1. Quail Creek Customs

0

Lavonia, GA

Quail Creek Customs

Closed • Closed

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Response time

1 week

Response rate

100%

Services - Quail Creek Customs

Auto steering and suspension repair

Auto window repair

Auto windshield repair

Quail Creek Customs Photos

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S&S Mobile Mechanic

S&S Mobile Mechanic

(4 reviews)

I cannot recommend S&S Mobile Mechanics highly enough…read more On Monday morning, I left Virginia and began driving to Texas to relocate for a new job. I was traveling in my wife's minivan with our Labrador, Mia. During the trip, I began having battery and alternator problems. After replacing both the battery and alternator in North Carolina, the battery warning light came back on late Monday night. I drove to the nearest AutoZone and stayed there until they opened the next morning. The wonderful employees at AutoZone recommended S&S Mobile Mechanics, and I am incredibly grateful that they did. When I arrived, Chris, Shawn, and Shawn's wife warmly welcomed both Mia and me into their home. They made sure Mia had a comfortable place to rest while they immediately began inspecting the minivan. Chris identified the alternator problem within minutes and replaced it right there. They charged me only $150 for the service, which was extremely reasonable, especially considering how quickly they helped me and the situation I was facing. They were respectful, professional, compassionate, and genuinely good-hearted people. They understood that I was trying to make it safely to Texas and went above and beyond to help ensure that I could continue my trip without further problems. I am happy to say that Mia and I made it safely to Texas, and the minivan is running wonderfully. People like Chris, Shawn, and Shawn's wife give me hope for humanity. We need more people--and more companies--like S&S Mobile Mechanics in this world. As a retired Air Force Major who is accustomed to handling difficult situations, I can honestly say that their kindness and support brought tears of joy to my eyes. Thank you again for everything you did for Mia and me. I will never forget your kindness. Five stars are simply not enough.

Very very very good!!! Finds the problem quickly and accurately and repairs it without the BS that…read moredealerships do to run up the bill. Very professional and reasonable pricing. I would HIGHLY recommend !!!

Dirt Cheap Auto Service - Dirt Cheap Auto Service - lies by people they never did work for?

Dirt Cheap Auto Service

(2 reviews)

I wouldn't have responded but since you did, let me address your 'discrepancies'…read more 1. I realize the picture is not of the console; it's the left panel adjacent to it which MUST BE REMOVED to take the console out. Both left and right panels need to be taken off as I watched a tech from another company do the job correctly after you refused to come by and fix the shoddy work after more than a month of promises to do so. I have included the way it looks now after this company put it back together. They said you put things back together in the WRONG ORDER which is why there was a gap. Additionally you only put a few screws in (the minimum) to hold things together and left the console cigarette lighter disconnected, so they fixed that as well. I've also attached a picture of the hairpin clip they used to fix it which has held up just fine. They actually ordered the clip from the manufacturer but because I had been waiting so long for you to come by and fix it they put this temporary clip on it. They have offered to replace it with the real part for no extra charge but after looking at their solution I believe it will hold up just fine, unlike the one you installed which FELL OFF AFTER ONE DAY and TWO SHORT DRIVES. 2. You certainly did promise to come by and repair the issue for more than a month (originally you estimated at most a week or so). But how long is a customer supposed to wait? I think a month is not acceptable by anyone's standards and after A FULL MONTH went by I got another company to take of it because I couldn't wait forever. Despite all the shoddy workmanship, this is by far the worst part of your business. I understand new customers haven't paid yet so you are interested in doing new work and getting paid while I have already paid you, but I submit to you that reputable businesses take care of unfinished business FIRST. If you don't believe this is true I suggest you take a course in BUSINESS 101. 3. I signed no such waiver before work began. The only thing I signed was the invoice showing the work had been completed. If you had any problems with "self-diagnosed" repair work, why did you accept the job in the first place? And by the way, since my diagnosis was proven to be correct (the original clip was missing, so there was no link between the gear shift lever and the transmission cable), why is this a problem? You had a chance to see that this was indeed the problem before you started the repair, and after it was complete, the transmission was able to be shifted again so it WAS clearly the problem. The real problem was the quality of your repair which only lasted a day. Since the other company put a quality clip on, the car hasn't had any further problems which further demonstrates IT WAS THE PROBLEM. So because I guessed what the problem was, and you confirmed it once you saw it, there is no guarantee on your repair work holding up? That sounds like one big, fat BOGUS excuse for not doing your job correctly. 4. I sent no threatening email. I simply stated that if you weren't going to return to properly fix what I paid for (it had been a whole month of empty promises at this point) or return my money that I was going to post a report online and send a complaint to the BBB. I even told you this was not a threat. I just told you what I was going to do and in fact I did what I said I was going to do. I gave you many outs and all you had to do is live up to your commitments or return my money. You chose to do neither, so here we are. The ownership of the car has not changed in years. My insurance company requires me to be listed as a co-owner in order for my mother's car to be on my insurance. I also help pay the registration for her and take care of maintenance for her so it's convenient. But the car belongs to my mother and always has. She would have enjoyed her stay a lot more if she had a working vehicle when she arrived, thanks (deflect much?). I have already had the car repaired by a reputable mechanic and no, I won't let you come within 20 feet of any of my vehicles after this experience. I have dealt with many auto repair shops, both good and bad, but this is easily the worst I've ever dealt with. By the way, I noticed that your company Facebook page talks about people you've never done work for lying about you? Why would that be? Why would someone that you've never done repair work for make up things about you? You can't be talking about me because this was posted days before I posted my YELP report. After dealing with you, I may have a clue as to why this is. To anyone reading this, does this sound like the web page of a reputable mechanic?

I would have left a better review but I've spent 3 days putting in new bolts and tightening ones…read morethat were left loose. Two sensors were damaged and timing was misaligned which caused me to have to go back and redo the work I paid for originally. Only good thing that can be said is he did communicate.

Quail Creek Customs - autorepair - Updated November 2026

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