I went there with my senior-citizen dad so he could get a scan after a minor fall. Everyone there -…read morefrom the ladies at the front desk, to the nurses, were pleasant, patient and professional. The facilities are spotless, and look brand new. The wait time was very short (with online check-in), and my dad couldn't say enough good things about the place after we left. I honestly didn't know what to expect before we got there, but I was very pleasantly surprised!

I scheduled a physical today and had a great experience. The front desk staff were extremely…read morefriendly and helpful, and the whole process was quick and efficient. I've visited this location before when the service wasn't as pleasant, so it was great to see such an improvement with the staff this time.

Friendly receptionist, genuine female NP seemed to truly care. We came for a Dr's note for school…read more The receptionist told us we could even come back another day to request a note for the days of school missed, so that was nice to know. We weren't sure what Highmark PCP would cover, said $15 for PCP but nothing for urgent care. Turns out it was only $15 for the urgent care as well. At the time we came there were only a couple people in the waiting room. We didn't have to wait too long. It was a a pleasant experience and we will continue to go back!

Facing a couple different issues that I knew my Dr would have to send me somewhere else for…read moretesting, etc. I reluctantly went to the AFC in Downingtown with no appointment. But everyone there was great from the front desk to the X-Ray tech, all very warm and helpful. Dr. Schmidt was able to give me answers in a short time, and even better able to treat all my issues with success. I would recommend this facility to anyone needing immediate care for something. Even with no appointment and a emergency crying kid, I didn't really wait that long, and once I got in, everything moved right along. Definitely 5 stars!

I stopped in after work on a Saturday. The time was around 5:30 which was right before they close…read more When I first got into the lobby, I wasn't greeted at all. I felt very unwelcome. I had to beg the girl at the front to even talk to me. I was very sick. I have had those symptoms before, and I knew that there was a problem. I had a fever, chills, and many other feelings which made me think that I had the same sickness from before. I even left work early. I never do this. The staff began to rush me through my initial paperwork by saying "are you finished yet"? I was then quickly rushed into the examination room. The doctor, Dr. Meyers, a pleasantly plump female who wasn't pleasant at all; looked at me for less than a minute. She then said "There's nothing I can do for you. If you get worse, go to the hospital". I begged her for antibiotics. She told me "no": I knew I had this sickness before and needed antibiotics fast. I was then brought discharge paperwork. Dr. Meyers told me to sign it so she could go home. I told her I am sick and begged one more time for medication. She told me to go to the hospital again. I then asked for my $87 co-pay back. The fraud Doctor told me she can't give me my money back even though she told me she "wouldn't help me". Then, I told her to stick the discharge paperwork up her ass. I did not sign it, and began to walk out. I was practically chased out of the waiting room, as they told me to get back here and sign my discharge paperwork. After having the worst medical experience of my life, I canceled the $87 charge on my credit card. The next day, I went to Temple Hospital because my symptoms got worse. The Doctors there are pros. They told me I could have died if I didn't get the proper treatment. Temple is amazing. They save lives, and definitely saved mine. Pioneer, on the other hand, just wants collect money without abiding to duty to act.

I checked out this place this weekend. I was having some health concerns and knew I wouldnt be able…read moreto get into the doctor's office but didnt think it was quite serious enough for the emergency room. The office was very clean, up to date equipment and services from what I could see. The staff was very nice and professional for the most part. I thought some of them were a little casual for my taste. Some of the conversations that were going on in ear shot didnt seem like the kind of stuff that should be discussed around customers/patients. Other than that I was pleasantly surprise at the care and speed. I had to get chest x rays. They did them right on sight, wrote me a script, sent it electronically to my pharmacist and called me with the results of my x ray before i had even gotten home. So definitely happy with the overall experience.

Our family were patients for approximately 10 years. We…read morewere not interested in MDVIP because we typically see the Dr. once a year. We tried contacting the office countless times to select our new Physicians Assistant, we were always in a long queue and often disconnected when they closed the office for lunch. I stopped in the office to schedule my mtg with the PA I selected only to be told we are no longer patients abs Wouks I like to be on the waitlist which would be about a year . I asked what about my BP medication, I'll run out before I find a Dr. the receptionist told me "try a minute clinic ". I spoke with the office manager who clarified the medication question, she said the receptionist gave me misinformation and I could get enough meds to last until I saw my new Dr. , the office never called in the prescription.

It gets even worse. My Rx's run out in December. That's when I used to go for an annual visit to…read moreget my Rx's renewed. Well since I'm now on a two year waiting list for a PA (even though I signed up in May, they claim they didn't see any notes until August). At any rate since I've been going to PFM for close to 40 years before they privatized, I asked for an Rx for six weeks until my appointment at a new facility. They said NO so they expect me to go six weeks without my Rx's. Talk about DO NO HARM! They should be ashamed!

Have not had a PCP since my doc of 40 years retired. I was finally able to secure an appointment…read moreon 9/22 ..over 2 months after he retired and several months after beginning calls to make appointment . Call center cancelled my appointment the morning of via text message, Reason: Dr. had family emergency. When I was finally able to reach some one with the authority to reschedule me I was told the best they could do would be 12/24 or 12/26. Three months after my original appointment was cancelled!!!!!! BTW...my husband was able to see the same doc I had been scheduled with...he told her of my experience...she denied that she had cancelled any appointments and had not had any family emergency that kept her from work. She promised she would look into it. I am so deeply concerned and saddened by the change in management . This had been a top of the line practice since it opened. No longer true.

Beware! Penn medicine Corporate has hired an outside organization to set up an 'Access Center'…read more The phone AI restricts your reason for calls to make appointments or change appointments only. the operators have no idea how to handle your call otherwise. Tried to refill a prescription, did not understand what that was. Why are you calling? because Penn Med at VF does not accept calls from Drug stores, mail order drugs, etc. Silence. These people do not know ANYTHING about you or Penn's policies. Their equipment is so bad you can barely hear them. They put you on hold, you can hear them answer other calls, and put THEM on hold. Be prepared for a long wait for calls to be answered: 50 minutes. If you set up a call back, it is ignored. It's a shame to put this here, since this is Pennmed Corporate. But as a corporation, rest assured Penn medicine is making sure that profits are #1 and does not care one bit if you find another doctor.