1. Quest Diagnostics

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Saint Louis, MO

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Quest Diagnostics

1.0 (1 review)

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5 years ago

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Paul Cerame Ford

Paul Cerame Ford

1.9(10 reviews)
0.9 mi

I took my Focus here to be serviced today, and it was one of the best experiences I've ever had…read more It's been pretty hot here in The Lou lately, and my car's a/c hasn't been working. I called several places to get price quotes and they were all pretty expensive. I figured I would just take it here since my car is a Ford. It was definitely worth it. The guy that was my advisor was nice and friendly and greeted me right away. I was a bit hesitant to come here because I've had multiple bad experiences at another Ford dealer. The service was incredibly fast, and everyone that worked here was incredibly friendly. My experience was so good that I am definitely going to bring my car back here, and the next time I am looking to buy a car, I am keeping this dealer in mind.

Went there for a Safety/Emission Inspection! They "FAILED" my Truck,I had a cracked Windshield but…read morethat Windshield was cracked 4 yrs. ago & "PASSED" each time @ another Inspection Shop. Ford told me that the Law had changed & "NO" crack longer than an inch would pass. I went home & called Highway Patrol C( Dept that governs Inspections),they told me the Law hadn't changed that it was @ the digression of the Inspector. They quoted me a price of $270 & that they contracted out for the install. Well I declined & found a place that "DID IT" for $200.For some strange reason he didn't put the quote in writing,only verbal.I had a couple of other items that didn't pass but I received a quote for that(Hmmm)!! I will never go back to them for anything & they are 5mins. from me. I gave them 2 stars because everyone were friendly! What a Dichotomy!

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Paul Cerame Ford - Paul Cerame Ford

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Quest Diagnostics - diagnosticservices - Updated October 2026

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