Besides the fact that you have to wait even with an appointment, be aware of their unethical billing practices. They will ask you for a credit card for an authorization before they are willing to draw your blood. That is with in-network fully valid health insurance. The largest amount they ever authorized was $900. What happens to people who don't have a credit card? I provided my Amex, stating specifically that I did NOT want anything charged to this Amex beyond this temporary authorization, that I would pay any invoices using my FSA debit card. I was told that nothing was going to be actually charged, that I would receive an invoice for any patient responsibility. I could then pay that invoice with a method of my choosing. WRONG. Quest charged my Amex without notice, 5 months after the service.They never bothered to send a bill. What's even more disturbing is that I spent 30 minutes on the phone with a supervisor who felt there was nothing wrong in charging my credit card without prior notice or a written invoice explaining the charge. He finally agreed to refund the $200 unauthorized debit to my Amex. 9 days later, I am still waiting for the refund and the revised electronic invoice I was promised. Quest local staff needs to be educated so they don't give false information. Clients need to be aware that once they provide a credit card, Quest will charge it at will, whenever they please and up to the pre-authorized amount. read more

Easy parking. Close to the freeway. The appointment wasn't the easiest to make but once i finally got through to a human being she was friendly and helpful. The location is small but clean. I have two big complaints: 1) despite the fact that i had an appointment the wait was too long. They were understaffed. The same person that checked people in was the person that dealt with billing, paperwork and insurance. On a Monday there were only two employees for a large volume of people. I had a 10:30am appointment. I arrived at 10:20 and wasn't checked in until 11am. The other guy that worked there was doing all the blood work and sending it off. Not only were they understaffed but they were also really disorganized and not communicating well with one another. So they were very slow and what usually takes about 15 minutes at any other Quest Diagnostics took over an hour at this one. read more

The pathologist for Quest did an incorrect Final Report on my tissue samples. The report showed substantially less serious condition. If I had not done a second opinion my decision on course of treatment would've been woefully inadequate. IT DOESN'T GET ANY WORSE THAN GETTING A PATHOLOGY REPORT WRONG!! read more

I hardly ever leave a review for anything, but this company needs to readdress the issue of customer service. I would have given it one star but changed it to two because of a wonderful technician named Rose who went out of her way to help me. She was so pleasant and thorough, I just have to acknowledge her. I hope her manager reads this. HOWEVER, as far as Quest Diagnostics go, their system is geared toward making things as difficult as possible for patients. One example, when you call the number for the location at 109th & Biscayne, the automated message says this person has not set up their mailbox. No human ever answers the phone. Then, I asked my doctor to send the order to their office. My doctor asked for their fax number. It is not listed anywhere. I had to call their main office in New Jersey to get that number. Quest does allow for walk-ins, however, the system is totally frustrating. They have a guard that stops you at the door and takes you to a machine to sign in. There is no indication of how long of a wait there is. There is no one to speak to other than the guard who has no answers and just instructs you to wait in the car (you cannot sit in their waiting room) for a phone call. It could be an hour or 6 hours. You have no idea. They need to have a front desk where you can get some help, some info, someone to speak to since calling gets you nowhere. read more

This place does not follow regulations for OSHA. Employees are eating and drinking in the same stations that they are drawing blood at. Trash on the floors. No one washed their hands the whole time. Patient information was available for anyone to look at on the computer screens. Management needs to step up. Instructions for a clean catch was not given. These results impact patients medical care and they need to pay more attention. read more

Quest must have made some new changes to their staff based on previous reviews. Everyone was great! The lady at the front desk was nice and obviously focused on her work. I HATE getting my blood drawn, but the woman who did it was wet kind and sensitive to the fact that I was upset. read more

Quick and easy! Was in and out without an appointment in 5 minutes. There is free parking in the back of the building. Quest is located on the 2nd floor. read more

Bad service long wait time very slow and inconsiderate of people's troubles that they need to come to do blood work. Robot mind and inflexible read more

Very unprofessional office in the Upper East Side. Even with 100% insurance coverage they still ask for a credit card for pre-authorization in case your insurance doesn't cover a lab test. How about just finding out before you perform the test? Customers beware: ask your insurance first if this is legal. Other than this new policy which I was informed by the tech, the service here is very inconsistent. The individual employees range from semi-helpful to a complete lack of customer service. They don't seem to really care that you are a paying customer. Their labs are scattered throughout South Florida and every single one of them is staffed the same way. You will never see the same employee there twice which means that they have a very high turnover rate. read more

Difficult to schedule the appointment, long wait times, and the location did not offer the service my appointment was made for (was scheduled to get a drug screening test for employment and they don't do that here; of course they won't tell you that until you show up) read more

I was a bit worried about using this location because of bad reviews, but it is the most convenient to my home so I gave them a try. I'm very glad I did! Free valet parking was a huge benefit as parking at some locations can be a problem. I arrived at 7:30 a.m. There was only 1 person ahead of me. I was done and out by 8:00. Staff was efficient and pleasant. Offices were clean and bright. Best of all, Cecilia's blood draw was so good, I didn't feel it at all. This location is the only one I will use from now on. Thank you! read more

This is the worst laboratory that can exist in Miami, I was waiting for more than 2 hours to have my blood tests done, I still had an appointment! only one person was working in the laboratory, and the number that they gave me of confirmation of my appointment did not exist according to the system that they handled, really everything very badly. read more

Extremely understaffed office ... one worker to handle all appointments and walk-ins. The wait time is around 90mins to 2 hours ....

I got my blood drawn here on Tuesday. They had to take six viles. I regularly go to this location and can verify that the person who works at the front HATES her job and is extremely rude. Nonetheless I am still overly friendly because I know she's going to stick a needle in me. Most times it's turned out OK and I get in and out quickly. Still rude but OK. This time however she was moving the needle sooo much in between each vile drawn. Normally someone has one finger on the needle inserted so it doesn't move as much between changing viles but not this time. I was clearly uncomfortable and asked that she be careful so she didn't blow the vein. She was clearly upset I suggested she was doing this wrong and snarkly remarked there might be a small bruise so I should just ice it. I've never had this bad of a bruise for only six viles of blood. So irritated. This is not how an arm should look after this type of blood draw. These people hate their jobs and are not good at them anyway. Go somewhere else. I attached photos of the first day and almost a week later. The in between days I didn't capture. read more

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At the Palmetto you are a joke. At the window for more than 1/2 hour showing my papers and info they would not look at me. Had to do it but if you have a choice. Get out!!!! read more

Worst automated phone appointment system ever, one staff person with limited English skills doing everything from being the receptionist to the phlebotomist to cleaning the place up, computers not working necessitating my doctor to fax the lab orders to the barely English speaking receptionist/phlebotomist/clean-up woman, a bare bones waiting area, and limited valet only parking in a questionable area. But they do have a cool automobile hanging off the front of the building (true), so they deserve at least one star for that. read more

If you ready for third world customer services or Banana Republic medical lab go to this Quest. After 1 hour waiting the lady at front desk said i need to wait another 2 hours. Never again!!! Bye Quest read more

Go online to book an appt and they will email you a reminder. This location has a gated & secure parking lot with valet should you so choose. Quest is located on the 2nd floor, there was only 1 employee doing all the work and bless her heart she never stopped for a breath but this slowed down service significantly. I came without an appt and had to wait an extra 30 mins. read more

I went in as a walk-in. I was seen within 20 mins. The nurse that drawn my blood was so sweet and caring. Got my blood drawn yesterday, this morning my doc told me they got the results! I mean wow! Fast service! Awesome! I'll be going back! read more

this is the first time i find a person like cecila so nice professional and with a lot of experiene in collection the bloo

I am unhappy with my visit. I arrived 15 min early for my 9am appointment, but they did not take my blood until 10. The waiting room was full. The people working there were nasty. They were not taking people in order.There was a urine sample sitting on the front counter for well over 30 min that someone dropped off. Yuck. I recommend you find a different location. read more

I scheduled an appointment for 8:15 and it is now an hour later and i am still waiting. There used to be a lady working here that ran a tight ship but she is no longer here. Pick another location if you need blood work done. This place is the pits! read more

The absolute worst!!! This is my third visit. I have come with an appointment and as a walk-in. No matter what, you can't get serviced on time. Expect to wait at least an hour. I have taken time off from work to come here and have spent so much money on Uber rides to and from. Apparently there are only 2 nurse practitioners. Be careful in setting your appointment online. It may not show up on their appointment list. Guess what? You even can't confirm your appointment because they NEVER pick up their phone. I'm never one to take time from my life to write a review, but if this post saves someone time, money, sleep and effort than its worth taking the time to write the review. Seek another location or preferably another lab. read more

This place makes you wait a very long time just to see someone to give paperwork to, then go back and wait some more. Staff member did not even greet you when you walk up to counter. Not impressed at all. read more

Very poorly managed location. For starters, there is no sign outside and it is 4 blocks from the Denny's that they indicate from the landmark. Not many people in the waiting room but it still takes forever. When I arrived, there wasn't a receptionist or anything. It took them 10 minutes just to give me the clipboard to sign in. I had an appointment and it still took 30 minutes for them to see me. read more

If I could give it 0 stars I would. There were only 2 employees working, 1 lady in the front desk and 1 drawing blood and there were 9 patients waiting. My appointment was at 8:30 and I have been sitting here for an hour and still have not been seen. This is ridiculous! Customer service was horrible as well. Never again. At least a "Good Morning" would've been nice. read more