I've had the pleasure of having B2 Insurance take care of my auto & home insurance for over 11…read moreyears. Nothing but the best to say about them. They've always been friendly, responsive, and professional. I started with them in California, then continued with them after moving half-way across the country ~6 years ago. They went above and beyond to get me great policies & rates, even from a different state. Many thanks to Keith & Victoria - you both do a fantastic job.

Eric is a wealth of knowledge when it comes to business Insurance. Super reliable and there when…read moreyou need him.

Glenn has been my agent for 24 years and has always provided the best service to my family and…read moremyself. He is absolutely amazing as are the entire staff at Carlton Insurance.

Amazing how this Mercury Insurance agent took 20 seconds to accept my payment; but every time I…read moreneed a document or any type of assistance; they blame Covid-19 and say it will take a week to respond. ‍ This is the most useless and inept company I have ever dealt with. Stay away!

I have been with Gardena General Insurance for over two years and I a very pleased. I have both my…read morecars covered and my home owner's insurance. The ladies there are very friendly and helpful. Tiffani was able to get us great coverage. When I have questions, I can always call and not feel like I'm bothering her. I have and will continue to refer people to Gardena General.

I just bought a new car and needed to shop around for car insurance since my coverage with a prior…read moreinsurance company was increasing dramatically. So I did what any modern researcher would do: Turn to social media for answers! In response to a Facebook post, it was recommended that I give Tiffani of Gardena General Insurance a call. Working with an agent is really cool because they will shop around for rates for you, they will explain and educate you in all that confusing insurance policy lingo, they will help you decide the best coverage for you, and they will deal with the insurance company for you. I like it better than speaking with the insurance companies directly because I always felt like the insurance company is just trying to make a sale rather than being mindful of my specific needs and budget. It used to stress me out. But when Tiffani entered the picture, she made this whole process seem easy peasy! She got me the exact coverage I wanted at the rate I was willing to pay. Sweet! Here's another perk: If my coverage rate increases in the future, I can give Tiffani a call and she'll deal with the insurance company to investigate and possibly prevent the increase if she can. How awesome is it to have someone like that have your back? :D Wondering if working with an agent cost extra? Not at all! I was only charged for my auto insurance coverage - no added fees! So why not save yourself a headache and get help from an agent. Lastly, I found out that this family-owned business has been around for over 100 years which I think is pretty cool! Much respect to small businesses, let alone a business that has sustained themselves for over a century! They must be doing something right :) Support small businesses!

Customer Service! In this day and age, where more and more companies are outsourcing their…read morecustomer service, Tsuneishi Insurance is a breath of fresh air. An agency that will get you not only a competitive quote with a preferred insurance carrier, they will also take care of your claims should the need arise. The agency is also family owned and operated, thus the special touch they are able to bestow in that they are truly a caring family and company! The entire staff there is extremely helpful and very knowledgeable. They can take care of your every insurance need - whether it is personal (auto, home, medical) or commercial! Give them a call for a free quote, and if you stop in, you can pick up a free gift!

Subject: Recommendation for Enhancing Customer Service Training under your great executive member…read morefew hours a day I hope this message finds you well. I am writing to share some concerns raised by a few of my business clients, which I believe may be relevant to the continued success of your organization. As someone who has long trusted the quality and professionalism of Japanese-Americans owned companies, I was somewhat disheartened by the experiences shared with me. Here is my deep thoughts for you . To ensure the highest level of customer service and avoid recurring issues, I would strongly recommend that each new customer service representatives undergo training under the guidance of individuals who have at least three years or more of experience within your company. Entrusting such a critical role to those with less experience or new to the company can inadvertently lead to ineffective training practices, potentially affecting the customer experience and long-term satisfaction. While I am unsure of the number of senior staff members or team leaders with over three years or more of their experiences, it is crucial for the growth and reputation of the company to maintain a consistent and knowledgeable customer service team. My friends and clients , unfortunately, have expressed their reluctance to communicate with your company due to similar challenges faced in the past . This is why I felt it important to reach out to you directly, hoping that under the leadership of experienced individuals, new staff will receive the right mentorship. I encourage you to consider this perspective and focus on cultivating a strong foundation of experienced leadership for the benefit of both your employees who has under 1 year of experience in your company and new your business. Don't let anyone train anyone in any business who doesn't at lest 3 years experience in any business . It is essential that the team members who are in contact with clients are not only knowledgeable but also patient, as many of them may not have previous experience in the any type of insurance industry. I truly value the potential of your company and believe that a small shift in your training process could significantly improve customer retention and satisfaction under your great leaderships and your executives who should take enough time to train new employees each day until yourself will feel comfortable as the owner . Maybe you should ask New employees who should train him or her ? Do you why? The new person or friends seem to be smart enough to see som problems. It's like our friend visited our home and he or she sees those problems at home or office. I appreciate your time in considering my suggestions and look forward to seeing the positive changes in your customer service approach. Thank you for your attention to this matter.

I have been insured by Fin Martin my whole life, and my family their whole lives! They have…read moreconsistently been affordable, responsive and taken care of the issues we have come across. Even when moving to Northern California, Fin Martin Insurance helped me secure a great rate and feel sure I was getting a great value for my money. Stephanie is especially helpful in dealing with all issues and is one of the most responsive people I have worked with in insurance. She is quick and honest, getting the job done when you need it! There is a personal touch that you just can't get with the other insurance company's offices and it shows. I am a happy customer and plan to be for the rest of my life!

Stephanie is a literal angel. She gave the best customer service, was always so patient with me,…read moreand guided me through the overwhelming process of insurance so incredibly well. I was shocked at how quick it was all said and done and entirely stress-free. If I could, it give her 10 stars. Seriously recommend to anyone in the market for insurance!

Wow, Bryan Ellis is…read moreamazing! He does the taxes for more parents and for myself. He is professional, fun and personable. He goes up and beyond to provide amazing customer service. I wholeheartedly recommend him to anyone!

Looks like the first review for Jeff Snyder and his team. Jeff and Julie are awesome. Quick…read moreresponse for quotes and implementation. Great guidance on recommendations for insurance types and levels. And they aren't shy about telling you to stay with your current insurance if it's better than what they can provide. If you are getting close to renewing your insurance, call Jeff and Julie. Thanks guys!

A friend recommended Mr. Tony to us, and since then, he has handled all our insurance…read moreneeds--whether commercial or automotive. He is highly professional and provides excellent service; we recommend him wholeheartedly. If you need an agent you can count on, Tony is the person to call. Pablo & Cinthya

I have my auto with Tony and ask him several questions and got honest answers and am happy with my…read morecoverage/insurance. Glad I have the options and Tony (webfast insurance) on my side.