in thinking that this would be a simple matter of picking up the containers per my doctor's orders.there was no one at the receptionist's desk and after I signed in as a walk-in, after waiting 20 minutes I was told by another patient sitting in the waiting room that I might have to wait a rather long time, as the wait time regularly exceeded an hour, so I decided to leave and make an appointment. On the day of my appointment I came in and after waiting approximately 20 minutes my name was called. The phlebotomist, named Louie, acted annoyed, was rude, and took about half an to put information into a computer and draw my blood and give me a container, all the while acting like he would rather be somewhere else. His demeanor was unprofessional to say the least. On top of that I later discovered he did not return my insurance card. Go anywhere else but to this Quest Diagnostics!!! read more

I was there mid March for blood work. I totally get the other comment about the "run for the roses". Getting off the elevator, this one guy took off almost running, no lie. Geez if waiting 2 more minutes is that important, go for it. Anyway, only waited about 5 minutes, then done. Very professional and efficient. Have to go back soon, hope its the same way. read more

This place is so slow. It's been 1 hour and the intake staff hasn't even called my name. There are 2 people in the back. Only 1 person has signed in with an apt. The 8 out of 10 people are still waiting and the same people when it got here. read more

My vet gives me better service. Don't bother with an appointment- you'll wait

Five stars not necessarily to Quest Diagnostic but to Brianna. I have been to this location 3 times in the past year and every time, Brianna goes the extra mile to help me. She is very knowledgeable, thorough, and friendly with a great attitude. Give that girl a promotion, but I hope not to another location. This location, when it was down the road, was not good at all, they moved a year ago and Brianna came about that time and made a lot of difference. And...please update their address, is now; 31150 Rancho Pueblo, Temecula. read more

I've worked customer service for years. I understand working for a business on short staffed days, computer malfunctions and irritable patients or customers. BUT even when those days occur, professionalism must be maintained. SO when you're sitting behind the check in desk and say "well we are short staffed and our computers had issues this morning so I really don't care" and a full room of patients HEAR you and hear you and your coworker bitching, complaining and cracking jokes is UNACCEPTABLE. You're still getting paid for good customer service and professionalism because WITHOUT those room full of patients the company you work for would not be in business. YOU as a medical assistant, receptionist, assistant, whatever status you are REPRESENT THE BUSINESS SINCE YOURE THE FIRST FACE THE PATIENT SEES. I checked in yesterday morning as a walk in (already expecting to wait since i didn't have an appointment) I was told it'd be 45 minutes. Okay no big deal. Then 30 min go pass the 45 min and I go up to politely ask if I will be seen soon and this skinny tall dark haired lady with glasses tone is rude, her posture is stand offish and is simply impolite. I get you don't care and you probably hate your job so please quit because if you can't maintain professionalism you're in the wrong field. read more

I absolutely HATE having blood work done. I came here completely grumpy and not at all pleased about the prospect of being poked at. I came in, went straight to the back room, no wait time at all. They were so fast and efficient I didn't even have time to get freaked out. As soon as I sat down, I was pretty much done. Perfect! Anytime my doctor sends me for blood work I will be here! read more

Visited today, 9/13 per a doctor lab order. This is the one on Temecula Parkway. Absolutely the meanest, rudest, most impolite receptionist I have ever encountered. Mean and nasty to me and my daughter and other customers as well. Will have work done at LabCorp next time. read more

My impression of my first visit to this facility was Great! I was hesitant to go there after reading other reviews. But, since it was the closest to my home I thought I'd see for myself. My first comment is that the Rancho Pueblo address listed with Yelp is incorrect. They have moved to 31150 Temecula Parkway. The facility was really clean and I got in and out without an appointment in under 30 minutes. Staff was professional and polite. I asked about appointment availability and they do have that available online or by phone app. If you're fasting, definitely make an appointment since every "faster" would be there in the morning. They also said Mondays are busy days so you'd definitely want an appointment. read more

Give me the Money$$. Before they drew my blood they wanted $200 up front. I explained I have met my deductible and it should be covered. She assured me it was their policy now and I would get it back. Weird as I have never had that experience before at a lab. I would have gone elsewhere but the paperwork from my dr was to go to quest and he was in orange county. I paid and they were happy to take my blood. I tried later to contact them. It is impossible the phone line just runs you in circles and actually tells you they will not allow you to get to a customer service person only automated scheduling or paying of bill. Why am I not surprised. They direct you to online but you are unable to live chat or send an email unless you have a lab number so good luck. It is virtually impossible to get thru to a human. I called and I am still on the line for 45 minutes and counting. They want to take your money and good luck getting it back. I called my insurance and they said I should not have had to pay anything over $60. Don't go here. They don't care about anything but getting your money. and they wont refund the money owed to you. read more

They suck I drive all the way from San Diego and they wouldn't take me in. All I needed was a simple blood test that you don't require an appointment for. read more

Fast service but the Mexican lady(or whatever she is) is rude! Skipped me 2 times when she knew I had to pee for my urine test, acts like she's on the phone until a new patient walks in.. She gladly takes her right back. read more

Quest Diagnostics needs to work on their phone system with regard to information other than for appointments. I had a very simple question with regard to a blood test and was automatically placed into an automated system that requests myriad information (mostly whether I am a patient or a doctor's office and then whether I already had an appointment, which I did) without allowing for a customer service representative. After several verbal attempts and using the "0" key on my phone (not possible once you say you are a patient, because then you are connected to yet another automated system). When I finally got to a customer service option, experienced a long, long hold only to be told that Quest Diagnostics could not tell me whether or not I was required to fast for a simple thyroid test. I felt as though I was infringing upon the agent's time and she was a bit condescending, telling me over and over that I needed to contact the doctor who gave the order. There are other laboratories in town and intend to exercise my option to make a different choice next time. The amount of time it took to obtain this information and the manner in which it was relayed was unacceptable. read more

Had to take my elderly Mom for some blood work. Didn't have an appointment but only waited about 10 minutes. Erica drew the blood and have never seen anybody faster or gentler. My Mom ALWAYS bruises and she didn't for the first time ever. Thank you! read more