I am not sure why this hotel has such a good rating after how we were treated this weekend! We checked in Saturday, 5/11, after 5 pm and found in our bathroom tub about 1/2 inch of water with black pellets in multiple clumps. We were going to dinner so requested the front desk to clean the tub and if any further problems, we would change rooms. We returned and bathtub had been "rinsed" but still black smudges. We got up the next morning and the black pellets were back again with a water ring so could not even take a morning shower. The manager was out on her lunch break so spoke to the maintenance personnel to let him know as obvious the water was backing up in the tub from other rooms. Spoke with the manager once we returned home and expressed our disgust at paying $113.34 for a room in which we couldn't even use the shower. The manager, Jessica, said she could give us a $16+ discount. When I expressed my displeasure at paying almost $100 for a room we couldn't even shower in there was no further compensation. I plan to take this higher to the Quality Inn franchise as feel this was very poor customer service. We should have taken a different room but thought the tub issue had been taken care of. On our way out, we did hear a staff member mention they thought there were other complaints from the room next to us. I Will never give them any business again, and Quality Inn is on my boycott list! So dirty, we were afraid to even use the pool and hot tub! read more