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    Purple Sage Studio

    5.0 (2 reviews)
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    Ojo Caliente Mineral Springs Resort & Spa - Comfortable bed

    Ojo Caliente Mineral Springs Resort & Spa

    3.4(707 reviews)
    42.9 mi
    •$$$

    I booked the Ojo Bliss package which was a massage and access to all the mineral pools. I had such…read morea good experience that I went back 3 days later just to soak. Checking in was super easy, the staff were really helpful with all of our questions. I have a bad sense of direction and every time I got lost there was someone there to walk me where I needed to go. My massage with Laya Watts was amazing, probably the best one I ever had. I felt so relaxed and rejuvenated. It was a wonderful experience. The food in the restaurant was very good but I wished there were smaller portions of some things. I got a salad and it was fantastic but I only ate about half of it and I really didn't want to go back into the pools on a full stomach. My only criticism was that the showers in the spa locker room were spotless in the morning but by mid day they really needed a cleaning. It's not the spa's fault that it was dirty but some people are just slobs. I would have been good if they had someone come in and clean at least once during the day.

    i want say how beautiful this resort is. So I've been here for a few days as a whole Caliente it's…read morereally awesome place! being my first time! the reason for the 3 stars is the food and prices on things are not consistent. it was 5 stars was my massage with sarah she was fantastic! Thank you all for making my birthday and our 20 anniversary so amazing! everything was very nice except the food and drinks not so much. first time I was there on Monday afternoon, I waited 25 min. at least before even being acknowledge or even said anything to me. the bartender girl looked like she was very overwhelmed! and i ordered a grilled artichoke which was great! and i didn't mind waiting but found out the cider i was charged 8.60 for a cider they don't carry. and the young man who came in after was complaining about the gal who just left and didn't set up anything for him. he was nice as but the next day i came in to order dinner so i got the 22 buck smash burger and when i got it back to my room. it wasn't smashed it was an anemic 2 patty, it doesn't say on the menu it had 2 patty's and it wasn't even good at all. so i came in and told the guy and all he did was apologize. i should have asked for the manager but i thought he would have offered me to credit me or replace it. but nope. then I asked him if I could have a cider and he said 7+ some change so i asked him how come the girl charged me 860 and the guys like she shouldn't because we no longer have that cider they are great at being consistent with inconsistency's like the food/prices. than my fiancée showed up the next evening then i took back to the wine bar and we ordered another artichoke and i think all employees at the restaurant/wine bar seemed overwhelmed. but after we waited for a little bit we got the artichoke and it was was raw and tough, so i sent that back and then my man ordered fajitas. He ordered the steak and shrimp, but we got the combo chicken steak and shrimp and there was absolutely no flavor at all. and the chicken/ steak were not cut properly, they looked hacked up. at the same time we were ordering a very tall guy walks in kind of red hair and I guess it was the owner son and the young guy that was taking his order kind of catered to him not us because we waited a while again, but it's all good. The tall young man was very polite though!! the guys are aware that Guy was very nice but come on because the owner Son comes in and ordered a bunch of stuff. so after that i asked for a second artichoke and it was even colder but what ever! not even cooked but how do you grill an artichoke and have it underdone?. so our third night we came in and order a pizza the meat lovers well meat lovers ha ha ha really seven pieces of bad pepperoni and maybe eight pieces of of horrible Italian sausage. And then they don't give you any or offer us any Parmesan cheese or red pepper so here's the good part I went and I spoke to Santiago who was a young guy willing to help me and he said I can get you a container full of Parmesan cheese and red pepper. I said thank you so much. and it was so refreshing to have someone provide me with outstanding customer service skills. so it doesn't take much to make a guest feel special. ! so i asked him can i speak to your manager? this guy walks out, not really even caring what I was saying, but I said Santiago's outstanding employee, you can in his eyes. He wants to make people happy. I told him he is the best employee you have so far. and he goes I'll put that in my report and i shared you need help with your staff and their guest service skills. he said yes i do and walks out while i was still speaking with him, he had no clue i was an on-boarding master trainer for huge companies in calif, anyway these people need big help here judt because if they want to continue to be a luxury resort then they should hire luxury people luxury as in people who love to show up for work and want to create an experience for everyone at Ojo Caliente restaurant and hopefully the new mgr gal will do her magic. but the guy manager did not seem to care or he was over it! Santiago. He's so young provided such a can-do attitude and had passion!. So I would give it a five star for Santiago, but the food in the inconsistency of pricing I was here and Sarah was an awesome incredible massage therapist so if you ever at Ojo Cali please check santiago has the natural gift for the service industry. anyway! please whoever looks at this review from Ojo caliente's restaurant. there was really no rude people just some people do not really care or not properly trained. that starts at the top. and maybe someone should come in and show them how to have fun again while providing 5star guest/customer service. anyway all in all i had a fantastic time here! massage was fantastic, rooms were beautiful bed was so cozy the bedding wow, you guys just need some retraining! or someone to come in and revamp your training and find their passion again!

    Photos
    Ojo Caliente Mineral Springs Resort & Spa - Relaxation zone by the spa

    Relaxation zone by the spa

    Ojo Caliente Mineral Springs Resort & Spa - Lobby fireplace

    Lobby fireplace

    Ojo Caliente Mineral Springs Resort & Spa

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    Purple Sage Studio - hairstylists - Updated October 2026

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