I was speaking with someone who I was seated next to at a dinner. She was bemoaning problems she was having with her refrigerator, but said that she had the best repairman ever. I said to her,"You must have Pursels." She did, of course. There is no need to say more. They are the best. The nicest. The most reliable. The fastest to return calls. The most honest. Take your pick. We have been customers since 1987. Best call for a repair person we ever made. read more

Could not fix my dryer but still charged me $150 bc they ordered a part that did not fit.

Unfortunately, I had a very negative experience. I was turned away, and the woman I spoke to was extremely rude throughout the interaction. I wouldn't recommend based on how I was treated. read more

Highly recommend!! Quick service and very honest. They didn't have a part for my 30 year old oven and went out of their way to get it that same day. I was very grateful. read more

Steve from Pursel's Appliance Service worked a miracle with my dishwasher and fixed it where the last guy from a different company said it could not be done and I would need a new dishwasher. I was very impressed with with their courtesy, promptness, reliability, and above all skill!! If I could give them a super plus, I would. read more

Steve came to look at our Refrigerator that was not getting cold. Compressor was the issue and he was Honest in saying that it is not worth repairing as it is 10 years old . Being a business owner myself for many years ,I really appreciate the honest assessment. Thanks again Rick S read more

These guys are awesome, Steve is super friendly, and knows his stuff. They were up-front about the costs of the service call, and was quick to answer any questions I had. I've definitely found my new appliance guys! read more

Pursel's Appliance Service - Owner Steve Pursel, his son Nick Pursel, and Part-Timer Tom Milton! - Appliances & Repair Near Me - Marmora, New Jersey

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The best. Always prompt, answers phone calls and service calls in a very timely manner . I left a message late at night because my refrigerator was breaking down, my call was returned at 7:30am the next morning and my service call was that afternoon. They are always kind and professional. read more

We lost heat in our gas dryer over the weekend. Left a message with Pursel Appliance Sunday afternoon. Monday morning at 7:45 i had a call from Steve the owner. And at 9:15 our dryer was working again. (We needed a solenoid valve and igniter.) Guess we got lucky on fitting into his mirning schedule but luck means nothing without an organized effort on the business's end. Prompt, fair price, effective communication and efficient repairs. I usually expect to get three out of four. I give five stars for a business that delivers us the whole package. We would definitely use them again. read more

This is the absolute best Appliance Repair Company I have ever used. I have used Pursel for my refrigerator, dishwasher and my oven. Since I have a vacation home in the area the environment impacts the appliances more than usage. I always received timely service, the issue is usually identified quickly. I am also told whether it is better to have it repaired or replaced. I even called once for my oven, explained the issue. I was given an easy solution to confirm whether it was minor or major. The suggestion identified that I did not really have an issue. No service charge no cost and the oven was fixed. Amazing customer service. read more

Never again. Service guy came out said he would order replacement part. 2 weeks later nothing, called the office and the person at desk, stated the part had not be order! They order it and a week later on a Thur. or Friday they called were on they way over to replace! Both my husband and I were at work, explained this and asked for a little lead time. We exp. someone would be at house Mon. from 2:30 could they come then. They could not promise!!! They then called me and I exp. I was at work and this was unacceptable not to have some lead time or a window of time. My husband called today and was told they are NOT coming out because I had a attitude with the owner's son. My guess they still don't have the part. I am glad they declined to complete the job. I would not trust them to come back and work after their unprofessional service. read more

Called about my refrigerator at 12:30, they called me back to let me know a tech was in the area and could be there about 3:30. Tech (Steve)called at 1:00 and said he would be here in 10 minutes. Had the refrigerator running by 2:00, and at a reasonable price. Very professional and could hold a conversation while working. I was tempted to repair this myself but was hesitant. Their cost for part and labor was just a little more than what I would have paid for the part online. Their service was worth it. Thank you read more

If I could give 0 stars I would! I have older parents and unfortunately one is very sick with cancer, so I have taken over their household responsibilities. Their refrigerator started leaking, making a weird noise, and icing up; the ice maker also stopped working a few months prior. I know that my parents have used Purcells in the past so I gave them a call. Steve came out and assured me that replacing the motherboard for over $300 dollars would fix my issue, he also reassured me that if issues persisted that he would come right back out. After agreeing to replace the motherboard as suggested, a few days after the same exact issues were still going on. Steve came back out twice more and brought a hair dryer in and defrosted the ice up and left, both times. Both of those visits were within a month of the initial visit. The problem was still never fixed. Several times we had to defrost with the hair dryer ourselves, but because of the intense chemo treatments my mother is on we are in Philadelphia more then we are at home some weeks, and don't always have the time to have repair men at the house. Not to mention the safety issue for her with the germs. After 2-3 months passed and the corona virus was being reported as getting better at the time, we then reached out to Purcells again to let them know that still the same issues are occurring and have never been resolved. Again, Steve came out with the hair dryer and did his defrosting process, but this time said that it was actually a defect with the fridge and that he was going to contact the manufacturer himself and try to get them to do something. We never heard back from him and since that last visit I have documented calling 6 times with speaking to Scott and 1 time to a woman who answered the phone. They both said that they could only take another message and get it to Steve. Steve NEVER returned any of those calls. After my 7th call, Steve finally called back and left a voicemail stating that there pretty much was nothing else that he could do for us and he didn't even bother to mention anything about if he even contacted the manufacturer or what they said, but I think it's safe to assume that was probably never done. I since have had 2 other companies out to get their opinion and both companies told me the same exact thing!! The motherboard never even needed to be replaced! Both companies stated that we were definitely ripped off. The first company that came out felt so bad that he didn't even charge us for coming out to look and to give us the second opinion. The second company fixed the correct part and our issues are now resolved and it was less then half of what Steve @ Purcells charged us. I did place another call to Purcells requesting a refund. Of course Scott told me that he will relay the message to Steve. Only after writing a google review did I get a call back from Steve and another long story short, NO REFUND and on top of it Steve threatened me that if I didn't take my review down within 24 hours that he was "coming after me"! Unfortunately my entire day was spent at University of Penn for moms cancer treatment but now I guess my July 4th weekend will begin at the police station and filing for small claims court. Don't even get involved. Mr Gees is the company that came to our rescue and I would highly recommend!! read more