this office need more care management wise not to n order at all feel like every body from the staff doing what they want very moody easy to screw you talking with eruagncy take me long time to do simple blood test read more

Quest Diagnostics Lab - Diagnostic Services Near Me - Woodland, California

I know that we have to wait sometimes at labs and it can be frustrating. I just want to give a shout out to Charla at the Quest Lab in Gold River. I didn't have the correct form for my test and instead of saying that I would have to come back. She helped me through the steps while I was in her room! Charla, your kindness was very much appreciated. The lab does need to have a receptionist. It would be great to see someone when you walk into the facility! read more

The lab is understaffed and currently closing at 11:30 AM. It would be helpful if there was an easy number to call and get updates but there isn't. On the flip side, the technician who is working there currently is amazing. He is curious, efficient and very professional. He deserves a huge pay raise and the simple fact that he shows up and is doing his job alone is worth noting. You may have to wait but know that he is taking care of things in the most efficient and effective way possible. I do hope they get him some help soon. It's a great location and one of the very few place my insurance will take to I hope it stays open. Please reward your staff who are working hard and doing an amazing job. read more

I have no complaints. This lab has easy parking, it's easy to find, you can make appointments online so you don't have to wait, and the phlebotomist was great. I have difficult veins and she made it seem like a walk in the park. Our family will definitely be back. read more

The absolute worst customer service and doesn't place patients health first. I'm sure it is mostly corporate policy's but the receptionists need to be logical about the needs of patients. I arrived 20min before it opened, took a number and waited another 25 min with two toddlers. They would not admit me for a stupid balance on my account. A bill me or my insurance company did not receive. But, they did not admit me and said I need to call (which was not even open yet). I have double coverage insurance and am always good for the money. This cascading effect caused me to cancel 3 doctors appointments reschedule and put my vacation on hold. All for stupid labs. I wish woodland health would go back to how labs were done before these money grubbers came. https://www.consumeraffairs.com/health/quest_diagnostics.html read more

I work at a care home and I use these services alot ive Probley been to every quest diagnostic from sacramento to fairfield. No joke. Thisbis the first time I came to this one plus its the first one I reviewed on yelp. So normally the staff is nice and patient because half the time I dont even know what im doing. But this time the lady was in a rush didnt want to talk to me didnt want to explain anything to me. She just made me feel dumb and unimportant. Hopefully I wont have to come to this one again or maybe they can read there yelp reviews and change alittle. read more

Very simple to make/cancel an appointment online so you're not waiting long (it can be a LONG wait if you show up without one). Appointments have always been available for the following day when I've made them. Easy and fast results also if you set up an online account. My info has always been in the system when I showed up (placed by my doctor), so no paperwork needed. I've gone 3 separate times and I've always been called in close to my scheduled time & all the phlebotomists have been nice, no issues with finding a vein or being painful. Makes life easy! read more

They were very courteous helpful and professional. I was in and out of there in minutes. I wouldn't want to go anywhere else for my blood draws!! read more

I hate coming to this place. The older tech is absolutely unpleasant. Sometimes they have two techs on site but they pretty much go back and fourth discussing patient info. It doesn't help that it is a small lab and their voices echo. read more

The most unpleasant technician. I understand theses places usually have long lines and it's a one person crew but this lady won't even give eye contact. They don't have a drop off box like other labs and I've seen people wait over an hour just to drop off urine samples. read more

If there was anything worse than one star I would put it here. The employees are so rude I can't believe it, I had a bad experience with a receptionist at the clinic but worse is their corporate customer service. Expect to be consistently over billed. They have a policy of not using a 2nd insurance and they have no customer service dept, just a very rude billing department who you can only get to after going through three phone trees and waiting in hold an average of 20 min. They also told me today that they do not know what good a customer relations department would be. So, I guess that explains their corporate culture. I am actually changing my doctor just so that I do not have to go to this place any more. Horrible horrible horrible. read more

I have been going to Quest lab The Woodlands for years and never had a bad experience. Yes, the wait might be long but it's so easy to make an online appointment ahead of time. I've never had to waited longer then 2 or 3 minutes beyond my appointment time. Staff is extremely nice and helpful. Always a pleasant experience and very fast in and out if you have an appointment. Thanks Quest lab read more