Based on the meal alone, I could not recommend this venue or choose to re-attend.
A warm, limp salad with no distinguishing flavours or textures perfectly complimented the cold, soggy, over-salted chips. These delights were the sides to the 'Porterhouse', smothered with a powdered packet gravy; most likely to cover the sinew, fat and colour of the poor quality meat.
Sure, it was well and truly over cooked as well, but at this point I wasn't prepared to wait for a replacement nor take my chances again.
Then we get to the 'service'.
To add insult to injury, the 'Public Holiday Surcharges' took this meal to over $36 + 15% on drinks too.
When I asked why this charge was being incurred on a day that wasn't a public holiday, the bar staff snapped at us to say it was because she was getting $50 an hour that day. Well done, love.
I could cop this surcharge if the venue were staffed suitably, however not only is the entire venue serve yourself, but:
- Waited to be seated for 10 minutes.
- We had to go and find a waitress to take our order after standing at the register for 5 minutes. She never explained nor mentioned the surcharge.
- Wait for service at the bar was 15 minutes as only 3 staff were on. When I queried the price of a beverage versus drinks list, that's the first we heard of any surcharge.
- Meals took 45min. When we asked why, a waitress told us it was as the kitchen was on 'skeleton staff'.
So the 15% obviously wasn't to cover the staff then.
At the conclusion of pushing our food around on the plates - which remained with us for 30min as we finished our drinks - we left, walked around the corner and ate elsewhere... WITH NO SURCHARGE!
I guess a venue like this thrives in spite of itself due to lack of options in the area and being a Mecca for tourists, as that's about all it has going for it. read more