I have been a patient of this clinic for over 40 years, so you can be assured that I know something…read moreabout them. They are excellent, helpful, and kind, in addition to offering superior medical care. I should have written this years ago. I have been a patient for so long that I have gone through several doctors' retirements. I count Dr. Bill Hendricks as a friend, and now Dr. Lindsey Call takes great care of me. I highly recommend these physicians.

Been seeing the same doctor here for 15 years. Made appointment today due to ongoing chronic pain…read morethat I've been getting treatment for. Was ten minutes late due to factors outside of my control. Was told the doctor was busy with another patient and they could reschedule me for a week later. Due to medical shortages in the area, I'm stuck here, but if you're searching for a good general GP, then keep looking. This isn't the place.

Got a friendly welcome when I entered the office...was seen quickly...all nurses/Drs that I came in…read morecontact with were very friendly, knowledgeable, and professional. Areas were clean and properly organized... Thay took time to explain my treatment and also took the time to explain and make sure I fully understood...I would definitely use this facility again...keep up the great service you offer to our area

Facility is fine and the staff is nice enough, but tasks were not completed well. First, my…read moreprescription was sent to the wrong pharmacy, then it took over a week for me to get lab results after being told it would be just a couple of business days. I called multiple times to follow up, but then the only explanation offered was "not sure why this took so long." I hesitate to recommend it.

Calling them is the absolute worst. For two weeks straight now I have been trying to call them to…read moreset up an appointment after being referred for my knee injections and no one has answered the phone each time that I tried different prompts. All it does is keep me on hold between 18 to 30 minutes and that is very frustrating. No patient wants to wait 18 to 30 minutes on hold just to set up an appointment when somebody could've easily answer the phone. I don't live near location to just pop up at the office so I have to call in order to set up an appointment. I've heard great things about this office but the way this experience is making me feel like maybe I should choose a different location. This is definitely not the experience I was hoping for.

Wonderful Dr... been his patient for 18+ years nothing but high praises for Dr Bakcit very…read morecompassionate and understanding when it comes to chronic pain

Gastroenterology Consultants in my opinion are the premier gastro doctors in the valley. I would…read morerecommend Dr. Shah any day of the week. He is a very professional and caring physician. I've never had any problems at all.

I just had a colonoscopy done a few weeks ago by Dr Farhad Sahebjam from Gastroenterology…read moreConsultants of Southwest Virginia, which my primary physician recommended I have done as a preventive measure since I'm older than 45 and have never had one done before. With all the myths going around about having a colonoscopy done, I was naturally a little nervous, just like many others probably are. But here at this Center everyone was so friendly and professional that by explaining the procedure and providing me with the knowledge of the advantages of having one done, rather than trying to avoid it, I looked forward to having one done. And Dr. Sahebjam was so kind and caring that he put me at ease the moment I first met him and provided me with the knowledge to understand the procedure and the benefits of it. If any polyps were found they could be removed, providing hope that everything would be alright. My insurance covered the payment for the whole procedure except.the copayment for seeing a specialist and the medications needed to prepare for it, which my CVS pharmacist helped me pay less for these by using a special program they had in which I write about in my CVS Pharmacy review. All the step of the way I was kept informed that it was covered and I wouldn't have to pay a cent. Naturally after reading the negative reviews I was worried but now I know better than to pay attention to them. The Center kept in touch continously with me via phone calls, emails, and text to make sure I didn't miss an appointment and in case I had any questions on the preparation procedure. I had an assigned person to keep in touch in case I had a question on the preparation for the procedure. The colonoscopy was performed at the Lewis Gale Medical Center in Salem, Virginia by Dr Sahebjam. I did have to drink a lot of water after I drank a medication mixed with water, but this made me thirsty enough that I easily drank the extra couple of glasses of water with no problem at all. And being without eating didn't seem to bother me much as I thought it would. A good friend of mine drove me to the Hospital on the morning of the procedure and waited for me there until it was finished. There I was treated very well and interviewed by several people, including hospital staff, nurses, anesthesiologist, and Dr Sahebjam. As soon as they brought me to the procedure room after I changed into hospital clothing, they put the anesthesia into my vein and an oxygen mask and immediately fell asleep that didn't feel a thing. I woke up to the call of my doctor who explained that everything had gone well and showed me the pictures. Since I didn't have any polyps and the results were normal he recommended that I didn't have to have another one done until 10 years. I was given the exit papers including copies of the pictures they took by a nurse, got dressed, and taken in a wheelchair to my friend's car, who drove me home. I week after I had a follow-up visit to the Center where a nurse explain to me how the procedure had gone and saw that I had totally recovered from it. I highly recommend this place to anyone who needs to have a colonoscopy done, as well as Dr Sahebjam and his staff.

Great staff! Prompt and professional. Would definitely recommend. They were very kind and…read moreattentive!

These people are totally sketchy and will make you pay up front and never refund you even after the…read moreinsurance company gets involved. They made my wife pay $667 up front even though the colonoscopy is FREE with Cigna and a $300 co-pay for the Endoscopy. My wife has been on a call with the insurance company and Gastroenterology Consultants of Southwest Virginia and they refuse to refund the over payment. We paid $667 when we were only suppose to pay $300. If you still choose to use these dishonest people, DO NOT pay in advance, they are crooks and impossible to deal with. I have never written a review for anything before in my life but this has been such a bad experience for us I decided to write a review to warn others. I will continue to get the word out to others in the Lake area with warnings on all the Social Media sites for SML.

When i was seen by the actual doctors who work here, the care that I received was excellent. The…read morelast time that I went here, it was not a doctor. I was complaining of a bad headache. She did not actually examine me, instead, she rattled off this and that unrelated factoid about migraines, and prescribed something that made me feel worse. Please, there is a patient and a clinician. The job of the latter is to examine the patient and make a diagnosis. No exam, no diagnosis. Thinking is in order

Not one to leave reviews often but feel like I should on this one…read more Quick shout out to Dr. Robert Dums who was fantastic with my last minute appointment related to a severe headache. He took his time, was very helpful, and it was just a great care experience. The staff at VelocityCare - Christiansburg were also very kind and professional (front office and nurse). Will go to this facility again as needed due to this experience. Thanks!

Went there for an eye injury but had a concern whether I should go there or go to the main ER at…read morethe hospital. I asked the security guard if I could speak to a nurse to get further advice and not only did a nurse come out to talk with me, but Dr. Franz came out as well and they assured me they could take care of my particular issue there. Very thorough examination and very friendly staff. Dr. Franz is not only a very good doctor but was very personable and approachable. I got the card I needed and was in and out in 45 minutes. Granted, my issue was relatively minor so that can vary, of course. The staff were super friendly and very helpful. They went the extra mile for my care. I will trust this free-standing ER Facility for my needs and the needs of my family. Well done Lewis-Gale!

​I visited the freestanding ER recently due to a kidney stone. The nurses and staff were incredibly…read moreefficient; they not only addressed the immediate issue but also provided clear instructions on where to go for follow-up care. Everyone was very kind, and my nurse, Michael, was exceptional. He closely monitored my pain levels throughout the entire process and identified exactly what I needed to manage the intense discomfort. I truly want to thank Michael and the rest of the team for doing such a fantastic job.