I think this guy is.....well, on his way out. He is an old, grouchy hermit. I had a couple policies with him and simply asked him to please send me bills via regular mail. Somehow he found that insulting and told me to find another agency. As I had just paid for my insurance and it would have cost me to cancel, I asked if he would agreed to keep it. After much grumpy grumbling...he agreed. After a year, when it was due again, I thought all would have been forgotten. I politely asked him for a bill and he told me basically "to find another insurance agent". I think he is just old and doesn't really think he needs to do anything to keep clients. Maybe he is retiring soon? I don't know. But it was very strange to be treated as such. read more