No wait at 11:00 am. There were 2 phlebotomists on duty as well as a receptionist…read more The girl that took my blood was accurate and was successful in one stick ( I'm usually stuck 2-4 times)

I had an appt. for routine work for over a week. I got text messages and emails saying it was all…read moreconfirmed with a confirmation # and all detail listed. On the day of, I got there 10min. early to check-in and wait for my appt. 20min later, they call my name and say I'm sorry we can't see you today because it cuts into our lunch time! I went to my Dr's office in the same bldg. and told them what's going on. A nurse went back to the Lab with me to ask what's going on, the lady at the desk said oh I'm sorry for the confusion! So not only did I not get seen, but now I have to get to another Lab asap because the Dr. needs my results by next weeks appt. I will never go here again!!

Mark is an awesome doctor!! He really listens to your…read moreconcerns and helps find a solution. Def recommend!

The quality of care that Mark provides is above and beyond. The whole staff at perpetual family…read moremedicine is phenomenal, and I feel lucky to have access to such wonderful medical care. Mark is a smart clinician who will listen without judgement, and will treat whatever problem you are having looking at you as a whole person, not just your symptom. Mark will always help you in office if possible, and if any referral is needed it is sent in a timely manner. This office has always treated me with respect, kindness, and is very responsive. I feel cared for as an individual with Mark Martindale, never feel farmed out to others, and I am always able to get in to see him when I've needed to. He truly cares about his patients, his community, and is truly just a great person in general on top of being a great doctor. My family is slowly all migrating to perpetual family medicine and very satisfied with their care as well. Recommend 100%.

Long unnecessary wait. Phlebotomist seemed to take some pleasure in making the process as…read moreunpleasant as possible. Seemed to have trouble detecting / locating prominent veins. Did not follow sanitary procedures, alcohol wipe, then put on gloves severe violation of national standards... Front Desk help was... unhelpful. Not sure what is going on at this site, but a whole lot of NOT going on. Trouble is, not really any alternative places... ugh!

My doctor is Dr. Taft and he is excellent. He is extremely caring and knowledgeable. I'm really…read morehappy with him. He has been my second doctor. My first doctor at Prairie Family Medicine was also very good although Dr. Taft is even better. My issue is with the Clara app they use and the staff. The staff wants you to use the Clara app in order to contact them but they take days to respond and if you have a question about their response then you have to wait days to get an answer. Meanwhile you can be in extreme pain or in need of care but are waiting for the staff to get back to you via the Clara app. If you call and actually speak with someone they can't even answer the most basic questions that they should know, and I mean really BASIC. If you question them they quickly get very rude. The staff absolutely doesn't care about the clients. They are rude and hostile. I was told that they have worked out the kinks with the app and the staff but the service is no different now than it was previously which is horrible. The only thing the staff is good at is making sure they get your dollars. $$$ is all they care about. They don't care about you as a patient.

Worst care and billing department since Praxis took over!…read more Outrageous charges Unsatisfactory medical care Poor communication DO NOT BE SEEN HERE!!!!!! Medical staff will only address 1 concern per visit, not refill prescriptions and charge twice as much as local urgent care facilities. DO NOT BE SEEN HERE!!!!

I went in to get a yearly urine drug test for work I arrived at 4:40pm and a lady walked out of a…read moreroom looks at me and said what are you here for. We close in 5 mins. I said a urine drug test. Then she proceeded to tell me that I would have to return some other time. Everywhere that the business hours are posted says that they close at 5. This is the second time that they have done something like this to me.

Super easy. In and out, just showed them the code and they took me back within a minute. the girl…read morewas super clear and nice with instructions. I'd go back again if ever needed.

I have gone here for imaging at least 10 times. Every experience has been awful. From the rude…read morefront desk people to the dr that gave me a breast biopsy to the tech girl, Kristin who was a total bully. I finally had had enough of these horrible behaviored staff and I absolutely refuse to go here anymore. I did talk with a supervisor, Lia once and she is wonderful.

Had an appointment today (3/9/25), they direct you to be there at a specified time (7:45) and when…read moreyou show up no one's there. Called the number to cancel and I'll go somewhere that actually appreciates peoples time. Waste of a morning. I understand it's a VA appointed request but why would you do that to anyone?