DO NOT USE THIS COMPANY - IT WILL BE THE WORST DECISION YOU WILL MAKE IN YOUR ENTIRE LIFE. READ OTHER SIMILAR REVIEWS BELOW THAT HAVE HAD SIMILAR EXPERIENCES!!!
It all started off with Ronald, their ringer salesman, who showed up on my driveway one day and gave us a "Free consult" and pointed out what he claimed were multiple signs of damage on our roof and that he could "get the insurance company to pay for all of it". They have a 5-star rating on Google, he tells me.
I expressed that we had plans to move about 6 months later so a new roof would certainly go well, and he pounced on the opportunity. We needed our attic insulation redone, which we thought we'd have them do as well since the attic and roof are connected. We felt that the skylights should be redone with the roof, but Ronald BS'ed us that we should either board them up and close them, or leave them alone all together, despite their less-than-stellar condition.
Ronald very emphatically moved the financial process along to get his money.
The roof was done all in one day. This was on a Thursday. On Monday, there was a torrential rain storm, and we had a FLOOD OF WATER coming through our living room recessed lighting fixtures and our kitchen skylights. WATER EVERYWHERE. They claim to have a 24-hour emergency service phone number, which nobody answered that night, and they finally called us back the next day.
Their owner, Greg, came to assess the situation. Now mind you, my wife was 6 months pregnant at the time, and her father is in construction (several hours away or he would've done this all himself), and he asked my wife to kindly ask Greg about how things were done. Greg BERATED MY PREGNANT WIFE! GOD FORBID ANYONE QUESTION HIS WORK AND HIS BELOVED 5-STAR REVIEWS ON GOOGLE! Insanely unprofessionally and disrespectful. Now all of a sudden Ronald decides to play the "good cop" to Greg's "bad cop" and tries to sweet talk us more, but we're fed up with his bullshit, too.
Eventually they get some of their workers to come and supposedly fix the issues that caused the leak. Now that the water has leaked through the roof and through the attic, and all of the insulation is soaked, we have no choice but to have these assholes do our attic now. So we start the attic in mid July. They have workers come and start by removing the insulation. I catch one of their hillbilly employees pissing in my backyard behind my shed. Really classy.
Next thing we know, workers aren't showing up for days at a time. THERE IS NO INSULATION IN OUR ATTIC AND ITS 90+ DEGREES OUTSIDE AND MY PREGNANT WIFE, MY DOGS AND I HAVE TO LIVE IN A SAUNA. They give us these ridiculous excuses that they can't get ahold of any of their workers, can't get them to show up to work, and other nonsense.
The company eventually pawns off John, a younger employee, on our case, who at least is very understanding, apologetic, and professional. He openly disagrees with how the other men handle themselves and conduct their business, and he's stuck between a rock and a hard place trying to get things done for us.
Meanwhile, the roof job is "done" in their opinion, and their sleazy pig Ronald only contacts me when he wants to collect the rest of the money owed. I refuse to pay him until the attic job is done, which is dragging on. He insists that they're two different jobs and we have to pay them, and I argue that I'm not paying them until the entire work is done. Don't forget- we wanted our skylights repaired, which are connected to the attic and roof, and they insist that they don't have to be done.
The attic is finally "completed", despite the fact that their crew left a complete mess of insulation all around my garage. We have no choice but to pay them the rest of the money and hopefully never have to hear from them again.
Well, here we are four months later, and we've sold our house... The inspector comes and completely ANNIHILATES HOW POORLY THE ROOF AND ATTIC WERE DONE, AND OUR BUYERS HAVE BACKED OUT OF THE AGREEMENT. LEAKS EVERYWHERE, FAILING SKYLIGHTS AND ATTIC FIRE HAZARDS. THANKS QSPS! read more
