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    Comfort Inn Cleveland Airport - Lysol wipe used on night stands when we arrived!

    Comfort Inn Cleveland Airport

    (50 reviews)

    $$

    My flight out of CLE was delayed twice then ultimately cancelled due to weather requiring me to…read morehave to stay overnight. My company advised that they would of course cover the cost for my hotel room however based on sheer principle I wanted united airlines to pay for my hotel. They stated that because it was due to weather they could only offer a discount rate at their partner hotel, Comfort inn. Because I'm all about accountability I took the discount voucher and booked a room here. Comfort inn is a modest motel with very comfortable rooms. The AC was cold, the shower had great pressure and hot water. They offer coffee 24 hours. And the staff, particularly Rebecca was awesome. They also provided complimentary shuttle to from Airport. I left too early to try the free breakfast. If you're staying near the airport I'd recommend this place.

    Things went downhill fast. The first-floor bathroom was in unacceptable condition with toilet paper…read morescattered everywhere, unsanitary, and so not choice hotel standards. To make matters worse, the bathroom door was missing the inside handle, and I actually got stuck inside!!! I had to use a their makeshift workaround just to get out. The smell in the bathroom was still noticeable as I left and waited in the hall. later, in the bedroom there was what appeared to be "residue" on the headboard from a previous guest, which was extremely off-putting. I ended up cleaning it myself just to feel comfortable enough to stay. Overall, the cleanliness and maintenance fell far below expectations. A choice hotel would be ashamed.

    Crowne Plaza Cleveland Airport

    Crowne Plaza Cleveland Airport

    (109 reviews)

    $$

    We needed to be in town for a family visit and opted for this hotel. I only stayed here because I…read moregot a good deal through my airline to get more airline points if I stayed here. Checking in was decent, the lady working the front desk was very happy to help, she also did a nice job taking care of us by giving us new towels when housekeeping didn't refresh out room the next morning after our first night. The property itself it horribly rundown and in desperate need of being refurbished: * It has 3 elevators and one of them worked * The bathroom curtain was stained and the drywall around the tub was patched over more than once, not sanded and re-painted and just left to look disgusting * The HVAC in the room worked, but had a loud squeaky motor and it had to be controlled from the unit itself, even though there's a thermostat on the wall - made no sense. * The carpets throughout were stained and showed hi-traffic and not being cleaned * The lobby's cloth chairs were all stained and looked nasty * There was an exterior door to the lower level which was broken and left ajar * Gutters have come disconnected and are falling off the building * The bed sounded hollow when getting into it and sinking in it I could go on-and-on - Bottom line, I'd never stay here again!

    DIRTY DIRTY DIRTY! Stains on the curtains, stains on the sheets, dirty bathroom and dirty room! I…read morewill NEVER stay here again. The elevator was broken when we visited. I tried to get some money back because the room was so awful and the elevator was broken and was told I was given the option to cancel for a full refund when I checked in. I was NEVER told I could get a refund. The hotel manager I spoke with was rude. If it wasn't for the fact that everywhere else was booked up, I would have stayed somewhere else!

    Quality Inn - hotels - Updated May 2026

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