I sent my water in for testing and my levels were high. A tech was sent to my home to see why this was occurring. The sales rep was David Duarte from Quality Home Services. He evaluated my water, looked at my system. He inquired where I had purchased and how old my system was. My old soft water system was broken, and he offered me a new one with his company. I purchased and installation would take place within 2 to 3 days. Installers Hector and Estaban arrived within the allotted time. They were able to get the new system up and work within an hour. I was grateful because I was headed to the Bay Area for a comedy show. They gave me directions on how to operate the system and advised someone would be back in touch to assist me with the set-up of the app on the phone. They were supposed to take my old system away, but it was too heavy for them. I was informed they would speak to management to have another team to pick it up. The second team did not show when I was informed, they would, but they did show the next following week, to pick up and discard my old soft water system. I washed and vacuumed my new car to head to the Bay. After I arrived in the Bay Area, I noticed all these spots on the SUV. I contacted Quality Home Service, and I spoke with a woman. Woman stated it sounded like it was hard water stains and stated that the rep who was assigned to assist with the app, would look at it. By the time of my appt came for the app download and instruction, if I am not mistaken. My car was at the dealers for over a month. I picked up the car, still having the same problem. So, they had another 5 to 7 days. My car still had hard water stains. So, I took it to Costco in Turlock where they have a car was for the second time and the hard water stains were not going away. So, I reached back out to Quality Home Service and left the manager Jason 3 different message in an 8 - day period. Once Jason got back to me. I explained that no one had ever told me not to wash my car until after the first cycle as the sales associate David Duarte had stated to me. Jason advised me that it was not correct and stated I must not have dried my car. And I informed him that was not correct. Jason stated this is something they usually do not do. I was asking for reimburse for my car detailing. Jason contacted his direct manager. After several days Jason got back in touch with me and stated he had a check for me, and he would be sending another service rep my way with the check and find out why I was still having hard water issues. Reason being, I had sent Jason a picture of my toilet and it had a ring in it. The new associate that came with check in hand and to evaluate my hard water softness name was Christian. Christian was truly knowledgeable, he assessed water, explained that the ring in my toilet had something to do with particle in the air or something of that nature but not the hard water. He also checked my pipes outdoors and realized I did not have a spout for the soft water system I use in the front of my home to wash my car. He called his headquarters spoke to Jason and Jason advised him to inform me. They would have a service tech out to rectify this at no charge to myself, and I was p my check, for reimbursement of the detailing of the vehicle for the hard water stains. I received a call the next morning to set the appt for the installation. Two gentlemen arrived the next day and I had a new spicket to soft water from which to wash my car. All and all, I am pleased with the service I received from Quality Home Services read more

"I am highly dissatisfied with the diagnostic service provided by Quality Home Services. I paid their steep $270 diagnostic fee expecting a thorough, professional assessment of my solar system. Instead, I received an inadequate service that left crucial technical details completely unclear. Worse yet, when I asked a direct question about whether their proposed $5,154 microinverter upgrade would actually restore my original production rates, they completely went silent and never responded. It is entirely unacceptable to take a customer's money for a diagnostic service, pitch a costly hardware overhaul, and then refuse to stand behind the numbers or answer basic questions about the expected outcome. I paid my invoice in full to clear my account, but I cannot recommend a company that avoids accountability and goes silent on its customers." read more

The technician that came out to service my solar panels was Patrick. It took two hours for the system to be updated, and he patiently waited until every update was loaded. He was then able to see which panel of mine was under-producing and then gave me instructions how I can do it myself! He was thoughtful, professional, and genuinely interested in the best and most efficient way to get my panel array producing more energy. I highly recommend this company because Patrick represented them so well with his knowledge and genuine interest in my solar issues. Five stars! read more

Install went better than expected! We were able to place the water filtration unit in a separate water closet which gave me more of my garage back. read more

The technician was super helpful and told us our Rainsoft system was completely broken and outdated and it could not be fixed due to outdated parts that are no longer available. My major complaint was that the company charged us $169 to tell us this. The diagnosis only took a couple of minutes. The system was around $9000 new and lasted about 13 years. Not a good turn around for the money. The filters were $300/year to replace under the kitchen sink. The carbon filter outside is $250 to replace every couple of years. read more

We were extremely impressed with our Sales Rep, Daniel H. He was polite, knowledgeable and sincere. His demonstration showed us our water quality, chlorine level, and hardness. It was a real eye opener to see what we are drinking and washing our clothes in. He showed us the many benefits of the water filtration system and of the soft water as far as drinking water, cooking, cleaning, and showers. there is the extra benefit of cost savings on reduction of products and the wear and tear on appliances and clothing from hard water. I am thankful for Daniel's time and effort and we look forward to installation of Rain Soft in our home. Judy Mann read more

The solar, generator, solar battery industry is competitive offering consumers many options. I urge you to do your homework and go elsewhere. As so often is the case, everything is good until things are paid for and you require assistance. It is then difficult to get anyone to return your call or offer a reasonable resolution or explanation to your issue. We ended up with huge true-up bills and I was trying to reach out to see why this might be the case. Very poor communication. I am still working on finding a resolution but I thought I would post this to try and save others from the same experience. read more

Our technician was amazing! Very knowledgeable and friendly. Great company. He made sure to also deliver our free salt and carry it up to the system. read more

The RainSoft team member Daniel H was an extremely knowledgeable, excellent communicator yesterday, who shared his expertise and perspective on the benefits of your highly -evolved H2O System, as well as air purification technology. His presentation was very informative and persuasive, and it made sense to invest in this quality product. J Mann, DDS read more

I talked to them And they said they don't do solar pole, pool panels that was recommended by Yelp which I said that's what I was looking for so why give me something or somebody that doesn't do that very disappointing read more

My Solar inverter was not working so I placed a service call with Quality Home Services. Cody Estrada showed up early & was able to quickly & efficiently diagnose the problem which was easily fixed by replacing a fuse. He was he was extremely competent, very professional and pleasant to work with. FIVE STARS FOR THIS EXCELLENT COMPANY!! read more

Woody was able to answer our initial questions and schedule a service call very quickly. The Service Tech Cody was really good and resolved our Tesla power storage issue quickly. Quality Home Services is a very professional operation. read more

Excellent service. Quick response. Great pricing. Highly recommend. Called and asked about pricing to fix our reverse osmosis faucet and they came out next day. read more

My wife and I purchased a solar system from this company and the will not honor the warrantee. after paying a service fee for someone with there company we were told a panel or two were not working, and they said it was not covered. we bought the system back in 2018. read more

Very efficient and friendly technicians and staff. Got my solar system working again

very friendly, knowledgeable and professional! looked over our whole system and explained everything in detail. He answered all our questions that we had. Very pleased with Christian's work and professionalis. read more

Esteban and Héctor did an amazing job! Came in and left our garage looking better than before and managed to get our water where we wanted in the garage. Friendly and explained everything so well! read more

I have had a RainSoft water softener through Quality Home Services for more than 10 years and highly recommend them. Their service is outstanding and their technicians are knowledgeable and reliable. During my last service, my technician, David D, found an issue with my system and was able to offer me a solution that resolved my issue very quickly. I appreciate the great service I always get from this company. read more

Christian was great...fast, kind, professional and appreciated his service. Would use again and hope he is my service tech next time.

Let me start off by saying these guys were awesome! David Brian and Steven came over and knocked out our install they were so professional and know what they were doing. Very professional and polite when entering our home. They asked before doing anything making sure we were aware of everything they were doing. I really appreciate that. It can be scary allowing strangers in your home but they made me feel safe and comfortable while getting their job done! very satisfied and would have them back for any work if needed! Thanks again guys -Martinez Family read more

Service from Quality Home Services was fast, reliable, and delivered with excellent customer care. The technician communicated clearly throughout the entire process and kept us informed at every step of the service provided. read more

Quality Home Services is the BEST!! I live in Los Angeles and needed the best air purifier for my home. From the start, their team was professional, knowledgeable, and patient in explaining how the air purification systems work. I purchased two HealthWay air purification systems and they're worth every penny! Since having the systems in my home, I've noticed a huge improvement in my indoor air quality--less dust, fewer allergies, and an overall fresher feel. It gives me peace of mind knowing the air in my home is cleaner and healthier. To be honest, I was worried about having to constantly change the filters and how much that would cost. But it's been over two years, and I'm just now changing them! (The key is to clean your filters monthly.) I really appreciate the honesty, customer service, and follow-up care from Quality Home Services. I would highly recommend them to anyone looking for reliable air purification solutions! read more

I called this morning, and I was able to get a service representative to my home early this afternoon. My service representative's name was Joe. He was thorough, kind, respectful, and was able to get all his work in a very timely fashion. I really appreciate his work and his explanation of my situation. He deserves five star rating. read more

Great technician. Very thorough. Good job! Fantastic service! Timely and very helpful

Kyle was great. Got me up and running in minutes. Explained what he was doing as well. Always great service. read more

Christian, who came out to change our water filters was super nice and professional. He did a great job. There was some billing confusion but I was contacted immediately and it was resolved same day. Great customer service. read more

Terrence did an awesome job explaining the services he performed and how to reach out in case I ran into any issues. Appreciate the awesome work! read more

We had Quality Home Services install a whole house water filtration system in our home. The technician and install were great and we were very pleased with the results. When it was time to change the filters approximately 1 year later, the technician was very prompt and professional. The problem with this company is their customer service. When it came time to change the filters again, the technician discovered that the computer board and front panel assembly needed to be replaced. He ordered the parts and encouraged us to call the company in a couple of days to enquirer about the parts and to set up an appointment to have them installed. My wife called two days later and was told that the parts manager was the only one who knew the status of the parts order but he was in a meeting and that he would return her call later. They never called back. I called a few days later and was told they would call me back that same day by 2:00pm. They never called back, so the next day I called and they said the first part was in and they were just waiting for the other part to be delivered. They assured me they would call me back very soon. That was three weeks ago. Today, my wife called and again they told her that the parts manager was in a meeting. They really need to stop using that lame excuse... read more

Drew , was amazing great sense of humor very patient and explained everything to the fullest! very pleased! thanks DREW!!! read more

Got awesome service from the tech Tehrance who was able to fix my water softener!!!!!!

Esteban and Hector were very helpful, efficient, and knowledgeable about the new Reverse Osmosis system! We are excited to use our new water system. Definitely would recommend others to have this system installed. read more

Fast and shower up at the specified time. Service technician was also very professional and friendly.

Rainsoft water softener is the subject. Had the material, charcoal, in the. water filter tank service, replaced. The Technician checked the water quality. His test indicated it was hard. He said I needed a new water softener, $3800. I asked if anything could be done to my existing Rainsoft system to correct the hard water, it is fifteen years old. He said that it's too old and a new one would be required. I told him I would have to think about it. Yikes $3800! I purchased some hard water test strips and he was correct the water was very hard. I had a look at the owners manual and did a manual regeneration. I tested the water the next day and it indicates a very soft. Some recent PG & E power shutoffs must have scrambled the system, it appears to be working correctly now. One week later the water is still very soft. I am irritated with this company that the tech did not offer to have a look at the water softeners programming to see if that was the problem. I would have been happy to compensate him for the extra time spent. I would be very careful in dealing with this company. I cannot recommend them. read more

Quality home services put in a water heater for me less than a month ago and there was a water leak. So I gave them a call they came and fixed the leak within three hours of calling. David, Steven and Brian did a great job took them less than a half hour. I called that great service thank you very much. read more

Quality Home Services out of Fresno serviced my 5 yr old RainSoft Water Softner...over the years have had several service calls annually. Terrance was terrific. Filtered Water has great FLOW which has never happened before and did not have to listen to noise the system would make from previous services. Love my Filtered Water and $$$ saved on purchasing bottled water. Thanks...just wanted to give him shout out. Norma F read more

Dante is excellent and does a thorough job at explaining all the components of the water treatment system! Rain Soft is an ideal solution for home needs! Couldn't be happier with the service! read more

Generator serviced as expected. Friendly efficient tech, Kyle. All good! Always happy with their work.

Kyle was very professional. He showed up on time and was very efficient. He did a Great job!

We had our Rain Soft Water softening system install by Tech Hector Vasquez. He was able to complete the whole installation even though he was by himself. His work was first class, clean and organized. He was extremely courteous and pleasant. We couldn't be happier with the system and his install. Give a shout out to Rob Quinn, the presenter who came out and gave an organized and thorough presentation, testing our water. read more

I was hoping I wouldn't have to leave this review but I feel that others should know. I had contacted Quality Home Services to install 10 Solar Panels to my existing SunPower system. I was assured by the sales team that the solar panels would be flush against the current solar panels so it looks seamless. Once I agreed and signed the contract the installers came out to install the panels however when they told me they were finished and I checked, I noticed that they had installed the incorrect brackets so the new panels were at least 3 to 4 inches higher then the system I already had which is not what we agreed upon. After going back and forth with customer service and the the manager Stephen Saeger it took about a couple of months to get the correct brackets and then get them installed. Now when the tech's came back out to reinstall the brackets the panels were now flush to the same height as agreed upon originally but then I had another problem. I noticed that when they removed the old brackets from the roof they tore off some of the roofing felt which is the main barrier to prevent water. I pointed it out to the installers and asked them about it and they told me that its no problem that they patched it up and there shouldn't be any leaks. Well not that long after when we had heavy rain the valley I woke up to water leaking into my bedroom so I went o the attic to see where the water was coming from and it turned out it was right under one of the footings where they installed the new brackets. I had taken photos and then immediately contact Quality Home Services. I was told that they would send out a service technician and that if they determine the leak to not be of their cause then I would be charged $400.00. I had agreed knowing that its definitely the way the panels were installed. So the technician came out with two other guys but didn't even have the equipment needed to check because they aske me if they could use my water hose so I had to go find one. I explained to the tech and showed him photos to which he verified that he can see where the water was dipping from in the photo and from the roof panel inside the attic because there is a water stain. Two other guys went onto the room to spray water for 10 minutes and then they came down and told me that they do not see a leak and that they cannot determine if its from their solar panels or not because they are not roofers. (Keep in mind I have a brand new built house of 5 years and have not had any issues until the install). So in all they were only at my house for 10 to 15 minutes then made their determination and told me the office will contact me to schedule a time to have a roofer come out to take a look. I waited patiently and then 3 weeks later I got an email for an invoice of $400.00. I had contact Quality Home Services and explained to them I am not paying the $400.00 because the job was not completed. They then sent me the notes of what the technician had put down and he said, "Found leak coming from roof vent that had nothing to do with solar, customer said he know it wasn't but still wanted us out" This was a complete fabricated lie and that technician should be reprimanded. Now this was in July that I have been trying to go back and forth with customer service about getting this issue fixed before the rain season comes again. We are now in September and I keep getting the run around from customer service stating they have forwarded the issue to a supervisor and they would contact me when they heard back. It should not take more then a month to hear back from your supervisor. Just as I have read on here about customer service I have to agree that I get the run around too. It very well seems like once you sign the contract and they have your money they will leave you out to dry and don't care. This is not the type of business anyone should have to deal with and you would think any company would want to represent themselves with respect and dignity especially to the customers. 9.24.2024 Updated Review - I was contacted by Martin the installation manger to which him and his team arrived to my home to look at the issues. They did a very thorough and extensive job by checking each footing, checking for torn roofing felt and making sure the sealant around the footing were not damaged. After the assessment it was determined that one of the tiles under the solar panels had been cracked in half which was the cause of the leak. I am very pleased with the outcome and reassurance knowing that it was only a cracked tile (Which was replaced). I do want to highlight that I really appreciate Martin's diligence to not only make things right but he also represented the company with dignity and respect of how he was able to handle the situation and get it corrected. Because of Martin and his team going above and beyond correcting the issues, I am changing my 1 star review. Thank you Martin for correcting the issues in an immediate manner. read more