I contacted Quality Refinishing about refinishing an antique jelly cupboard, he was to strip the inside and leave that bare wood, and then he was to faux woodgrain the outer case. He assured me that the graining would be no problem, that he had lots of experience and he promised that I'd love it. Throughout the process he kept me updated via text and I kept directing him to the pictures he had taken of another piece that I had which had the exact faux graining that I wanted to be replicated on the jelly cupboard. The piece looks NOTHING like what he had agreed to do, it now looks like some super glossy, cheap garbage IKEA cupboard. When he delivered it I told him that it was NOT satisfactory and I wanted all of the faux finish removed as per his satisfaction guarantee. His response was that he was too busy, his shop was full and I should just live with it for a month and see if I could learn to like it. He was paid in full, over $600. I have children with chemical sensitivities and asthma and the chemical reek coming from the cupboard is a health hazard, the lacquer was just slapped on and then he delivered it with no time for the fumes to even dissipate. We had to move it out onto the porch and begin removing the finish ourselves since it's a piece we use daily and we have no replacement for the next month. Upon beginning the stripping process we discovered that he didn't even strip the inside of the door, just "faux woodgrained" right over it. I told him all of this and he was unconcerned. He also wanted to charge me additional money to build a base for the cupboard that was already included in the price. We've gone from "I guarantee you'll love it" to "even though I am paid in full I'm too busy to fix my shoddy work so learn to live with it" in less than 2 weeks. read more