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Quality PT

5.0 (1 review)
Open • 8:00 am - 5:00 pm

Services - Quality PT

Physical therapy

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8 years ago

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Carmela Osborne, MD - Physicians & Surgeons

Carmela Osborne, MD

(1 review)

I was referred to this Dr. by my Orthopedist to have a nerve conduction test performed. The staff…read morewas amazing from the receptionist to the assistant who took my info and vitals. That said, I asked specifically when making the appointment whether any part of the test would require me to lie on my back. I was assured that I would not. The doctor was very rude when I told her my symptoms and what the suspected diagnosis was carpel tunnel, as I'd had it in my other hand years ago & symptoms were the same. She nastily replied "you don't have that and probably didn't the first time!" This was before any imaging or testing had been done; she also hadn't even looked at my hand yet. She thrust a gown at me, told me what to take off, and to put it on & get on the exam table. I asked again if I'd have to lie down. She got the nasty tone again & said "Of course you do!" I'm visibly disabled, and when I told her I can't she said,"Well, you will!". (I know, I should've left right then!) I was shocked and mortified. When she came back in, she insisted on holding my arm to "help me" get up there, which I could have done better by myself - it was the laying down I can't do. After I was on the table she said "Ok, after seeing how weak your muscles are, I 'm not gonna have you lay down because if you do, I can't get you down from there! I said,"I know." But she just kept ranting, saying how she's "not very big" and she ""could never handle somebody my size". It was then that I started to silently cry and she tried to walk it back & offered to do the test on only my hand & fingers. I needed that test, and she's the only one in our area who does it. I sat quietly but still in tears while she finished., got down,got dressed, & got out of there! Such a lack of professionalism and empathy should not be tolerated.

Quality PT - physicaltherapy - Updated May 2026

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