I had a choose and book appointment at this place, walked in about 3.45 at reception sat one lady with her back to the window, she was busy talking to one of her colleagues , who could see me but did not tell the receptionist about me waiting, they carried on chatting for maybe 3 minutes, I was so shocked at how rude this was, I was in disbelief ! when they finished what they where talking about she finally turned around! But did not apologise, the practise manager hopefully will see this and maybe retrain them in customer care. I have never witnessed this in any medical area I have been to, I would imagine it is not the first time this happens. read more