I came here for assistance when my letting agency (Ludlow Thompson) failed to address some problems I was having with my flat (my upstairs' neighbour's shower was leaking, and it was leading to some pretty significant water damage, and then mould growth, on my ceiling). I'd pounded my fists at them, and written letters, but *nothing* happened.
Finally, somebody suggested that I go to the CAB - told me that, in Britain, that was the general course of action for such matters.
The bureau itself was amazingly efficient... the first time you go, each person is only allotted 10 minutes to bemoan their problem, that way the staff can give you a proper appointment with the appropriate person. I griped about my apartment situation to a very nice girl, who expressed sympathy in the appropriate pauses, and then gave me a little piece of paper to come back that evening and speak with a volunteer attorney to see if any legal action could be taken.
I spoke with the attorney, he thought I had a case (which I *gleefully* relayed to my letting agency), and asked me to promptly send him all the paperwork associated with my situation. Which I did.
In the end, though... this attorney turned out to be pretty incompetent. Honestly, if I'd followed the advice the CAB attorney gave me, I'd probably still be living in that mould-infested flat - he claimed three months was a reasonable amount of time for the place to be in disrepair and that I had no real grounds to end my tenancy agreement. I ended up turning to another attorney acquaintance for assistance, who thought the situation place my landlord well within violation of the law, and was able to not only vacate the flat sans termination fees, but seek additional compensation.
Frankly, this experience made me a little bit sad.... Since the whole purpose of the CAB is to empower people who are generally taken advantage of because they don't know their rights... someone who was a little less outspoken (and less American) than me might have just resigned themselves to the attorney's counsel. And *that's* where the CAB might not quite deliver.
Definitely go to them as a starting point... they seemed very kind and empathetic.... But don't take their word as the final answer. read more