To be honest the IDEA of this health shop, bubble tea/juice bar is fantastic as it is so close and local but unfortunately that is the only 'good' thing about this store. The price for a bubble tea ($6) is about the average amount of a bubble tea elsewhere so that isn't so bad, but the customer service I was given I would have to rate it a 2/10. The female was very reserved, un-welcoming, un-proffessional and dull, don't mean to be so harsh but the first thing for a successful store would have to be the customer service.
After ordering and paying for my bubble tea I waited and watched the next customer walk in to order something, she was welcomed and greeted with enthusiasm. So the consistency of customer service here must vary according to the mood of the server which reflects her unprofessionalism.
Then finally my order appeared but I quickly noticed the difference in size, yes they had made my order wrong and downsized it, so I questioned it and ended up with them remaking the drink properly. As I made my way out of the store the drink could not even be classified as 'average' it was immensely watered down with ice and the sugar content was tasteless. This seriously was a major disappointment as I am a massive fan of bubble tea as is most of my family, also hearing a review from my sister who ordered a bubble tea a few days ago had absolutely nothing positive to say about this store or her experience.
There definitely should be a major upgrade to staff and training to improve every customers experience and the quality of the items they are selling! read more