I had scheduled an appointment a couple of weeks ago for 07:30 on 07/12/24. I showed up at 07:25…read moreand had been sent a text earlier asking that I check in using the text. I selected what I was told to and it took me to another check in which I selected. I went in and sat down waiting to be called. After I sat there 20 minutes I told one of the tec's when she came out to grab another person that I had checked in via my phone. She told me to go ahead and check in again using the kiosk as they were having problems with the text check-ins. I ended up waiting over 25 minutes for my scheduled appointment. When a different tech came out to get me she proceeded to tell me that I hadn't checked in until 07:42. I told her I had checked in at 07:25 on my phone, She didn't want to hear it and pretty much told me I was wrong that I needed to look at the TV screen to see if I did check-in. This is BS, I scheduled my appt, I was there 5 minutes early, I checked in using my phone and I was treated rudely. She also said they were behind. If appts are scheduled and you can see how many people will be coming for labs you need to be prepared with adequate staff! If I didn't dislike Mercy Medical Center so much I'd get my labs done there! Oh, and I was late to work to boot!

No stars. I am a physician employed by PeaceHealth and got zero customer service from the Quest…read morelaboratory downstairs at my office , so they got zero stars from me but I guess that is not an option so they get one

Have had my initial patient appointment rescheduled three times and pushed out three months…read more Dr Gorshing's staff needs training.

No call backs, delayed care. Put elderly at risk. Not a…read moreplace for Mom or Dad. If you care about your loved ones? In my opinion. By far one I will avoid. And can not recommend.

I went to the hospital for some imaging and insurance covered the majority of it; I was then…read moreexpecting to be mailed a bill for my portion of their reimbursement, which I would then pay. But instead of receiving a bill, I've received weeks of automated telephone calls from 4:30 - 6:00 A.M., each of which woke me up out of a sound sleep, and in each of which a mechanical voice tells you to call their billing office during regular business hours! MMC doesn't give ME the courtesy of calling me during regular business hours, and gives me the discourtesy of calling to wake me up, expecting me to be able to write down a phone number to call later. During multiple calls to MMC's Billing Office, and speaking with supervisors, I had repeatedly been promised I would get no more calls, but they're still going on. I had also repeatedly been promised I would receive a bill in the mail, but I still haven't. If I were to receive a bill, I'd gladly pay it, but what MMC is doing is HARASSMENT and it needs to STOP.

Check in was very quick and simple. Front desk Leo God was super helpful and empathetic towards my…read moreneeds. Nursing was friendly and plentiful. Forgot a few things but was not a big deal. Clean facility.

I came in after having severe pain & swelling in my breast that persisted 6 days at the point that…read moreI went to urgent care. The doctor refused to hear me that I had no symptoms of mastitis - I requested an ultrasound, to which he replied that ins providers would not appreciate him ordering "unnecessary tests" I explained to the doctor that im a breastfeeding mom and due to circulation issues on my right side, I was only able to use the affected breast to feed my child and she is very upset- our home is loosing sleep to which he replied "she sounds spoiled" he gave my breast a quick grope - and kicked me out with a $500 bill, and gave me antibiotics for an infection I did not have. I left feeling unheard - and like women's health does not matter to big pharma. by Monday, my daughters mouth began bleeding, and thats how Dr. Chat GPT diagnosed us with thrush and recommended a topical antifungal. When I tell you the pain subsided immediately and my daughters mouth cleared up the next day I was so furious. not only did they not hear me when I told them I didnt have any symptoms for what they were treating me, they charged me $500 to give me the wrong answer - now they are unable to provide an itemized bill to explain why being seen at their facility cost so much when no labs were performed and nothing was done but a boob grope. save your money and your mental state a huge hit - just ask chat GPT

We were visiting the area from out of town and husband needed medical attention. Came here and the…read morestaff were very pleasant.The PA was very thorough and attentive and the visit did not take long.

I have had nothing but the best treatment from excellent staff. I had a bone density scan done…read more They called saying they had a request from my doctor, The person on the phone was so nice since I was confused because I didn't realize I even had an order for one. I made an appointment right then and I was in the office within 5 minutes of my scheduled time. Quick and easy! They sent me information on the bone density scan and what to do and wear the morning of my appointment. The technician was so nice and did a great job getting me in the right positions to get good scans. Everyone I worked with was nice, professional and got things done in a timely manner. The building is well marked and easy to find. Parking wasn't a problem and there is a cafe in the basement.

I am absolutely appalled by the imaging center at Mercy Hospital. I got a bilateral breast MRI and…read morewas called by Dr. Kim in a cold and quick manner telling me I needed 4 biopsies. I got a second opinion with a breast surgeon by the name of Dr. Derisi and his team. They told me my scans were done completely wrong and there was no way anyone would've been able to read them to determine whether or not I needed surgery. I had to get my scans redone. I was also charged for the procedure I never had done by Mercy hospital when the appointment was never confirmed! The lack of patient care and the worry that was brought upon me is completely unacceptable. Thank God for my gut feeling to take my scans elsewhere. Do not go here for any type of care.