Well, after a poor experience with Baymount followed by a decent experience, I was blown away here…read more I was traveling and a friend booked the reservation for me. I was hesitant but holiday traffic took a toll on me. We checked in at about 9pm on Wednesday and Cara was fantastic. The whole check in process was simple and friendly. The room was clearly renovated and very welcoming. We missed the breakfast but it didn't matter. Loved the walk in shower, too! My only feedback is that housekeeping should really ensure that that switch at the door will turn on the room lights. Apparently some guests manually shut the lights which renders the switch to be useless. Kudos to Cara for ensuring we had a pleasant stay.

Where do I start? I arrived at this hotel after hours and was greeted by the owner working the…read morefront desk at 830pm on a Saturday. I had made reservations online and inadvertently reserved the wrong dates. She was very gracious and found us 2 rooms. The rooms where immaculate, had new linens, mattresses and towels that rivaled high end hotels I have stayed at. The hotel was quiet and very comfortable. When I got home I had been charge for the no show nights as well as the intended night stay. I called and spoke to Lydia, the owner, and to my surprise, she immediately refunded my no show night for the 2 rooms. Seriously, this was my mistake because I had not noticed the dates on the confirmation email. Great hotel, Gracious lovely owner. I will stay there anytime I am traveling that area. Thank you Lydia!

Where to begin? I am…read morea diamond member and I always try to be extremely friendly upon my arrival. I also try to greet the front desk person kindly as well. I arrived late (around 7:30 PM) the girl at the front desk, I can't remember her name, was a bit "standoffish." I have reserved two separate rooms as I normally do, one for my traveling companion. Both rooms are under Diane Owen status. In a kind way I let her know that I was a diamond member and asked that if there were any upgrade rooms not occupied. IF so, I would appreciate the upgrade. She proceeded to tell me that she could upgrade me for an up-charge! I explained to her that the upgrade is supposed to be free for diamond members, as long as the room(s) we're available. She backtracked a bit and said that she could provide one room as an upgrade and not two because only one was available. I said that's fine. She proceeded to ask me which floor I would like to be on, two or three. This puzzled me if there was only one upgrade available. So I asked again, "so there's not to upgrade available?" She seemed a bit startled and said, "Oh someone must've just now booked the other one online." I took a word for it and continued with the check in process. When check-in was all done, she just smiled. I asked if they had any waters to give to members. She proceeded to hand me two. I said, "what about the two for my friend? And since I'm staying two nights can I go ahead and get my other waters? She responded with an emphatic "No! You can come back tomorrow and get them." I don't know if that was her normal tone but she came across very passive aggressive. Then when I get in my upgraded room, there was hair in the soap dish, hair on the toilet and the basin, and hair on the shower walls. I took photos and went back to the front desk. By now the shift had changed and a new person was behind the desk. The new person was extremely nice and horrified that there was hair around the bathroom. She knowledged that they obviously did not clean it very well. She took notes and PROMISED that she would have the manager call me the next day. I checked out the next morning early and told the third staff member about everything and she found the notes from the night before and PROMISED that the manager would call me when they came in that day. No one ever called - EVER! Extremely "non-Hampton" like. I would not recommend this property for people to stay.

Stopped here on our road trip to Florida. Everything was new and clean as they had recently done a…read moremajor remodel. Loved the walkin shower and 3-floor atrium. Rooms were clean. While I used digital check in, I did check out at the front desk and the two women working there were very friendly and helpful. Free breakfast was good. Everything was kept clean and all staff wore masks. Nice stay.

My family took a 3 day getaway to go to Wild Adventure and I must say the HIExpress was nothing…read moreshort of a comfortable, welcoming, relaxing stay!!! When we arrived we were greeted by Joan. She was intentionally helpful as well as pleasant and held a great conversation! She also gave us a list of EVERY type of store/restaurant that may help our stay enjoyable. The room was modernized and very clean (as well as hallways and elevator). Great nights rest. Breakfast with Debbie was delightful. Her customer service was awesome. I have 3 boys and you can tell she has experienced all type of children. She checked on us periodically as well as making sure my boys ate. She said "Make sure the boys eat. I know some children don't like EVERYTHING so if they don't care for something definitely go back and try something else." With my boys that wasn't by far a problem for them! The food was good and consistent! Our 2nd night we grabbed a small cake and we totally forgot a knife(later to find out I forgot more). I went to the from desk an spoke with Amanda. She give me a knife (disposable) and went above and beyond! She also offered me plates and napkins which I needed as well. And she didn't make me feel like I was a bother. The pool was great as well! Plenty of clean towels and poolside was clean. I also met Dusti who is apart of the housekeeping team. She asked how was my stay so far and asked if we needed anything. Check out was smooth and honestly the only down side was we couldn't stay a little longer. However we will be back! Thank you for a delightful getaway!

Staying at a newly remodeled Holiday Inn express. Hotel is right by I75. Few restaurants around…read morelike McDonalds, Cracker Barrel, Chic Fil A , Wendy's and a liquor store-if you need one- lol. Plenty of parking spaces and well lit up. We can still smell the paint and new carpet. Beds are comfortable. Breakfast is from 6:30-9:30am. Food was plenty and yummy. Debbie had the breakfast area very clean, organized and well stocked! All the staff are friendly and they are working very hard to make sure we feel welcome. The check in process was very simple and fast. Definitely worth staying here again.

Room was run down. Mold spots in bathroom. Sink wouldn't drain. Definitely needs a remodel or…read moreupdate. You can hear everything outside and other guests in the bathrooms, running water, etc.bThe staff was nice though and we were only here for one night.

Only thing good was the location. Not far from the ballfields and restaurants…read more Check in was easy. Good rate for the night. Friendly staff at the front desk. The room was bad really bad. There are other hotels in the area to choose from. The room had a odor. Smelt musky. The linen needed to be washed. The chair at the desk should be thrown away. The bed was comfortable enough. The T.V was very small and hard to see. The microwave and refrigerator did work thankfully. The bathroom was small. The shower head leaked really bad. Floor was puddles after a shower. Room needed to be updated with USB ports for charging. The breakfast was horrible. Very few choices. No juice really. Pathetic.

Where to begin? When I got there no one was at the desk. I had to wait 10 minutes for them to…read morehow up. Check in was fast and easy. I pre-paid so that may have been part of it. I also didn't have to put a card on file or a deposit hold. Which was nice for a change. I got in the room, my room was fine upon first glance. After being there a few hours I started to notice some things that were less desirable. 1. The fitted sheet was on the bed inside out. 2. There was a big hole in the wall under the TV 3. The towels suck. They are small and ratty 4. The soap dish in the bathroom had hair in it. Which told me the bathroom wasn't clean. 5. You don't get any housekeeping service while you are there. 6. Breakfast is average. They do have a lot of variety though. You can't take the food back to your room. The overall location is good. There are plenty of restaurants. They allow pets. The pool is nice.

The clerk was great. The room left much to be desired. Rm 110. First room had a crock roach in the…read morebathroom. Husband has COPD and the smoke of smoke was very strong. People upstairs sounded like they were jumping on trampoline. I am handicapped and beds in both rooms were very high and difficult to get into. Cheap fixes. To freshen bathroom, the tiles in the tub were painted over. It was peeling. Moved to another room. Better, but cars outside of room with young kids partying and honking hook until midnight. Chair had a brown stain on both sides. Like butt wiped. Didn't shower. Under soap dish in shower was mold. Room 101

Room smelled so bad of weed.... Putting my children at risk as they have several asthma…read more.. Environment was super scary people lorttering in parking lot... So dirty sheets stained and can see thinning. It was awful

not sure what happened to the lobby. seemed to be destroyed. couldn't find where to check in. i was…read morelooking forward to staying here. i am heart broken

The absolute worst ! Checked in on a rainy night in Georgia…read more Just wanted a clean room with some TV and internet. They were/are in the process of remodeling, My room was bare bones. I soon found out the internet was not working. Nor the T.V. I was a bit miffed. Went to the office . . which had a sign; "Back in 10 Minutes." Well; they weren't. I went back 3 more times. Finally ,l I had enough after an hour trying to get their attention, I kicked the flower pot (over) I was so mad. Well - that got their attention. (I did sweep up the gravel) They refunded my credit card. Not a very good experience.

This is my STRANGEST motel room to date. The room appears to have gone through a recent…read morerenovation, and it must have been expensive. The Indian (owners?) operators never smiled ... not once; they must be depressed by the lack of customers. I've used the word spartan in the past to describe a lack of comforts, but I will now stoop to the word DESOLATE. I will try to post images taken, but this is the 1st U.S. motel I can recall without carpeting; this could be good, just unusual. Construction/renovation standards were shoddy to the point of looking rushed into completion. There is NO BATH TOWEL BAR ... it seems the designer forgot a place to dry the 2 allotted wet towels. There is a small hand towel bar under the sink, IF you bend over to find it. Cigarette butts on the stairway gave a poor first impression, and the pool area was "closed" even though looking clean. Adding to the ambiance of the pool is a view of an abandoned, weed covered, restaurant next door. The lack of ANY common provisions, ie. Kleenex or coffee maker ... dressing and walking, after waking, to the distant "Lobby" building for (FREE) coffee is a memorably unpleasant experience in 40 degree weather. There are a few tables to sit and drink your coffee while watching the traffic go by. This atmosphere may be considered as quite elegant in India, but quite disappointing to an American consumer.

I should have read the reviews before booking a reservation. They were reasonably priced and it…read morewas almost midnight so I booked something cheap but that was a decent chain thinking there would be standards. They also offer breakfast which was a plus. Checking in was easy and fast. The manager had another lady go and check the room to make sure it was clean and she came back and said the room was ready for us. Unfortunately when I entered the room and went into the bathroom I was immediately disgusted. There was huge globs of hair in the shower and also on the back of the toilet. One of the beds had a toenail in sheets. It is obvious that they do not clean the rooms they just remake the beds and empty trash cans to make it look like they clean since it was after midnight we decided to sleep and I went and told the manager in the morning. He looked at me like you could care less and just said okay I checked you out. I cannot believe that they didn't even care especially when I show them pictures of the room. After seeing that they do not clean the rooms we opted not to eat there and went to McDonalds next door. I will never see another Travelodge again as the cleanliness is ridiculous and the manager didn't care how disgusting the room was.

You make a reservation for a King and get a full size double room that is filthy, dust everywhere…read moreand with roaches. Awful muggy smell in the bathroom too. Avoid this spot. Plenty of options in the area. Management at this site does not care and says "if you don't like it go elsewhere"! Really?! With an arrival of 11pm after I called to confirm our room, why would I think I need to go anywhere else?!? What's the point of advertising outside with a huge banner "Under New Management" if it is useless and they do not care one bit about their guests. There is no blow dryer in the room. The refrigerator ice box is covered in ice, clearly never gets cleaned. The rug has tears everywhere and layers of dust built up over time line the wall edges. No one knows how to probably vacuum. Outlets that are exposed by one wall do not work. A/C is a old dusty and a loud window unit that was original to the hotel. The bed is tiny but hard. How can 2 adults sleep on this single bed? Yep, we just tossed around all night and were out before 9am! Too early for a vacationing couple for sure. At least we got back on the road early. Do not let the outside pictures of this place, fool you. Look closer and you will see the lack of maintenance and the filth. Avoid this place!

My wife & I did not stay after we checked in. Floors were "sticky", several cats seen everywhere,…read morethe very small outdoor pool was empty and in need of repair. We looked up the most recent reviews and decided to pass on this room.