I have been a loyal user of Pudsey beeline for years and have always elected to be picked up from distant points to demonstrate that loyalty. Our last 2 requests have not been honoured, when we rang to enquire we were told that the cab was on its way and only minutes away, and on further enquiry when asking for an update was given a lecture on how not to speak to the operator before the phone was put down. I have left a message that I would like the owner to ring back to discuss these issues before the customer base is completely lost, particularly in today's Uber climate which I used last night and the previous night with complete predictability and satisfaction, but no one has returned my call. Unreliable to non-existent service, unaccountable and downright rude. It is difficult to see how this service will survive. read more
