Beautiful suites Nice regular rooms…read moreGood food Nice people working there Nice and clean

Husbands employer got us a room here after a work function. The hotel appears to be having some…read moreconstruction but it is not a hindrance at all. The hotel staff are quite lovely and extremely friendly. I can honestly say I dont know I have ever experienced staff as nice as the ones here. The room is spacious. The bed was comfortable and overall it was quite nice. Mynissues; I wasn't quite happy with the bathroom door which is a slat door with see through slats. Doesn't really give much privacy. My other issue was the smell. I dont smoke. I expected the casino to be smokey. But my room smelled like a lit cigarette. The smell permeates everything. If it didn't smell of cigarettes, i would have given a 4nor 5 star. Needs air purification badly.

The location is somewhat hidden, and the sign at the road isn't very noticeable, so we drove right…read morepast the hotel and had to double back. Our room was nice. And clean... mostly. I know the environment here is fairly humid, but it's possible to keep a bathroom mold-free anyway, and ours wasn't. The sink's drain couldn't keep up; that's relatively easy to fix. So I'm at 4 stars instead of 5. The bed was comfortable enough, but I chose the wrong pillow - didn't realize until morning that the two were different. I chose "bean bag", and should have chosen "firm" (I'm a side sleeper). It's not the hotel's fault that the folks across the hall got in after midnight and spent a fair amount of time loudly going in and out, but I do wish the doors stopped sound better. Would we stay again? Yes - hoping they'll see this review and redouble efforts to keep the bathrooms clean and the drains draining.

Rated "F" by Better Business Bureau…read more The BBB rating "F" is suffcient to avoid this hotel. "Reasons for the rating: Failure to respond to 518 complaints filed against business; 42 complaint(s) filed against business that were not resolved; 959 complaint(s) filed against business." We checked in to our first floor room for 3 nights inJuly 2025, a double queen room. Be aware that the beds are NOT queen-sized. When we opened the door, the stench was overwhelming - mold, mildew, or whatever . The smell got worse when we turned the AC on. We immediately returned to the front desk to speak to Kenzie who had checked us in. She said there wasn't another room for us even as she was checking others in. We told her that the room's air was unhealthy. We left to have dinner with relatives, returned around 9 pm, and was told again by a different clerk there was nothing they would do. We reserved a room at another hotel, packed the car, and left. The clerk told us on the way out that our points for the stay would be refunded. We stopped by the next morning to tell the manager about the problem and she assured us our points would be refunded. They never refunded our points. There are other signs this property is not being properly maintained and is not up to "Holiday Inn Select" standards. The swimming pool is closed with a sign stating it's closed for "maintenance." The pool was also closed in July 2024. No one wishing to stay in Ponca City should choose this hotel.

Warning stay at your own risk!! And buyer beware!…read more PSA This review is my personal opinion and it is based on my experience . The property is dated, but doesn't look particularly bad. I stayed at this hotel, and when we checked in the staff was courteous and nice. But that all went as they say south. When the first night I was woken up about 3 o'clock in the morning, with painful bites and an severe allergic reaction. Our medical professional said that they were bedbug bites. When I brought this to the hotel employees attention at 3 o'clock in the morning he was very polite and showed concern. He said that he would notated, and the hotel took this very seriously, and that the manager would contact me the next day. And that they had just gone through a infestation, and that's why the beds were all wrapped in plastic The next day, I waited 13 hours and never heard back from either the staff or the management of the hotel in a plan. They offered to move me to another room, which made no sense, because they would then infect the other room, with the bedbugs from my original room. I decided not to stay at the hotel I know Shocker. There was never any empathy or concern from that employee, the aforementioned, older lady, or the manager of the property. They were just nasty and accusative, as if I had done something wrong. by bringing this issue to their attention. It also bears mentioning that at least eight other guest had been bitten in their rooms. It is worth mentioning that I have stayed in hotels, literally all over the world for work and pleasure. And sometimes these things happen. I was not blaming the hotel, necessarily as much as I was looking for a solution. Protect your self, and your family, and do not stay at this property. It's hard to trust a property and management that has zero concern for their patrons. There are three amazing properties, in Ponca City, Oklahoma. Two of which that I've actually stayed at an highly recommend in no particular order, those properties are 1, Hampton Inn by Hilton (I would qualify this property as a 3 1/2 to 4 1/2 stars. The property is clean, modern and the staff our friendly and helpful) 2, Fairfield Inn & Suites by Marriott (I would qualify this property as a 3 1/2 to 4 1/2 stars. The property is clean, modern and the staff our friendly and helpful) 3. holiday inn and suites. I have not had the opportunity to stay at this property, but I have had co workers That have stayed at this property and have said it was lovely.

HORRIBLE stay.. we stayed one night and literally will never stay again. Found a bed bug in our…read moreroom and was only offered to switch rooms, wasn't offered a discount or anything still paid full price for the room. It also smelled disgusting upon walking in. They moved us to another room, but it was just across the hall so I'm sure there were bugs there too. I didn't have much of a choice but to stay here as my husband is in the hospital having surgery.

Staying here on a prolonged business trip and I'm a pretty big fan…read more The King room I'm in is super spacious. The staff is super friendly and very very helpful. The place is new, the room was clean and housekeeping did a super good job for my mid stay clean. The fitness room is large, clean and well equipped and the guest laundry facilities worked great. It would be nice if the towels were a bit bigger and a little bit better quality but that's not a deal breaker. I'm a big fan.

This hotel is filthy. The halls smell. My room smelled musty and like animal pee. If you stay here…read morebring your own conditioner they can't even give you condtioner. We will never stay at a Hampton Inn again.

I chose this La Quinta exclusively for the outside pool which, as it turns out, had not been…read moreavailable for days. I was disappointed and it was too late to cancel the reservation; there was optimism it would be available the next day. It was not. Manager refused when I asked for a better rate. Had I known about the pool unavailability I would have stayed at one of the many nearby independent motel for a fraction of what I paid at this La Quinta. I tour by motorcycle about 10 weeks a years and frequently seek out Wyndham properties this stay did not meet expectations or past experiences.

Extremely rough stay for one night. Got checked in with the pertinent info. My card for incidentals…read moredidn't go through no big deal. Get to the room, there's no tv service or WiFi. Go to use the bathroom, no soap to wash my hands. Also no shampoo for the morning, asked for some at the front desk she said she'd bring some over. She showed up a little while later but only had conditioner. In what world is that ok to clean anything? In the morning loud knock on the door then enters my room. Asked who is in here. Told my name. Said I was a no show and to come to the desk to figure it out. Basically this place is a disaster. Do not stay here. Tried to get a refund but was offered a gift bag. It had a lame plastic cup and an unofficial looking hand written note for a complimentary stay next time I'm there. That won't be happening I'll stay somewhere else in town.

I wouldve gave this place a 5 but lets start off with the positives…read more The place walking in is beautiful and cozy. I love the warm colors as well. But the elevator has carpet on the floor that smells at times. Including walking out of the elevator to the 2nd floor. You smell this odor at times like the carpet needs to be steam-washed. As for the room itself. The bed is literally soft like a pillow. You will sleep like a baby in heaven. What grossed me out is the coffee machine. I went to heat up some water but as soon I was about to put some water in the machine, I said wait a minute. It was dirty inside. It wasn't just dust. It was like it was building mold. I ended up heating the water several times just be on the safe side and I threw it in the sink and cleaned it myself. Only because i wanted to make some tea. Gross. I almost didn't even bother with it but i really wanted some tea. The entrance door to the room: its not safe. The door seems like if someone kicked the door a few times because the door doesn't shut completely. Its loose, so you can only imagine that I have to use both extra security locks to be able to sleep in peace.

Very dirty. Needs extensive cleaning and maintenance. Rusty doors, broken floor tiles, carpet…read moreheavily soiled, and ants on the floors and on the table. It looks like everything is falling apart. Wonder what management staff is doing, they either don't see or don't care. Sad!

Terrible experience. They are not kid friendly. Staff allowed my kids to play in an empty room and…read moremanagement accused them of breaking in. The people who work there were nice. But I would never recommend any family stay.

The rooms are very small even the double rooms. The refrigerators are too small to hold anything…read more There is a shower but no bath. If you want a flat screen tv then go elsewhere. They do have wifi though.

We were forced to switch rooms bc our baby cried so we were put in a ground level room that was…read moreinfested with roaches and had hair in when we got it. My husband had to go in and clean over the house keepers. Very unacceptable, take your families elsewhere!!

Got the last ground floor room after driving all day, accepted a smoking room and opened window to…read moreair out. Little did I know this was the least of the issues. Room appeared to have been given what was once called "a lick and a promise". I'm confident the staff had simply put clean towels out Nd re-made the bed.

Pros: Satellite TV. Good shower. Comfortable bed…read more Cons: Faux wood floor was filthy. Pillows were flat and stained. Bad street noise. Towels had black stains.

Late night travel on 35, headed north through rain. There weren't many options available, and this…read moremotel was listed as being only 20 miles up the road. Sadly, the 20 miles was actually east, as the crow flies, so staying here added 40 minutes to our trip. Ah well, at least it was a safe place to lay our heads at 11pm. All of the other rooms in town were double the price I paid for a bed, and I just considered myself lucky that the smoking room smelled more of disinfectant than of smoke, and that the stains on the carpet were long dry. The beds were a bit too close to the loud air conditioner, but it was a cool enough night for us to turn it off and rest. The morning brought me a refreshingly lukewarm shower, as at 7am I was well behind most of the travelers who had stayed the night. I gave myself an exfoliating scrub with the towel, dressed, and left to begin the day's drive. The hotel does provide a breakfast of sorts. I spotted a few pastries and some milk, but did not pause long enough to eat. The family that runs the hotel were courteous at 11pm, and at 7:30 am. And they apologized for the lack of hot water. So why three stars for this experience? Because it was just that--exactly in the middle. This is not a hotel for the discerning guest. It is a low end motel built for people who realize that the next available room might be too far past their ability to stay alert. It was just what I needed at exactly the moment I needed it to appear.

First off after you tell them over the phone how many ppl are gonna be with you they tell you one…read moreprice and then they think they need 20 extra dollars to clean room even after you clean up after yourself regardless and its 70 over the phone and 80 when you get there for a room barely bigger than a prison cell

Not a kid friendly place. Management are rude liars to guests they don't like. One manager accused…read moremy family of having the TV to loud and the TV wasn't on. They heard my dog. Not worth the headache or harassment. Don't give them your business.