Communication was easy with this business to get a quote. However, the staff in store weren't always friendly and both times I was in store I felt as though when I came into the store (and the bell rang alerting them of a customer) they left me sitting up front for longer than required without greeting. Overall the work they did was fine, I would use them again out of convenience. read more

Overall satisfied with the product but only a little dissatisfied with the process. Service when first calling wasn't the greatest. I know I'm not a continual client but I am a client wanting a special item to award someone truly worthy and the service definitely didn't feel like that- it felt more like a transaction. At first I was told I could get the item in 5 days but then 2 days into it I get a call by another person saying it was going to take one week. Sucks cuz I was mis informed but it worked out cuz I didn't need it until then anyway. Went back and forth with emails and revisions and for the most part they are responsive. I don't think they are graphic designers but they are familiar with standard layouts for awards. When we got there its a small place nothing too fancy with lots of trophy examples. We get there and the name on the award was spelled wrong and the girl at the front insisted it was right without even reading through all the back and forth emails. That's ok, luckily they had ordered extras and it wasn't going to be more of a delay. Kind of inconvenient that it got printed wrong and there was no compensation for the inconvenience. Overall, I would say they have a good product and could use a little passion in their service. read more

Life is about celebration and recognition. And filling your mantle with trophies and plaques to remember all of those milestones. Like that year you had no cavities, the day you graduated preschool, or the week you brown-nosed and was hailed as "Student of the week." We host a clothing drive at our company and reward the group that brings in the most pieces of clothing belonging to wardrobe time warps. Obviously the winner of this important monumental event needs a trophy. So we created the Glass Slipper Award. And with that award we needed plaques. Specially designed cause we don't fool around. And Quality Trophies and Engraving were able to step up to the plate and grand slam a home run with the creation of the uniquely shaped name plate. So next time you want to light sparklers and remember a moment forever engraved, I strongly recommend this company. The staff was super friendly, they responded to my email inquiries promptly and there is even a dog on site (new rule (aside from restaurants) if you want a higher YELP rating, consider getting a store pet). read more

If you are looking for the best, just visit this team. They met all the criteria I could have been thinking about. Of course, I was looking for the best one, browsing here and there, everywhere was some kind of "...but". This company (hopefully I am not writing about someone else) was recommended to me personally. Those criteria? Perfect and absolutely precise work the most of all. In fact, I just brought there small golden jewelry. The result is amazing. Those people are very friendly, yet super professional and understand customer's needs. To explain this - I have some physical problems after my spinal surgery. Well, not because of the surgery, rather because my spinal cord problems.) There was some problem in the store, where I purchased the jewelry. I didn't learn sooner. However, the lady in Quality Trophies & Engraving when I brought my jewelry noticed that and she clarified everything immediatelly herself by one phone call for me. It was a huge help, because I am disabled and I was very stressed at that moment. Then, they made the engraving really soon, as like I said, perfectly. The price was good. I am happy, now I have an excellent gift. If you need from this area these are the right people. Thank you for such an excellent service and help. read more