Do not recommend this practice. Although I love my PA, I hope she leaves and goes to another practice with better policies. I would follow her.
Firstly, if you need to get through to the practice, you can only use the phone. No texting, just phone. (They have an answering service, but I wouldn't leave a message with an answering service for paying bills, and certainly not for medical issues.)
Furthermore, the hours the phone is answered seem to be strictly for the convenience of the office staff, not for the patient. Not open on Wednesday afternoons. Not available during 1.5-hour lunches. Office not available before 10:00 a.m. or after 3:30 p.m.
Getting prescriptions refilled is a continual ordeal. What should be a routine a) pharmacy faxes prescription refill request, and b) practice refills the prescription promptly ends up being frantic calls to the pharmacy because prescription is running out, pharmacy reports they have faxed the practice THREE times already with no response, patient tries to find a time the practice will answer the damned phone to beg them to heed the pharmacy's request, and the practice acts like the patient is being unreasonable for expecting them to proceed promptly. Over and over and over again.
I'm looking for a change. read more