Courteous. Very efficient team. Great service. Accommodating. Don't nickel and dime - no pun…read moreintended ! A very good local bank to do business with.

Felton Bank bacame CNB now its Shore Bank. Same good people, except they now have more services…read moreavailable.

This location is horrible. The wait times are ridiculous even if there are multiple bankers…read morestanding around at one desk not doing anything. They also don't answer the phones.. I called once purposely as I was walking in to see if they weren't any the phone because they were busy and nope! Several employees just not doing anything and just letting it ring. Lots of training needed at this location, in all positions. What a mess.

I like the service but there needs to be more locations and ATM's. I have banked with Wells since…read moreit bought out Wachovia which bought out First Union.

I've been jumping through hoops trying to change address on online banking account. After providing…read morefront and back of id and 2 selfies, had to submit notarized form. Everything was done and faxed to them, but was denied as they called notary and weren't able to reach her. I called notary and spoke to her. Called Discover and asked if they could call her as she was there. Nope, someone from their team would have to reach out. Asked if I could speak to someone from that team . Nope. I was told to wait 48 hours and they would try to call notary. Unresolved. I am very frustrated.It's the end of year and don't want tax statement to be sent to old address I am very frustrated.

You can't email them directly for a fraud or scam case if you aren't a client of theirs. Tons of…read moremoney was transferred from my bank via wire to their bank to a fraudulent account and I could not get help because I do not have an account with them....

Do not bank with dover federal C.U. They are a bunch of crooks and will steal your money. They're…read morenot to be trusted with your hard earned money. They ripped me off on a car loan for $600.00 that was supposed to be returned to me. I was initially told it would be mailed to me. After not hearing from them in a few weeks, I decided to call and was told they were keeping the money. I called back a few times and was given the same bogus reason that didn't make any sense. $600 is a lot of money to have stolen from you. I'll never deal with this bank again and even told the car dealer not to finance customers thru their bank. There is no good customer service of any kind here. Avoid at all cost

Charges overdraft fees to accounts when money is available; has happened multiple times, with no…read moreexplanation other than "make sure you're keeping track of your actual balance, not what is showing as available." I may not be a rocket scientist, but i can do basic math; I did manage to make it through and get a degree in accounting. I switched from the "Big Banks" because of their unjust and unfair practices, specifically when it came to overdraft fees, but now it seems they're the ones to go back to. I guess they learned their lessons after a couple multi $100s class action lawsuits.

An excellent local community bank. My family has banked here since the day it opened in the early…read more90's. The CEO is a past chairman of the ICBA - the Independent Community Banks of America - which means he is very well connected and has access to more resources than many larger banks.

First Citizens has been fantastic for years as they have offered all the services that I have…read moreneeded and are always friendly and helpful. Their interest rates best competitors time and time again and I know that I can count on them for my banking needs

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Annapolis, MD branch or find us online.