Love this place had been to a different business and was sold a disposable device got home and it…read moredid not work called the business told me sorry you left the store nothing we can do so searched found tobaccoland was greeted by a very kind man he had what I was looking for told him what had happened his response no I back what I sell why lose a customer!!! So he has gained a customer

These guys saved my butt during the quarantine. Thankfully they were the only place that was still…read moreopen that was able to sell illiquid to me when I was having severe issues with a local vapor store. Keep up the good work Tobaccoland

I went in looking for CBG (pain relief without a high) and they didn't carry anything. BUT the man…read moreworking was so incredibly helpful. He took the time to find another shop nearby that does sell what I need. What a gem! He could've very easily said no and gone about his day. I cannot thank him enough and he is an ambassador of customer service for your company!

I've been a regular customer at this shop for years and I must say, the customer service and…read morefriendliness of the staff has gone way down hill. Not to mention they support solicitors outside of their business, who are relentless while you're walking in and out of the establishment.

first employee sold me the wrong replacement pods. When I went back 3 minutes later to exchange…read morethem a second employee told me I'd have to pay for the correct ones because I opened the box. So even though the person who sold me the wrong ones admitted it was his mistake, there was "nothing they could do about it" except to charge me twice. Trash service and sloppy individuals working there.

Nic was amazing. I wasn't sure what I was looking for and she guided my friend and I through the…read moreprocess. She had so many excellent suggestions and answered all of our questions. After shopping with her, I know this will be my go to spot for buying vapes.

Advanced Vapor - Gahanna: worst of the worst…read moreNO CUSTOMER SERVICE or CUSTOMER SATISFACTION! Bought a mod and juice from Advance Vapor... I called 3X because the unit was leaking...I went IN to the store time and again, each time the mod was taken apart, wiped down and returned to me...(THAT was Advanced Vapor's 'fix')! After growing tired of the leaky, mess of a product I was sold... I went in today to return the unit and SPEND MORE MONEY with Advanced Vapor - GAHANNA...and was told...'oh sorry, we can't return/refund money.... BUT! we can discount 10% off your NEXT purchase!!!' Really? 10 whole percent?! Wow...how considerate. I recommend ANYONE that is looking for a Vape Store?! There are too many options available to WASTE YOUR MONEY HERE! I wasted money on the Mod, and a 1/3 bottle of e-juice with non stop cleaning and refilling the junk mod! All of which will go to the trash can, as I'm afraid to use the leaking mod... worrying about fire or explosion, etc. Advanced Vapor - Gahanna staff ? desperately in need of Customer Service training ... (the only reason for 1star, is I couldn't give ZERO or NEGATIVE stars)

I have nothing to say but amazing things about the service in this store. I came in looking to…read morespend a specific amount of money, and the staff, instead of trying to upsell me or steer me away from sticking to my budget, called the owner of the store and offered me a product that the owner discounted specifically for me and my budget. The staff were kind, and professional; I really felt like they cared about me. Elizabeth, one of the sales staff, treated me as if she and I had been best friends for centuries. She welcomed me into the store with such warmness and kindness. Her cooworker was very friendly with other customers and obviously really cared about meeting their specific needs as well. They followed FDA guidelines strictly, which seemed to be a specific concern for their business operation. I can appreciate and respect that they care enough about their business to protect it by strictly following FDA protocol. I will definitely come back and I would highly suggest all fellow-vape-ers to visit this vape shop. Thank you again!!

Need to update their hours if they're not going to be open during posted hours. Products priced…read morewell above state minimum

I got my first piece from Headies about 7 years ago, Christmas 2014. I believe they said it was…read moreblown by an artist named Brent Cook? (Sorry if my memory fails me!) Anyways, that piece was not only beautiful, extremely functional, but it was built like Fort Knox, I thought it was unbreakable, until I dropped it on solid, frozen pavement this winter, ending its long illustrious career - as my pipe. So I went back, and IDK if they treat every customer like this - but they treated me, a random dude with $100 to spend, they treated me like a King, no joke. I left with a plethora of goodies, some on the house (who doesn't love a free Bic?!) and just an over all great experience all over again. I hate to sound like a total stoner, but it's cool when you walk out of a place, and can feel the culture/vibe of the place leave with you. AND they have a BOSS ass Doberman that hangs around - what more can you want in a Head Shop? Headies is the place to go. You can tell by my long winded, positive as shit, review

I love it here! Their staff is always friendly, they have a large variety of grinders, water pipes,…read moredrinks, etc...to meet your needs. They also have a free yoga class every Sunday morning!

Terrible customer service. I'll never be back. Worst customer service ever!!!! Parking here is…read moreterrible. Products are awful.

From the owner: vaping dripping rda rba coilbuilding coils customer serviceread more

best smoke shop always has great deals and is affordable and tha workers are always coolread more

The store is very welcoming and the staff is phenomenal! This is definitely my store from now on!read more

People are the best that work there,very friendly are always letting you know about discounts and…read moredifferent prices on different days. U