We reserved a room here because it was convenient to the Interstate. Our room was quiet (though it…read morewas a Monday night when one would not expect many folks to be in a partying mood.) The bed was comfortable. The room and bathroom were quite clean. There was a small kitchen (which we did not use but which would have been helpful had we wanted to heat up a prepared meal.) The internet was strong. We could not hear folks in the hallway from the room. We liked the fact that breakfast was served until 10 AM. Many business hotels quit serving at 8:30 or 9 am, which may be fine for businessmen but is not fine for tourists. We appreciated being able to sleep later. The breakfast, while it had a lot of prepared foods, was better than that of many hotels. The oatmeal, for example, had many toppings, had you wished them. There was lots of bacon and boiled eggs, as well a what I now consider to be the "usual" hotel waffle station. I would say that this hotel is, overall, better than some other Hilton Brands.

This hotel stay was very noisy with music preventing any kind of sound sleep throughout the night…read more Morning breakfast wasn't very appealing. Easily my worth hotel experieince of 2025. Very diaappointing. Reserved a first floor room but they moved me revardless when i arrrived. Staff at the desk were not very friendly.

We had a block of rooms reserved for Sept 17-20 for an upcoming wedding. The rooms had all been…read morereserved and confirmed and the hotel, because of a festival in the area, has cancelled our reservations and left us with no options for housing during the wedding. This is an extremely unethical practice and Hilton should revoke their contract with this owner. Shame on them for the situation they have put us in.

Stopped in here while I was driving back to Kansas City. Your pretty standard hotel that offers…read morefree breakfast and all of your standard essentials. Rooms are a little smaller than some other hotels like holiday inn. The breakfast was ok I preferred the holiday inns more. Service was ok nobody was at the desk when I checked in and had to call someone. Beds were comfortable and the hotel is your pretty standard hotel.

We had a one night stay at this hotel. It was very comfortable and mostly easy to move about. The…read moregreats: comfortable bed, awesome shower, great soap/shampoo dispensers, very clean feeling room. The TV is great and the guide is very responsive - instantaneous. In the room, instead of drawers, there are many hooks on the wall. I like the decor. The only hindrance is the bed frame that juts out about an inch wider than the mattress. We kept hitting our shins on the corners. The breakfast was good. They have real oatmeal which is always a plus in my book. They also had a pancake machine, breads, cereal, juice, fruit, and yogurt.

I only stayed one night which is not nearly long enough to enjoy this beautiful hotel. Imagine a…read moregiant game night. There were giant connect four, jenga and air hockey next to the cutest seating. My room did not disappoint either, it reminded me of my cabin on a Disney cruise- very colorful and cute. Now I am not a fan of the soaps that are in hotels these days, so I bring my own. But they had a lemon soap and I could not resist. The lemon hand soap was so moisturizing and fragrant that I had to try the lemon body wash and I was equally impressed. The next morning at breakfast I made myself some pancakes at the pancake bar and made myself some coffee. All in all, I loved it here and can't wait to go to another one with family or friends so we can play giant connect four and jenga.

We stayed at this hotel on the way north to Pittsburgh. It is right off the interstate next to gas…read morestations and eateries. The room is huge with a king size bed, a couch, and a jet tub. The bathroom is also large with a shower/bathtub combo. The TV is a wall mounted flat screen. The room also has updated lighting. The bed was very comfortable and the bedding was thick enough to keep us warm and cozy overnight. The jet tub worked fine but it took a good 30 minutes to fill above the jets and it was loud. But otherwise a nice experience after a long day driving. The breakfast was adequate with the special bonus of having real oatmeal. That is worthy of a star all on its own.

After calling several times to check on my reservation I was put in a room literally sitting on top…read moreof a freeway I mean the noise is so bad and you can feel vibrations from the trucks mind you I am booked for 7 nights they do not follow through with requests no information given on breakfast upon checking will be looking to move to a more accommodating facility!!

I understand this isn't a five‑star hotel, but there are basic issues that could be fixed with…read moreminimal cost. For example: reattaching the baseboard, spraying for ants (I've already killed about five - some in the bed), fixing the broken bathroom door handle, replacing the stained toilet seat, and addressing the musty, smoky odor and smelly carpet with flooring that can actually be cleaned. You can also hear every step from the guest above you -- at least in our room. When I first contacted the manager at Best Western Louisville, he offered a refund. I later learned I had reached the wrong property -- that hotel is about three miles from Best Western Louisville South, where my reservation actually was. Once I reached the correct location, the experience changed. I spoke with Carrie Peterson, who identified herself as the General Manager of Best Western Louisville South. She acknowledged the hotel has an ongoing ant problem but refused to issue a refund. Instead, she suggested I sign up for reward points to stay at "another Best Western," which I explained I would never do. Her approach was unprofessional, dismissive, and lacked accountability. She attempted to position herself as the victim and ended the call when she couldn't manage the situation. This was unacceptable given the money I spent and the conditions I encountered. If tournaments hadn't filled every hotel this specific weekend, I would have left immediately and paid to stay elsewhere. I will never return to this hotel -- or any Best Western.

You get what you pay for! This is a decent mid-to-low market budget hotel. Pool was closed…read more(seasonal I suspect as my stay was mid-September. Small gym. Breakfast was a joke, all 4 mornings I stopped to look and left empty handed an hungry. Elevator was actively being painted when I got in it after check-in. Walls were wet for the rest of the day and no sign was posted to warn people but the paint fumes were a good indicator. Probably would have been better to paint it over night. Room was 'good enough'. A/C worked great. Mini fridge and microwave was nice as was the coffee maker. Bathtub was super small, short and shallow. Overall it serves its purpose, and was priced right for what was offered. Free parking was nice. Won't stay again if I get a choice though.

VERY noisy hotel!! People partying in parking lot next to our window and desk clerk not doing…read moreanything about it.

DO NOT STAY! My husband and I walked into the lobby, and it smelled like smoke horrible. We…read moredecided to go check out our room and walked in for about 30 seconds and looked at each other and decided to drive the 6 hours back home because it looked and smelled so bad.

Stay away, room was not clean, very disappointed, would not recommend this location unless you…read moredon't want a clean room.

The floors of this hotel room was disgusting. My boys were playing in the room and after 10 minutes…read moretheir feet and knees were black with dirt. The bathroom was clean and had good water pressure. The continental breakfast was good and had both waffles and pancakes. My kids loved that. There is no pool so don't listen to previous reviews. The elevator was broken but it was getting repaired when we were leaving.

I have been coming here annually for many years now. There is not much to complain about. The…read moreemployees are helpful and aren't even a bit rude. The rooms are cheap and clean, complete with 2 beds, a bathroom, a desk, a fridge, a TV, and more. The room doesn't come with a channel guide, which isn't very easy since I'm not used to the channels here. The pool is very fun, but also cold. They used to have a very wonderful hot tub, but they removed it for some reason. The wifi is free and fast. The only problem is that it is sometimes hard to connect. If you don't have a computer to bring, they have one in the lobby you can use for free! Overall a very nice place to bring your family- and pets!

Stayed here the week before father's day due to safety concerns where we were living. Our kids had…read morestayed with family the night before so we're not with us at check in. Room was disgusting and I was told to clean it myself if not good enough. There was hair and an old bar of soap in the bathroom, air didn't work for 3 hours before it finally cooled off, hair and an old crusty rag were left in the bathroom. I hadn't personally had to deal with the employee until late that night, I had woken up from a bad nosebleed from the stuffiness of the room and went and asked the desk for a clean towel and another sheet and pillow case only to be questioned about how long I had been there, how many days I were stsying and if my deposit had been paid. The lady was the most rude lady I had ever met. Then next night my kids had came AFTER STILL PAYING FOR ANOTHER NIGHT ( this was our fault entirely) they were not alowed to swim bc they weren't PAID for; but when trying to add them to the room we were told it was impossible. Mind you we had a very large room with the Jacuzzi because it was apparently the only one left, it had a pullout couch there was room but then proceeded to tell me that they couldn't swim, shower or stay in the room while we're there ... The wo.an wouldn't give me towels, a sheet or pillow case or even another wash rag because she stated they were " conserving water" ? I have never in my life seen a place like this stay open as long as it has. We had pool parties here when I was younger, alot of people did. The woman was bat crap mad when we checked out and she had to give us our cash deposited back like she thought we were going to leave a room destroyed or trashed or something. ( We always put everything in one spot to make it easier for cleanup, we did their job the entire time here). Also, why in the world would you out a window and blind over the pool area??? It made me uneasy because how many pedos have sat at the desk hidden with the blinds open watching little kids swim?? Bottom line, salvation army would be better and cleaner than thos place was.

This is a horrible hotel. I contracted BEDBUGS there last year. I called the health department and…read morenot only did they find them in my room. They found them in three additional rooms, and stated it took a long time to clean it up. This thing was infested. I had to receive medical attention for infections from the bedbug bites. They would not reimburse me for my stay. I would totally steer CLEAR of this hotel.

BEWARE OF THIS LOCATION!!!…read more I was on military orders and had to cancel because of the government shutdown. I called to cancel the room and was told that I would not be charged. I then found that I was charged. I called and spoke with the general manager, Jay Patel, who couldn't have cared less. He accused me of lying and refused to refund the charges. Poor customer service. BEWARE OF THIS LOCATION

Don't pay attention to the negative reviews. This is an older hotel but they have done some…read moreupdating. The windows and carpet need replacing but overall it was clean and very comfortable. 2 Queen room was large, beds were comfortable and the breakfast was very good! It's so close to everything and right off the highway but quiet as well. There's the FishHouse restaurant literally across the street and plenty of stores and restaurants around. Staff was super friendly when we reported a plumbing issue with toilet. They got maintenance up there immediately. Housekeeping is full service every other day. The only thing I would suggest that they put extra blankets in the closet during winter. Not everyone can agree on the HVAC room temp LOL. OH and checke the shower curtains. Mine was dirty, but other than that I would stay here again.

Tip* ignore older reviews- we've just left and this hotel has been completely overhauled- feels…read morevery new. Room was very clean and modern and extremely roomy for less than $100!!! We drive this route, Detroit to New Orleans, several times a year so constantly building our "great stays on the freeways" list and this hotel is at the top Booked on the Choice app, arrived at midnight exhausted- very friendly woman checked us in- and then: I do NOT eat hotel breakfasts but I ate this one! Those eggs are being cooked right there with the smell of bacon and maple syrup- they also have a touch button pancake machine that's a fun little touch grits, oatmeal, etc Also very nice woman at desk for check out This is our stop now