I'd like to begin by saying, Publix was a large part of my childhood. Every birthday included a Publix birthday cake and every beach trip included a stop by the Publix Deli for some Cubans. Publix is an institution in Plant City and one my family trusted. So when my fiancé and I decided to get married in Plant City, the obvious choice for our wedding cake was Publix. I sorely regret that decision.
The morning of the wedding, I called the bakery at the Publix off James Redman right after they opened at 7:30 AM. I spoke to the bakery and they informed me that the cakes that I ordered a month prior were ready and waiting for me. When I showed up at 10:00 AM, that's when I knew something was wrong. The bakers claimed to have no idea what I was talking about and claimed that I had never ordered a cake with them. They then directed me to the other Publix in town, off Thonotosassa. After driving over there, I got the same answer. The baker at this Publix then gets on the phone at speaks with the bakery at the James Redman location. Miraculously, my cakes had surfaced. I then made my way back to the original location and retrieved "my cakes". I was supposed to pick them up at 10:00 AM and be back at the venue, but it was now 12:30 PM and I had no time to waste.
Turns out the cakes that I was given were not the ones I ordered. I ordered one 8 inch round cake and a large sheet cake, both with their Raspberry Rosemary filling. It wasn't until our cake cutting ceremony, during the wedding, that we realized we were given a normal vanilla cake with whip cream icing.
I am convinced that Publix never actually made the cakes I ordered and used the "confusion" that they created to buy time to throw together the generic cakes that I was given. I paid extra for a cake that they baited and switched. I raved and bragged about how good Publix was and how amazing this cake was going to be and they turned out to be the low point of my wedding day. I loved Publix and shopped there every chance I could. Never again. If you're planning on ordering a wedding cake, please do your research and go with a company with integrity. read more