Kim was very knowledgeable and was able to help us find the perfect bed for us. We ended up getting the hybrid 3 along with the adjustable base. After taking us through a tutorial on how to work the base and choosing which mattress was right, Kim went the extra mile to make sure we were getting the best price possible - making sure we weren't losing out on some online deals we had lined up that weren't advertised as being available in-store. Thank you so much Kim! We really appreciate you and we cannot wait to get our new bed! read more

I had heard amazing things about their mattresses and I was eager to go try them out. While I thought the mattresses were comfortable, I couldn't stay and shop due to the incredibly strong pumped fragrance, the store emitted into the air. On top of that, the salesperson would not give me more than an inch of room. She was very pushy with taking my information and telling me the 10,000 ways I could order while I was sneezing and having problems breathing because of the strong scent. I don't know if the mattresses are good or not but I won't be shopping with them because of the experience. read more

Amazing product with amazing staff. Very professional and informative. Definitely recommend!

Store experience was ok on the surface. What they don't tell you is that the 100-night guarantee ONLY applies to the mattress. The pillows, sheets, and mattress protectors all have different return process. Also, not stated by the store, you get zero refund or guarantee on the bed frame. Period. Store didn't tell us this and when we called support they repeatedly said it's on their website that they don't take those back. Would be nice if they told you in store considering how expensive they are. As for the mattress itself...meh. Not with the $7k we spent on the top of line mattress. Had better luck with a simple Beautyrest. I'm sure Purple works for some folks, but our net loss on returns was almost $1500. Never getting that back. Good luck working with them read more

Where to start. Ill start from the beginning. Our experience at the Purple store was great. The workers were very patient and helpful with explaining the different versions and finding the best fit for our needs. (I want to reiterate the 2 star rating is only due to the workers at this location being amazing. I would give 1 star if this was for the company itself.) When we decided which mattress we wanted (Rejuvenate Premier), putting in the order was fairly easy. We applied for the 0% financing and did everything at the store. When we ordered, we were told it would be about 2-4 weeks before we got our mattress. Not a problem at the time, even though our mattress at home was on its last leg. But this was where things took a turn for the worst. 2-4 weeks turned into up to 12 weeks. At this point, we had no choice but to wait since we really needed a new mattress and we had already started paying on the new Purple one. They sent 2 free pillows as part of the inconvenience, which I think was a nice gesture, however, using their pillows with a non-Purple mattress is sort of pointless. So we kept waiting, and finally, after 8.5 weeks, we were told our mattress will be delivered. The delivery service is 3rd party, and they are terrible at calling and confirming time frames. We didn't get a confirmation on the time frame until day of delivery. This would have been a huge inconvenience had I not work from home. When the delivery team came, they took the old mattress and setup the new stand and mattress. They needed our help to get the mattress up the stairs, which is slightly concerning. You think they would have more than 2 people for such heavy mattresses. When they brought the stand, they told us that it was damaged in shipment, and that they would alert Purple. We debated submitting a warranty claim, and so I started registering our stand. I thought I had to register the mattress as well, but quickly realized that wasn't necessary. However, while figuring that out, I realized that the mattress had also been damaged on the handle on the side. Probably from it being so heavy and the delivery people using the handle to move the mattress. I went to file a warranty claim, and that was when we realized we weren't even given the correct mattress. We were given the Rejuvenate Plus. This was several thousand dollars difference between mattresses, and this one was for people who sleep on their back or stomach. We wanted the Premier because of being side sleepers, and it was the one we felt was most comfortable in the store. This was a huge problem. At this point, we had waited over 2 months for delivery and got the completely wrong mattress. We called immediately, and also called the store to make sure we were going about things appropriately. The store manager advised they would contact internally to make sure this was rectified as soon as possible. After a few days, we finally were able to get in contact with someone in the returns/warranty department at Purple and they advised we would put this through as a warranty claim. We wanted to ensure they understood that this was not in fact a warranty claim, it was their error. They advised that they would work to rectify this as soon as possible. Well, as you can imagine, they had to make another mattress. We were told these requests are usually filled quicker and hopefully with in 1-2 weeks. It took another MONTH. And while we have the right mattress FINALLY, we had yet to be compensated for this complete mess, even though we were assured there would be some form of compensation for the mix up. After having to ask, they offered us 1 pillow (which we already have 4- two we bought, and the two we were sent because the original order was delayed 2 months), a mattress protector (which we already bought) or a seat cushion. The only choice would have been the seat cushion, which neither of us needed or wanted. When we state we didn't feel like this was adequate, they offered a sheet set or $250 towards our balance on the mattress. I feel like a company completely mixing up the type of mattress, after 3 months of waiting and back and forth, should do more than offer something worth $250. Especially when it was their error!!! With all that being said - be prepared to wait, and wait forever. Also, make sure that when the delivery drivers leave your mattress, you have the right one. And that its not damaged. What a nightmare. For paying almost $10k for a mattress, you think they would have a better system, and better customer service than what we experienced. Quite disappointed in the process, and will caution anyone else looking to buy one of these mattresses. ETA: the base that was "given to us for free" was a promotion offered by Purple at the time. read more

Shelly and Tracy were nothing short of amazing. They weren't pushy at all in their service, but both very knowledgeable and helpful. To top it off, they were both very interactive with our littles, which makes all the difference in the world in any experience, as a parent. Would definitely recommend shopping here. Looking forward to the arrival of our new mattress. read more

I had a great experience at the Purple Showroom at Bridgeport Village! I walked in out of curiosity and walked out, the owner of a new mattress! The showroom is lovely and I found Carson to be an excellent and low-key salesperson. Low key works best for me. She was friendly, real, delightful - and gave me the space and time I needed to see if a Purple mattress would work for me. There are many different brands online but it's vital to try out a mattress in person! Both she and Tracy were very helpful and I never felt pressured - just delighted that I finally bought a new mattress! It was delivered today and other than arriving very early, I was happy with the delivery team and their efficiency. Plus, their strength - my old organic mattress was crazy heavy! I highly recommend this store, these delightful people, and the mattress! read more

Depends on who helps you. One lady seems annoyed at your very existence (likely the effects of working customer service your whole life) and wants you in and out. Like if I'm testing a bed, IM GONNA NEED SOME SPACE. She seemed annoyed like buying a 3k mattress is a decision you make within seconds. Other lady was cool, apologies for not remembering your name. She answered all of my questions and was kind. read more

I was in need of a new pillow and Kim was so knowledgeable and helpful and sold me exactly what I needed. I ended up loving my purple pillow so much that I bought two other purple pillows as gifts! It's hands down the best pillow I've ever had! Thank you so much Kim! read more

This was the best mattress buying experience! Jason, Jack and Tracy were amazing!! They told me there are no toxins, BPAs in the mattress material and all mattresses are made in the USA. They educated me on the benefits of the mattress and how it will help my sleep apnea and sciatica. They do not work on commission and they really really care about their customers!! read more

I paid $200 for a pillow. They did not have it in stock and promised to have it shipped to me in 3 days. Two weeks later, I get delivery confirmation by email that the pillow has been delivered to a random person in Texas. I live in Oregon. I called customer support twice and the people in the store once. I still have no pillow or updated shipping confirmation. This business is terrible. Also, they were very pushy when I went in about trying to get me to lay on their beds. If I tell you that I'm not shopping for a bed, that means I don't want to lay on one so stop asking. The worst. read more

New location to check out the purple type bed. Eric is really knowledgeable and helpful, answered lots of questions to help us find the right style (config) of bed. Appreciated the friendly service. read more

Purple has been a great mattress buying experience. My partner and I went in looking for a new mattress and walked out with new pillows. The new pillows have been fantastic and we plan to upgrade our mattress to purple as soon as we get rid of our current mattress. Tracy is very knowledgeable and the buying experience could not be more relaxed. read more

Great mattress, terrible customer service. Still haven't received everything I ordered and paid for nearly a month ago. Difficult to get anyone on the phone to resolve. Customer service by email is slow to unresponsive. Buy a mattress anywhere else but from Purple. read more