Dear Anthony .
It is a very rare occasion that I sit down and write a letter to anyone. Very rarely does a company meet my standards , and until now ,nobody has ever exceeded my standards. It is very rare to find a company so focused on quality and making sure your customers are completely satisfied. I am extremely thrilled with you , your workers , and your company.
I was overwhelmed after the hail storm with roofing companies stopping by to get my business . I had almost 6 a week for several weeks. My roof is massive and very steep . It also had a high dollar shingle, so everyone wanted the job. I looked at Certaintee's website and did a dealer search. I wanted to get the best warranty for my roof so I would have zero future worries. In the top of the search was Quality Assurance roofing. You were the only Select ShingleMaster™ Roof Warranty Gold .
I called and scheduled an appointment to have my roof repairs estimated. I had learned long ago from a failed roof not to go with "Storm Chasers'. I had grown tired of the whole dishonest and fraudulent fly by night roofers schemes. I just wanted to get the best roof I could . When you showed up I was amazed how you had everything broken down to the last nail. You found things that needed replaced that all the other companies missed or just didn't want to do as to save money at my expense. You were extremely professional. Most of all , throughout the process you kept your word on everything. It is very rare to see anyone keep verbal agreements. I thank you for being a man of such integrity .
I was amazed to watch your roofers work so hard , especially during a heat wave. Even with the heat , your roofers kept a keen eye on details and did an amazing job. My roof was 70 squares of very heavy designer IR shingles, which had to be hand carried without a lift due to how steep my roof is. If your roofers found a problem or something that could be a problem, they fixed it. My roof is absolutely beautiful and I sleep well knowing I have a roof that was installed with such attention to details .I also have the best warranty offered .
I also notice how you treat your employees. It is very nice to see employees being treated well and their safety as such a big priority . I watched you bring them boxes of pizza and always made sure they hydrated. What a great group of hard working men. I know they went above and beyond for me. From the time they started to clean up , they always were considerate of my property and did an excellent job.
I also wanted to thank you for fixing things that weren't even in our contract or agreement. I appreciate you sending a carpenter out to repair a nail pop in my drywall and to replace, caulk , and paint a rotted cedar board that was damaged. You carpenter did an amazing job on his tasks. I cant tell you how happy I was to see such a great job on the window trim board. He also was very considerate of my property and did a perfect job.
Lastly I want to thank you for getting my two neighbors insurance companies to cover their roofs. They had been turned down multiple times , even with the assistance of other "ROOFING" companies. I told my neighbors to call you , and you scheduled a walk through with their adjusters . They were so happy that I had told them about your company. You got them the roofs they were entitled to . read more
