My truck was brought in today due to problems with the tire scraping upon the fender which could result in a very hazardous situation if kept unattended. Well Robbie was open and honest and helped me correct the situation even before u arrived to the shop. It was a simple fix, but other individuals would take advantage of the situation and charge an arm and a leg. Robbie said he didn't need anything and said that it was something simple and he was just happy to help. I appreciate his transparency and willingness to help and plan on coming back for future repairs. read more

Went to auto shop was over charged talk disrespectfully to just and oil change was over charge owner pretends to me friendly just to win your confidence to take advantage of you and to see how he can find a way to continue charge you cars line up outside of building people have been taken advantage of cannot get there car do not go there read more

5 star review as Robby was very helpful and listened to my concerns while explaining exactly with detail what was wrong with my truck. I am recommending to everyone. read more

I love these guys. All our family cars get serviced here. They have helped us through car accidents, diagnostic issues, and everything else that can show up needing repair. They consistently provide us with service that exceeds our expectations--I have been a customer for over 15 years. I strongly suggest bringing your car problems to them. Lin Lewis Las Vegas read more

Im having a really hard time writing this review because I feel as if this company had good intentions at first and the saw a cash grab the second time I came back. Back story because we need all the details... I brought my car in sometime in March or feb of this year for a check engine light. I went to 3 different shops, one saying they didn't want to work on the car because they weren't sure they could accurately fix the issue. another place charged an outrageous amount to fix this issue and this place seemed like the most reasonable and confident. Issue was a camshaft replacement. Which in there words was "open heart" surgery on my car. Fine! fix it and ill pay. I believe repairs were around 3-4k. he said the work was warrantied. Cool! Took the car home about a little over 3 weeks later. I started to notice issues with acceleration and shifting. In late mid June I unfortunately ripped my bumper off parking too close to a cement parking block (I underestimated how low the car sits, that was my bad.) Took the car back and when we turned on the car to take it in a check engine light came back on. we all anticipated it being a sensor issue due to the bumper being off. Mid July is finally when the mechanic (ROBBIE) said, "hey, I'll replace the bumper for free. no problem.. but I do have to replace another part in your engine that's going to cost over 3k." Fine! its a luxury car, I know its expensive but lets fix it. So he replaced the part. I made sure to ask that this issue had nothing to do with the previous work he did. he said no! He then called a week later and said an update needed to be done on the car after replacing the part. told me he took it to the Mercedes dealership for the rest of the work that he was covering! I was given the run around for another 2 weeks where I finally had to call the Fletcher Jones Import dealership where he took it to get the status of the "update" on my car. That led me into another issue where the mechanic there said, he was replacing the camshaft and that he was "doing a favor for Robbie, so that neither of us had to pay anything." At this point I realized someone was lying and I was likely being charged for warrantied work. At this point both fletcher jones and this place was strong arming me and not releasing my car. I have the car back and it still works mediocre and only got $500 off the price for the "confusion" im seeking legal advice because clearly this was a scam and im hoping I can prevent this from happening to someone else. sorry for the long post.. for more details about Fletcher Jones and their part I also left a review there. read more

If I could give negative stars I would, Robbie and his crew are scammers!!! Do not take your vehicle here, my husband used to trust this guy and I always knew he was a crook!! He charged me for a new AC and the same thing my car was doing then it's doing now... No AC $1000's later!!! read more

Great auto shop, reasonably price, honest mechanic. Good reliable auto shop. Fast service, will put your car priority. read more

I had some concerns regarding my 1993 190e Sportline after picking up from another service shop. I tried calling the shop but was still on vacation and not returning till Jan 3. I was desperate to speak to a mechanic as I was planning to drive the car 600 miles back to Bay Area tonight. I searched other Mercedes shops via Yelp and found Robbie at Quality Star Benz. I was happy that Robbie (owner) picked up the phone even though his shop was closed today too. He felt my desperation and was willing to hear my concerns regarding the car. I explained 3 separate items and assured me that each was not too concerning and should be ok to drive. He was very patient with me and provided enough explanation for me to feel comfortable driving the car home. He even told me "safe travels home". If I was local, I would definitely be comfortable bringing my car here for service and repairs. Thank you Robbie for picking up the phone and may you have a prosperous 2023. read more

Took in my BMW M series to get engine mounts replaced, all I can say is that they were nothing short of perfection! Much thanks to the owner Robbie for his friendly and detailed communication and huge thanks Fred as well as all the other amazing technicians! Got my car running better than the day I bought it and honestly, the value is amazing. The amount you're getting charged in the quality of work that you're getting is unmatched. Anyone on here who claims that these people are scammers are either broke or cheap and expect something to get done without paying the proper amount of money ignore the negative reviews because their work speaks for itself not to mention it's always busy so you know, they are well trusted read more

At the beginning of our vacation we broke down on the I-15 headed into Vegas in our Mercedes Sprinter Motor Home. I called around to see who could see us without an appointment and Robbie said "Sure, have it towed in an they would work us in". The next morning we met Fred at 8:15, by 10:30 they had diagnosed that we needed a new Fan/Clutch to take care of the motor overheating. They ordered the part which was delivered by 12:30, Fred installed the part and we were back on the road by 4:45. These two gentlemen were extremely helpful, the price of the repair was fair, and we appreciated how quickly they were able to get us back on the road. Their service allowed us to get back on our trip schedule and enjoy our Vacation!!! Thank-you fellas. read more

$300 for a diagnostic. Car is still not fixed. It sat there all day. They never called. Still have no answer as to what needs to be done on my car. I basically wasted an entire Saturday and $300 for nothing. Will not be going back. read more

I took my spit shined 2002 Mercedes SL500 in because the covetable top was not working properly, they charged me $400 for the inspection but would be credited towards the repairs, two days later they told me the car was ready, I paid the $400 plus for the repairs but when I got it home I found that the problem was not fixed. I took it back the next day and there it sat for almost a month (outside) and they did nothing! I picked is up told them what I thought of them and that I will either fix it myself or take it to someone who knows what they are doing. I owned a national automotive repair franchise in California and I just moved to Nevada so I am not sure about their legal requirements but my repair order shows no License number, no vin number and no odometer readings, just make and model. read more

Charged $225 for a "diagnostic" that was never done. The car was never moved from where I parked it on the lot of cars and wanted $3000 for a front strut job. I implore you to NEVER use them. When I came to pick my car up, it was quite literally up against another car. (Photos included) I am thoroughly disappointed and after reading other reviews, am glad I got my car back in one piece. read more

See all

my dad brought his car here they said itd be done the day of and it wasnt. he had to keep calling and bothering them to see if it was done then finally he just left it alone and they closed without saying anything. the next day they said the same thing that it would be done that day and again, they didnt communicate with him at all. he had to bother them to which at 5:30 (right before closing) they told him its too hot for them to do the service. so i guess they just dont work on cars during the summer??? in vegas??? anyway he told them he's over it just give the car back and now he's stuck paying $200 for the diagnostics and broken promises. worthless place to go. seems like they sit around and twiddle their thumbs all day until people yell at them. **EDIT** im writing this as we sit and wait for them to give my dad his car back and guess what? just like my dad said "watch we're gonna get there then all of a sudden its gonna be done" cause he told them on the phone never mind. so yea. like we thought. just sitting around procrastinating and lying to people. and had the audacity to tell him "oh we didnt know you needed to go out of town today" uhhh??? it doesnt matter cause you all said itd be done YESTERDAY! anyways. dont go here save your money AND time. read more

Another Rip-off ! I left my prized 1979 280ZX with this business for a driver's door latch. They left the car out side when I was told it would be kept inside. For weeks they claimed the part was hard to find, after several weeks I took it on myself to locate a part in Arizona for $32. I informed these idiots I located the part.Then when I mentioned where to call and get a delivery time for this to come together they claimed they already found the part, the car would be ready in a couple of days. When calling me the car was fixed. I went to pick up my Z. The bill was over $800. Your so called wonderful Robbie was there stretched out on the sofa so I could see he was armed. I have a severe case of PTSD from being with Lima Co. 75th Rangers in Nam in 1969 and 101st Airborne in 1968. My first response was not the correct one, I just paid cash and left. My 280ZX was all scratched up by their jump starter on the front right panel and beer bottle caps under the seat. I don't drink and have owned this car for over 41yrs. I have pictures of this car if anyone doubts me. This shop is the pits I strongly advise not to do business with these MORONS. I've had thoughts and discussed this with my mental health Doctors at the VA. I was congratulated for doing the right thing. So people beware, I was present at the shop for about 3 days every week, believe me for what I saw these idiots did to other people's car. They should never receive a star unless you are a moron. I called the parts house in Arizona to verify where and when my part was bought, what price and where it was sent. They remembered it was me that called first. And labor couldn't be but an hour at the most. I know most people nowadays are not informed or have the knowledge of how the automobile is mechanical put together. But old timers like me that wrenched cars in the 50s and 60s DO. If you're asking why didn't I fix the car myself, my time in Nam has made me unable to do many things these days. I use to take for granted. God Bless! They are still a few honest people left. read more

This is a great shop, Robbie helped me out with my car. I will definitely be coming back and would recommend.

I received excellent customer service and was I was always treated with respect. Robbie exercised extreme patience and understanding while providing first class service and expert knowledge in the field of foreign automobiles. Forget about the rest... Quality Star Benz is the Best. D.Taylor read more

Very knowledgeable and responsive. No hidden costs. They explain everything. I was highly satisfied with their service. I would highly recommend them read more

Complaint On April 1, 2023 my vehicle was taken to Quality Star on Azure regarding repairs. The appointment was booked through repair pal / CarMax because the vehicle was purchased from CarMax less than a year ago. At 9am my vehicle was brought in. The mechanic on site took my keys and had me fill out entry forms. I told the mechanic my check engine light was on due to the PCV value. And also I wanted windshield wipers replaced on 2016 Mercedes GLC 300. At approximately 11:19 am I received a phone call stating my vehicle was being taken to the sister shop (Quality Star Benz) on Rancho. It was stated that my vehicle had to be hooked up to a machine that is only at that location. After several hours pass and no calls or messages, I called the shop at 4pm to follow up on the status of my vehicle. The manager Robbie answered. I asked for an update on my vehicle. He proceeded to tell me they were closed but yet he had answered the phone and that he couldn't help me or do anything until Monday morning. I inquired about why I wasn't told that they were closing and were keeping my vehicle. He then lied about knowing where my vehicle was. I asked was it at the Azure location or Rancho location. He could not give me a direct answer. His excuse was he wasn't there all day. He yelled several times at me while on the phone and proceeded to tell me I would be charged for diagnosing my vehicle all though I had told the Mechanic what the problem was. He also told me that my vehicle doesn't have a PCV valve which it does and that's the problem. He then went on to diagnose my Vehicle which I'm concerned on how that could have been done if he stated he wasn't at the shop. I really don't think I should be charged for any fees especially after them keeping my vehicle for over 24 hours with no notice at all to me. Below is the response the business manager Robbie on BBB. Just read it and you'll see exactly how they chose to conduct business. Also I just wasn't to say all mechanics were very nice and respectful. The guy that called me before Robbie did and the the guy that called me Monday morning 4/3/2023 we very nice. It was only ROBBIE who needs to go to a customer service class or two. 4/3/2023 MESSAGE FROM BUSINESS: hi to whom it may concern / vehicle came in on satruday for a diag, when you diag vehicle it dose take time  usually but what the problem her she call and want her car back beacuse we close at  2.00 pm and she didnt know at the time  we close at two pm when she call after hours i guess she call the shop it forwarded to my cell phone she said went hear vehicle back after hours  i said i am sorry we close at two said she needed her car  back  she new what time we close its posted on the website  carmax new also what we time  close but the issue her she dont want to pay for diag even or after the fact she said this moring the warranty she have on her vehicle that warranty will pay for so i dont what the issue is butalso i new she said she diag the vehicle else where for pvc which that on 1970 car not on benz so when she call i explain that to her  came in the morning check email for none sence lol . fpr a complain that could be solved the issuse when she came in i have call customer this morning and told her what the issue is said she have a warranty from car max . then said great but then said she dont wnat us look at her paper for that warranty  so called her back and advise her to go else where to replaced her pvc else where iwe do the diag for that reason and we do charge for our time customre also the vehicle been at our sister store from that day .  also this could been avoided just told her to come pick up the vehicle read more

I chose to go to Quality Star instead of my usual place. Big mistake, huge! I expected a professional shop and when I got that at my respective time I waited in the cold and then I was let in to go sit inside the office while the guy moved out cars. I was finally helped. I was called to come get my car and when I got there to pick up my car I had to wait while the owner I'm assuming finish his call and check me out. When I gave him my credit card he said that they don't take credit cards and asked if I had another form of payment. Um no! He took the credit card. Anyway I let the window down to see if the window regulator was replaced and the window let down but then it let back down a little. Called the shop and was told to YouTube how to reset it. Really?! Well it's been over a month and the window is still not going down automatically and when I let it up it lets back down a little and then I have to let it up manually by holding the up button for it to stay up. SMH ‍lesson learned follow your gut and pay the extra $160 for quality, professionalism, and someone who genuinely takes pride in their work! read more

Thank you guys for getting us back on the road. We have a Mercedes sprinter Winnebago converted van and check engine light went on while we were on a road trip. You guys were able to identify the issue correctly and worked with us to make sure we can get back on the road. Thank you for your expertise and kindness. I wish there were more mechanics like you! And seeing all your interactions with your other customers, one can tell everyone appreciates you. read more

First visit was to discover why my vehicles engine light was on. Car needed a new oxygen sensor. Picked up car and one month later the light was on again. Second visit, was told the computer system needed recalibration, they forgot to do it on first visit. In doing so, they put 100 miles on my car, ran all the fuel out. Went to fill the tank, turned on the ignition and engine light is on again. Will no longer take vehicle there for repairs. read more

i just want a quick shout-out to robbie and frank, thank you guys so much! my ac is working and i can drive my car this summer! i was really expecting it to take much longer and cost me so much more, i will always bring my car to you guys!!!!! thanks again and you have a loyal customer! im so grateful i finally found a great mechanic, thank you again!!!! erin ;) read more

Thank you so much for taking such great care of us Robbie & staff. We appreciate your hard work expertise & professionalism

Fast and great service! I will definitely bring my car back! I took my car in to get my right low beam replaced without appointment.. I waited for half an hour and I was good to go! I am very satisfied with the service! read more

The staff here really took care of me. They were extremely prompt. Same-day service equals amazing. They have a lifetime customer with my Porsche and other foreign cars. Thanks guys keep it up. They even offered to feed me while I was there. Five-star experience. read more

Just wanted to give an updated on my previous review. I brought the receipt in from the dealership, which clearly stated the parts they removed from my car were not authentic Audi parts. Robbie did end up giving back $521, which was the amount that I paid to the dealership for the third repair. Although, he still received my deductible of $500, and $1,897 from my warranty company the first time he repaired my car. read more

My car was in really bad shape. It sat for a year. I was in the middle of a break up. They came and picked my car up. Gave me time to get myself together. They never overcharge me for anything they took care of me in my car and treating me like family. It's not often I do a yelp. But it's hard to find an honest mechanic. Robbie the owner is a class gentleman. I'm a very happy customer. read more

My car has electrical problem so I decide to take it to quality star Benz my past experience with the co. Was ok left the car to get it diagnosed. After more than a week of waiting I decided to call back to check on it and I was informed that the problem that I was concerned was indeed present. The mechanic told me that he still have to raise the cat to check underneath regarding connections?? I ask that I be advised as soon as they get a diagnostic and again waited for a call. After more than a week of no info I decided to follow up Monday and was told that it need to replace the positive battery cable and that there is no available part to order because oem part is obsolete and can't find part anywhere. So I decided to look for said parts myself and the first call I did is thru the local Audi dealer and was told that they can get the part in 2 days. I checked online and found it on several websites for a lot cheaper than the Audi dealer. This people lied to me and about checking availability of parts and I think they did not actually diagnose my car but rather decided that the obvious problem is to replace the part that is overheating. The kicker is when I told them that I will pick up my car the diagnostic fee they are charging me was $300.00 read more

I took my sl550 there for service andgot back a car that smokes from under the hood and check engine light is on!By the way,they never gave me a receipt for the service!!!! read more

I had to get my tires replaced and an oil change. They got my tires in quick, within a couple days and I couldn't be happier.

I won't bother going to any other mechanic. You can see in my previous review that I had major issues with my Volkswagen Passat. Several mechanics including the dealership couldn't figure out the problem, and the dealership made it even worse. I brought it to Robbie and he knew what it was immediately, gave me a great deal, and now I have a running car again after 6 months+ of random stalling and hundreds if not thousands of dollars wasted on mechanics who didnt know what they were doing. My wife brings her ML 350 here, and my in laws bring their cars here too. Highly recommend. read more

I don't have a German car, but Robbie/Rabih came out to change a flat tire for me as a provider for the roadside assistance I have through my insurance. HE WAS WONDERFUL! He was there in less than 20 minutes, changed the tire in no time, and was super personable and kind as well. I will share this will all my friends who drive German cars...this guy is legit! read more

Fred had my car for almost 3 months and charged me 5200 I paid in cash two weeks later my car was doing the same thing. I called Fred he said to bring it back when I did bring the car back he told me the car needed coils and spark plugs after having my car for another week. I told him I was not paying another 900.00 for coils and speak plugs after just paying 5200. He also over charged me for a radiator when he told me it cost 600.00 and wasn't charging for the labor because he was fixing other things he still eneded up charging me 1000.00 for the radiator and continued to tell me he was only charging me 600.00 plus tax 400 in tax come on. I feel he took advantage of me because I'm a woman so after he had my car for another week he said it would be another 220 for the diagnostic check when he never mentioned that to me nor did we ever talk about it. I was under the impression my car was going back because he didn't fix it right the first time Joe you're charging me for another diagnostic fee don't even go here this place is a rip off read more

Took my 2000 Mercedes Benz 230 Kompressor in to get the alternator replaced. At first I was a little apprehensive leaving my car here overnight and working with a new mechanic. However, after meeting Robbie and his team, I realized that I was in good hands. He's honest about what he'll be able to do and goes the extra mile to take care of his customers. Parts are hard to find, so be patient. In the end, a good team of mechanics will be able to fix whatever problem you have in no time. read more

I was going to buy a car off of Craigslist and called to see if they could give me a little advice. Not only did they fit me in, they showed me what was wrong with the car and then showed the owner why he had lost the sale. I think the owner of the car was just as impressed with the professionalism as I was! Robbie drove the car, examined it on the lift, and did it as a courtesy. Thank you! read more

This shop is amazing. They went above and beyond when I got into an accident. Patiently answered every question I had (there were quite a few) & got my car back to me basically as soon as the parts came in. I definitely recommend this shop. read more

I just got my service done by Fred who is a very professional specialist on my 2012 S550 Mercedes, he did the job promptly and made his recommendations for the next service. I have to admit that Bryn, the office manager was so helpful, welcoming and has a great attitude which made me feel at home in their shop. Robbie, the owner has definitely hired a couple of great people to run his place. I definitely recommend doing business with them specially if you have a German car. read more

Without question Robbie is your guy. Upon meeting him the first time, I was blown away. I had an issue with my daughters car and he fixed it in no time at all. He was in enough pain to be walking with the aid of a cane and he stood up for about two and a half hours to explain repairs and other issues with us. Listen. You just can't get that kind of service in Vegas. See Robbie and I promise you that you won't be disappointed. read more

So I brought in my vehicle 2006 e55 in November before thanks givings and explained to Fred the mechanic that the vehicle had a power drain over night and the command doesn't stay on. They suggested I leave the car with them for a diagnostic a few of $245. I asked if their shop had diagnostic equipment such as the one at the Mercedes dealerships, they said yes. 2-3 weeks go by I didn't hear anything back so I stopped in. Robbie said it's my battery and told me it needs more time to be looked at. By the way my car was sitting outside windows down unsecured with the key on the center console. Then I stopped by a few days later same thing. They said my car is the hardest they ever dealt with. All the radio, cluster were removed. Then a few days later I stopped in Robbie said it could be the command module. I started to get worried. It's been 4 weeks or so with no idea what they were doing. I checked google and Yelp reviews and they were mostly poorly rated and a lot of bad things were said about this shop. I confronted with Fred and Robbie. He became angry and said if you don't let us work on it can you take your car and go but we're gonna charge all the time we put in it. I said look only thing I agreed on is the diagnostic form I signed in the beginning for $245. He said Fred doesn't know what he's talking about I am the owner I can do whatever I want. And electrical is a different labor rate. I said I was familiar with shops charging different diagnostic rates for being electrical. He kept saying we having taken your money yet for parts. I said if you can't fix it I need to bring it to the dealer. Then he proceeded to lecture me says those mechanics are 20-30 years old that they don't know how to work on your car. Then he kept asking me again how much I paid for the car if I want to sell it to him, and that he will sell me an S class. I said no. I said well you didn't find out what's wrong so how can you bull me yet for parts...I said I'll give him another week and let me know soon if you can fix it or not. Then over the weekend Fred calls says it might be my rear shades. Then 2 days later Robbie calls says it's the voltage regulator. Then a week goes by then danielle calls says it's an alternator. I went down to the shop asked what their finding is... of why they think it's the alternator but wasn't sure and they said that's where they should try first..... I said look you want 400 fir an alternator then with the bill coming to $1000 and you guys don't have proof that it needs an alternator just throwing parts at it. I told them I work in the automotive business. I would have worked on it myself but I dont have time or have Mercedes trouble shooting equipment. These guys are very unscrupulous. I said put everything back in my car, and there should not be anything broken. I said I am paying only the diagnostic fee already agreed on from the beginning nothing else. Then Robbie calls and leaves me several voicemails saying I should bring $350 in cash plus shop supply. What a joke. They guy doesn't know how to run a business. I could have taken my car to any shop and he's worry about some diagnostic fee, or worry about his reputation to fix my car. I had previously brought another of my car to get a transmission service there. But now I know these shop is a joke. They try to take advantage of you. Oh by the way my car was clean when I brought it in. It's covered full of bird droppings and dust. The head ache and disgust I had to deal with from this guy. He's overly aggressive and defensive. I will reach out to the better business bureaus and consumer affairs as well as the state attorney about the fraud. They basically held my car hostage. Can't find any honest people at this shop. If you don't know how to fix it say it. Don't give the consumer a run around. At 10am I made my way there. I was trying to get my car back and Robbie burst in threatening to kick my ass. They wouldn't let me pay using my master card. Which was clearly on their door that card is acceptable. No where did it say cash only. I had work done before there all paid with card. Anyways he kept putting his fingers pointing at me calling me a bitch. This time I brought a friend who saw the entire thing! What a scary place to to be. By the way he said I was a bitch because I wouldn't shake his hand. I said I am following covid procedure. His business and him was not following those guide lines!!!! This guy is seriously made up things saying I harass his business! When a customer simply wanted to know why his car sat in the shop over a month with out any solution. read more