This hotel is a complete horror story. I've spent over 100 nights in hotels in the past year, and nothing matches this in terms of the flat out disrespect I received all around.
Check-in was fine. Room cleanliness was also fine. That's where the positives stop.
Around 8PM, I notice a large gathering out in the parking lot. It almost looked like a tailgate party - about 20 to 25 people and their kids hanging out and running around in the parking lot. Even on the second floor, I could hear the noise, but whatever, it's only 8, I can deal with that. Around 9, half of the group moves inside. Their rooms were directly across from me, next to me, and in other rooms down the hall. From 9-10 PM, kids were screaming, running down the hall, teens running down the hall with their shirts off, families leaving their door to their room open while yelling, playing music, dancing, and banging on items. At 10 PM, I call down to the front desk and respectfully make a noise complaint. The attendant comes up and asks someone to settle down. They do not.
At 10:30 PM, I see guests walk down the hall with their belongings, apparently leaving the hotel due to the noise.
Throughout the night, the noise only gets worse. At midnight, I make my second noise complaint. Front desk said, "When I went up their last time they told me they were just getting their kids ready for bed. I'll come up there again and tell them to quiet down." She very well may have, but I was looking through the door and never saw her come up. Regardless, they never settled down, and now started banging on garbage cans and pounding on doors in the halls.
At 12:30 AM, I had enough. I go downstairs and notice another guest leaving the second floor to go downstairs. I helped her with her bags and wait at the front desk. I then met with a regular guest, who said that a very large family bought up a few rooms for many days, and that it has been loud for a while. He suggested I asked to be moved instead of check out for the night.
When the front desk attendant returned, I asked to be moved. She said she can't, as she already moved the last person to the last available room. I then asked to check out. She only offered me a partial refund, because I already stayed a few hours. I'm sorry, I pay to sleep, not by the hour - hours of straight disrespect. After further argument, and no apologies, I get a full refund (aside from a dollar). How could any self-respecting hotel employee even argue with a customer about this? I was nothing but respectful and courteous the whole time, never once blaming the employee.
I am writing this review tonight from the Quality Inn the next town over, and I am glad I checked out. I am a Platinum member with Choice Hotels and consistently stay with Choice for work. This is ridiculous, and the place honestly needs to be investigated by Choice. When multiple guests complain and check out or request to be moved, how about you kick out the problem guests? I'm guessing either their money (20ish guests for 5ish nights) trumps ours, or the manager knows that family and doesn't allow them to be kicked out. Either way, I am referring this whole situation to Choice corporate, and I will make sure none of my coworkers book at this hotel. read more