This review is for the store located in Branson West.
Have patronized this business since it opened. Recently within the last two months I've had two of their products break. The first one I had for a while and they informed me I was lucky to have had it that long since most of them didn't hold up for that period of time. So purchased another. Within one month it too broke. Since we live in a rural area we normally go shopping once a week so I waited till then to return it and complain. I was informed that I was 3 days over the return period and I was out of luck. During all the years I've patronized this establishment never once has anyone informed me that there was a 30 day return limit. If I had known that I would have made the trip to town and returned it within their limit. Being a long time customer I thought surely they would do something for me, if nothing else maybe offer some type of percent off buying a new one. No such luck. Not only do I think they should make people aware of this 30 day return policy but also maybe take a lesson in customer relations for people that have stood by them since they opened. I think for 3 days they could have taken it back and kept a satisfied customer. Especially since the first time I brought my old damaged one in they worked for 30 minutes trying to work with it, said it was busted and then I bought a new one and now am told it's the other part they told me was okay that that they had me keep, is now causing the problem which caused the recent new one to be bad. I think they bear some responsibility in this. Again.... very bad customer relations especially since if they had found out while trying to fix the one part, that the part they had me keep was the cause of the trouble. These items are by no means cheap. I guess my only recourse is to patronize another business since this one apparently doesn't appreciate customer loyalty. read more
