Victor did a great job greeting me at the front desk he had a generous bag of snacks and drinks…read more(the Gatorade was helpful). He also messaged me via the work line later to check on my and generously gave 750 Hilton points. When I asked, he also confirmed that I have $20 in credit to spend today and he said another $20 tomorrow. I'll stay here again when I come back to the area for work. I was going to try a different place next time but I'll come back here. As a Diamond Member I'm really happy with the generosity bf thoughtfulness at this hotel. My room also had a beautiful view of the sunset!

We chose the Hilton for our wedding because we trusted it would provide a great experience for us…read moreand our guests. Sadly, that was not what happened. Before the wedding, many of our guests had trouble booking their rooms. They were transferred to third-party reservation agents who did not know about our wedding room block or the discounted rate. Some guests were treated rudely, while others never received the rate they were promised, even after we contacted the hotel several times. Our own stay was just as disappointing. Some guests received breakfast vouchers while others did not. There were complaints about bad odors in rooms, a dirty pool area, and times when no staff was available at the front desk to help. The biggest disappointment was our room. We were told the hotel renovations would be finished before our wedding, but they were not. Our Junior Suite was dirty, had a strong odor, and was not acceptable for a wedding weekend. We were moved to another room, but it was not the suite we had reserved. Later, the air conditioning stopped working, and again, no one was available to help. We invested thousands of dollars into our wedding at this hotel, and our guests booked around 15 rooms. We expected professionalism, good communication, and better customer service. Instead, we were left disappointed. Even more frustrating, hotel management has stopped responding to us, so we had no choice but to contact the corporate office. We have photos and messages from our guests that document everything we experienced.

My apologies for posting this review so late. I made a reservation on March 2 for one night only…read more Me and my SO walked in around 3:28 pm to get checked in. We were helped by a very nice woman named Nena. Upon check in I could tell that something was wrong in the environment. I asked her if everything was ok and how her day was, she said that "my day had been great so far just trying to handle something" I said "well I'm have to get additional stuff from the car, I can wait until your done with whatever it is you have going on" she looked me straight in the eye and said "are you sure?" I said "of course" I sat down in the lobby while my SO got more stuff from the car. All of a sudden a man comes storming to the front desk and started to yell at Nena. Something about a room and not checking him in. It clicked in my head that this is what she was handling before we walked in. For Nena to show me great customer service, while dealing with an irate client was multitasking to an extreme level...he was getting so frustrated I actually started to record it on my phone because I was starting to worry about her safety at this point. She told him to leave (multiple times) and he finally did. She locked the double doors and called her manager (I assume). After, she continued to check us in with the most well mannered way. if I was in her shoes, I would've been crying and asked for the remainder of the day off. That man was really scary and I told her this, she assured me that my stay at this hotel would be safe. My room was clean the breakfast in the morning was free! I couldn't ask for more. Thank you Nena! You deserve a raise!

this hotel in Victorville is the wrong place to be if you want good service and pleasant staff. The…read morefront desk was very rude, and the owner would lie and protect the rudeness of their employees. not a place to stay in less your cattle in like stock. good luck..

I recently attended the Money Mondays networking event at the Holiday Inn, where EnfoHube was the…read morehighlighted community organization. It was such a great event and a wonderful opportunity to connect with local businesses, entrepreneurs, and vendors from all across the community. There was such a great variety of businesses represented, and I made some wonderful new connections. The whole evening really embodied the idea of unity in community. The Holiday Inn was a great venue for bringing everyone together, and I had a really enjoyable experience!

We are staying on the 5th floor. The room is clean, comfortable and spacious. The air works great…read more Dove brand products in the bathroom. Service is excellent. The ladies at the front desk were friendly and accommodating. The food is nothing to brag about but it's decent. Tyler at the bar was amazing. He was working solo and it got super busy but he made sure to acknowledge everyone and provide great service. He was very attentive. We never had to flag him down to ask him for anything. And he makes an yummy dirty martini.

I visited this location unexpectedly while visiting family. At the time of check in I was not able…read moreto provide the proper identification that was requested for the rate that I booked and I was having trouble pulling anything up on my cell phone because of the device in the area and this was expected explained to the clerk. My reservation was changed and booked at the normal rate. The following day I was able to access my cell phone and i provided the proper identification to the clerk in the morning. The clerk informed me the rate would be updated and I asked for a receipt and he informed it would be emailed. I left it at that as I have never had any issues with any Marriott that I have stayed at in the past and they have always been honest until I stayed at this location. Later I was looking at my statement and noticed that I was billed at the normal rate and not the discounted rate I qualified for and that I was told the rate would be adjusted to. I called and spoke with the Operations Manager Abigail who did not take any accountability or offer to help in any way. She blamed her employees who she manage for needing additional training and repeatedly explained Marriott policy that the proper identification needs to be presented at check in. I opened a case with Marriott who forward it to the property and she sent me an email to tell me what she already told and still not offering any help or taking an accountability for her employees. I also experienced another issues during my stay where they ran out of breakfast around 9am and it was not over until 10am. There were people knocking on the door asking for things to be replenished and the kitchen worker left out the back door with earbuds in her ear and I heard her say she's going to break. Just sharing my experience with hopes that this location finds management who's more human like, understanding & willing to take accountability!

I would recommend this Marriott, the room was clean and we was comfortable. The breakfast had…read moreplenty of choice and by far the best oatmeal bar that I've been to. Staff was very friendly and greeted us when we arrived.

i have stayed here twice when i visit family and i have nothing negative to say - i have done super…read morelate check in and there is always someone available. the rooms are also clean.

The rooms are nice and clean. You don't need a key to use the elevators, I found that out the hard…read moreway. LOL! I stood in line long check in line, only to find out I could've just went up to the room.

Its clean, odor free and well lit. Looks like it has been and is being well-maintained…read more Good location right off the freeway and a good place if you're on a Route 66 journey from Chicago to Santa Monica needed something that's quick-in, quick-out to keep you moving along It's pricey for a Comfort Suites, so not your typical Comfort Suites experience . . . meaning it was good.

Our room was clean and quiet. Air conditioner worked as expected, TV channel selections were just…read moreokay. Room seemed dated in some ways, nothing we couldn't handle. Breakfast was adequate...oddly an attendant asks for our room number...a little bit awkward?Parking area a bit challenging with the terrain, large cracks in the asphalt, and yellow bumps were all obstacles when using the luggage buggy. All in all it was better than expected for a desert location. Remember to keep all valuables out of site, in this area.

While it is reassuring that they always seem to be cleaning (you can smell it in the air) and the…read morerooms are quite comfortable, I woke up to a little friend on the floor near the tub. Thought it was dead, but it moved! After covering with a towel & stomping, while checking out I politely asked for a manager. I was told one was not in so I told my story & showed pictures to the front desk. With a smile on her face she said "oh yes we had pest control cone yesterday that's why you see one." She's basically smiled and said to have a good day. No apology no "im sorry you had to see that" no accommodation. While I am glas they are taking care of the problem (I hope) I was underwhelmed by their response.

I recommend you do not stay at this hotel pool is so dirty…read moreroom smells like cigarettes . I called guest services and they did not have any other suits available so we could move to a different suit . We came for the weekend for my nieces swimming competition .

Very clean and awesome customer service Me and my husband…read morecome here often very friendly and safe environment :) Highly recommend it

This hotel was clean just what I needed for the night to spend the day in the area. The service was…read moregreat. The reception area was very tentative and kind. The water pressure for the shower was low. Other than that I was Satisfied with this place

Like always Mariah is suck a dear with fresh morning coffee and a warm friendly smile. Making sure…read moreI'm taken care of as well as all her guest. I feel safe and comfortable here. Thank you Mariah and Christine whom keeps this place immaculate.

This motel 6 is actually a bit better than the other ones i stayed at. Of course the housekeeping…read moreladies are a hit and miss, but the front office/ desk is quick to fix it, they try to make it right. I would definitely stay in this one again. Majority of the front desk is Friendly trying to get to know you :)