WOW -- This is the place! Dr. Joanna Oaks is a caring, empathetic listener and a truly detailed…read morecaregiver. She was thorough and inquisitive about every aspect of my symptoms. I had never experienced laryngitis, even after 42 years of traveling as a motivational speaker and comedienne. I have asked so much of my voice over the years, and it has always delivered. This time felt different. I was honestly afraid. It was Friday, and I was flying out Monday for a keynote conference in Jacksonville. I needed help!
She went above and beyond, sending more than I needed in pharmaceutical prescriptions to Walmart, with refills. Then she handed me her card, looked me in the eye, and said, "Now Toni, if you need anything else, you let me know, and we'll take good care of you." And I could tell she meant it.
Today is Sunday, I feel better in my lungs, and cough, but I am now coughing up signs of infection from my lungs. With one quick call to Natalie in the office, she carefully noted my request for an antibiotic. Minutes later, she called me back to get the zip code of my hotel in Jacksonville so she could locate a nearby pharmacy. The doctor on call had my prescription sent there for pickup the next day when I arrive.
Joanna took the time to look me in the eye and make me feel cared for. Natalie took the time on the phone to make sure I knew I was going to be okay. We need more caregivers who operate from their humanity as their greatest amenity in business.
If I am ever back in Galveston, this is where I'm going. In fact, I'm holding onto their number.
BTW -- when I asked Natalie what I owed for the phone consultation, she told me they were happy to help.
WOW. I wish I could give them a million stars.
When you are sick, this is exactly the kind of care you need.
Thank you to everyone who was so kind and helpful. I truly appreciate all you did to get me back on stage, sharing laughs, love, and light with the world.