Several times I have made Apts and I wait a long time to be called. When I asked the tech she said that they call people as they come up in the system. I said that I made an apt and it that it has been close to an hr waiting and she said that they do not look at that and just call people as they arrive. It I give you the courtesy of scheduling an apt, then I should expect to receive the same courtesy back. I work for a living and I have to wait to make an apt at a later date so that I am not waiting there for a long time. If quest can't honor their scheduling then I will no longer be a customer. There are other options! Get it together! Other than this, their work and attention is wonderful once they call you and they are quick, but the management of the queue is a big problem. read more

Absolutely wonderful I had an appointment for 3pm I only had to wait 10 minutes for my appointment and I was a little scared coming to this location based on the reviews but it was fantastic! very clean and nice staff. I had a wonderful phlebotomist named Nenita who put my worries at ease, she was very kind and very thorough and only pricked me once and I was done in 10 minutes! I would definitely recommend this location and Nenita! read more

Quest Diagnostics - Nenita getting me set up before the blood work - Laboratory Testing Near Me - Tampa, Florida

Want to give 0 if I can! We need to do our kid's blood test for the allergy check, when it got to our turn, the tech stopped us outside and said he needs another people to hold our baby to draw the blood, he couldn't do the test for the kid by himself. For this appointment, me and my husband take personal leave, 2. we saw the other tech just leave right before our turn, 3.We filled out the the patient information before we went, they should be able to find out they need at least two people instead of not having enough staff. NOT VERY PROFESSIONAL! 4. Since me and my husband already there, we said we could hold our baby, he said "No" Don't go to this place if you can avoid. Wasting your time. read more

I went to this testing site this afternoon to have blood drawn. I was told by the man at the door that I needed to have an appointment to be seen I was later told at another Quest site that all their sites are supposed to take walk-ins read more

I visited the Quest Diagnostics on Nightwalker Road in Brooksville, Florida. I have had plenty of experience in going to be poked, but this occasion was the most negative I have experienced in quite awhile. I walked in. Instead of a friendly face to greet me, there was an impersonal computer that did not work as expected. It looked like (and so I was told it was)an Apple, but the screen was temperamental. After a lot of frustration, I finally finished with this joke of a computer and sat down to wait. Shortly after I began waiting, a very elderly lady came in and had no clue how to use the computer. I felt sorry for her and helped her through the process. She got registered, but I couldn't help but wonder how others like her managed. No one in Quest was there to help those who needed it. What a joke of a business. When I finally got called back, the place looked dirty and the employees seemed disorganized. I just hope the samples I left will be correctly read and distributed. I WILL NOT go back to this facility. If you need to go to a lab, I would find another company. In the meantime, no more tests for me through this lab!! read more

I made an appointment online on a Monday -a very simple process- electing to take the first available appointment (8:45 am) on a Friday morning at this location. I arrived five minutes prior to my appointment time, and there were two other patrons waiting...it took less than five minutes before I was called back. The woman who collected my samples was phenomenal, I never even felt the needle. I was in and out in less than 30 minutes, and it only took this long because I had to drink some water and wait until I could provide the last requested specimen. When I left, there were a handful of patrons (5 or 6) waiting in the lobby. I have been to this location once before, and had a similar experience...in and out with little to no issues. read more

Holy sh*t. That's all I can say after dealing with quest. I had an appointment set at 8:45 am, got to their building and was immediately disappointed. There was no receptionist and no one to help. I finally found my way to my room and was greeted by a rude staff. By 8:50 I was in the room ready to go when the doctor asked me if I had an order form. So I pulled it up on my phone to show to him and he said I needed to call the doctor that wrote me the form and have him fax it to him. He wouldn't let me send it to him or email or show him. So I called the doctor and they said it would take days. Then the doctor and staff , after hiding in the back room. Told me I needed to download two different apps to fax it to them. Would not recommend but they got my blood so I guess that's better than nothing read more

My experience with Quest Diagnostic was the most disappointed possible. I worked as a lab assistant for two years and they didnt give the bonus because I quitted 20 days before the bonus was effective. No one told me that! Just HR by phone. What an unfair pay for my service. read more

This is the one location that has been consistent for me and my husband! You get in and out with or without an appointment so fast that it makes Fletcher the best of all the locations that we have used! The staff also remains consistent, they are a pleasure to interact with! I give them a 5 Star rating! read more

I have a dropoff and I have to sign in and WAIT!! This is the most ridiculous system. There is no on at the desk and the person I spoke with was rude. We came here last week and the staff was very nice. Not sure what happened to them today. This "policy" is outlandish and a complete waste of time. It should not take 30+ minutes to dropoff a specimen!!! read more

I was not seen unto 22 minutes from my appointment time. Signage almost non existent. Clerk is slow with paperwork.

Published hours are until 4pm. I arrived today, Friday, at 3:40. Left work early. Doors locked and I could hear office staff. They would not open the door. All I needed was a simple test kit. I knocked for 20 minutes while trying to get through the automated phone system to be finally told that there was nothing they could do. Offices might lock doors early because they don't accept patients right before closing. Then why publish hours until 4pm?!!? Closed Saturdays. Thank goodness I don't work for a company like this. read more

This is the WORST lab ever. The first time I came, I had to do 16 blood labs. I tried to call and speak with someone, but Quest Labs does not offer this feature. You can only make appointments online and it does not allow you to include additional information regarding your appointment. When I got to my appointment early the receptionist was upset about the amount of tests I had. They took me back, I warned them that fasting and having 9 vitals would make me faint, the phlebotomist told me I couldn't because they were busy. Wtf. When I went for the results, Quest had only forwarded 11 results to my doctor. She called for the rest and Quest stated that I only gave them 9 tests, not 16. My doctor told Quest that they were lying since they sent her 11 results and some of the tests had multiple parts and Quest sent some but not others. So I had to go back and re-do 5 tests plus an additional 2 that my doctor requested. Fast forward to my next Quest appointment. I am being told that they cannot do 2 of the tests because they don't do them here. I explained that I already came here to have them done. After some research it turns out that my first appointment they took the 9 vials but did not notify me that they don't do those tests so they lied to my doctor instead. After many frustrated calls with my doctor, insurance and Quest Labs customer service - they were able to identify the lab CPTs and do all of the tests. read more

Horrible customer service. Now they bill you in advanced just in case the insurance does not cover and claim they will refund you, only God knows if they will. Also, the person there was not helpful at all and did not wanted to explain anything. Very rude. I was there before and it was much better. read more